Uso duas lojas dentro do mesmo admin Shopify e instalei a Judge.me separadamente em cada uma. Apesar de configurar cada loja com definições próprias, a app sincroniza tudo após novo login e aplica as mesmas configurações às duas lojas. Já contactei o suporte e a solução sugerida foi usar cada loja em browsers diferentes, o que não é viável. Na prática, a app não funciona corretamente em ambientes multiloja, já que não isola as definições por loja. Era essencial que cada loja mantivesse as suas configurações independentes, sem serem sobrescritas. É pena que assim seja já que se trata de uma boa app e com uma interessante relação preço/qualidade.

- does not install the app properly in the shopify store. - the full review page has no padding from the side, and it is hard to control the width of the page. not usable. - Facebook password is not being stored.

Certes l'app est très utiles, mais devoir payer 15€ par mois pour juste changer la couleur des étoiles c'est trop.

Judge.me adverteert met een "gratis" Google My Business integratie, maar dit is pure misleiding. Je kunt je Google Business account verbinden, maar zodra je verbonden bent, ontdek je dat de daadwerkelijke sync functie alleen beschikbaar is voor betalende abonnementen.

new using the app support been great but the app setup keep having issues that i have to keep reaching out to support

I don’t see any reviews in my store ! I make every step for this and again nothing

We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam. Sad to say, but we'll consider moving on.

Judge.me Product Reviews App – 1 Year User Experience Pros: We have been using this app for over a year; its design and ease of use are great. The app structure and live support are very good; they respond quickly and help efficiently. Cons: We have been using the app for over a year and switched to the paid version 1 month ago. Unfortunately, it has been disappointing: despite having many orders, we have not received a single review. Paying for the paid version doesn’t make much sense for us. Because no reviews were coming in, we reached out for support. Tasnim helped us, thank you. She checked our system and website, confirming everything is set up correctly. However, we still haven’t received an answer to our main question: why aren’t we getting reviews? In our opinion, there is an issue with the app. Is it normal that not a single customer leaves a review among so many orders, even though we offer gifts for every review? Now that all conditions are perfect, why are no reviews coming in? Other features in the paid version seem useless to us; we haven’t seen any benefit so far. The difference between free and paid versions, based on our observation, is negligible. We will continue to try for another month, but we are not sure this app is the right solution for us. Note: We are unsure; we will continue testing for another month. If we still do not see results or receive reviews, we are considering canceling the paid version as it would be an unnecessary expense. Everything is set up perfectly on our side, but the app doesn’t seem to deliver the main purpose. We will update this review after another month of experience. Wishing everyone great sales!

A Disappointing and Frustrating Experience. I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change. Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw. Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.

Judge.me’s new verification policy is a big step backward for merchants. Unless a customer clicks the exact review link in their email, their review won’t appear as “verified” — even if the purchase was made with the same email address they used to write the review. In reality, many happy customers return to the site later to leave feedback, and now those legitimate reviews are unfairly flagged as unverified. To make matters worse, Judge.me places a badge on storefronts stating that some reviews are “not verified,” which undermines trust despite the fact that these are genuine purchases. Previously, Judge.me would manually review and confirm these cases, but they’ve discontinued that process to cut costs. At the same time, they’re dropping support for platforms like WooCommerce and scaling back their dev team. What once felt like a company committed to trust and authenticity now feels like one prioritizing cost savings over its original mission. While the app itself has some strengths, the recent cutbacks and policy changes are troubling. With Judge.me holding near-monopoly status in the review space, it’s difficult for merchants to switch away — yet the company continues scaling back support and raising prices. That combination is concerning for any business relying on reviews to build credibility.

Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.

Application efficace et abordable, mais avec un énorme point faible que peu de marchands connaissent : quand vos clients laissent une évaluation, le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” ne renvoie pas vers vos propres pages légales Shopify… mais vers celles de Judge.me. Concrètement, vos clients découvrent que leurs données sont gérées par une application externe, ce qui casse totalement l’image de marque premium et la cohérence d’un site. C’est une obligation imposée par Judge.me (même sur le plan payant), et on ne peut ni modifier ni supprimer ces liens. Dommage, car l’application est complète, mais cette contrainte en fait une solution peu adaptée aux marques qui veulent garder une maîtrise totale de leur image et de leur relation client.

Purtroppo nonostante l'app sia a pagamento ha due diffetti importanti: 1) Molti clienti che ricevono l'email e poi recensiscono inseriscono 1 stella al posto di 5 stelle perchè per qualche strano motivo Judme ha strutturato la valutazione al contrario! 2) Il commento nelle recensioni si bugga, infatti alcuni anzichè scrivere la rencesione applicano in automatico il nome del prodotto. Sono anni che segnalo questo all'azienda ma non hanno mai risolto nulla

Die Monthly Record for Verified Reviews doesn't get updated, although we have contacted many times the support team and they promised us that the problem will be solved. Nothing changed since two months so far...

Hard to navigate. We have over 1000 GENUINE reviews from Etsy. Something you can't tamper with, yet only 800 got imported, and we have a 10% verified?! Bullsht! Every time I try to reach support, I crash into a bot.

Very basic free feature set. Something as simple as changing what product a review is associated with is not possible (requires reimporting reviews or contacting support ). A page show casing your reviews, not possible. Review import is basic and sometime delayed with when reviews actually post. As with most money hungry Shopify apps, the juice is not worth the squeeze.

Not very clean and aesthetic

The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme: “We haven’t made any changes to your theme code.” “This falls outside of our scope of support.” “We recommend you contact Shopify support.” These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons. We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused. A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.