Fin by Intercom

Develop by Shopify

$39-$139

/ Month

Free plan available 14 Days Free Trial

Engage customers with friendly live chat and targeted messages

Customer engagement

Live chat

Order status

Self-service

Quick inquiries

About Fin by Intercom

Launched Aug 30, 2016

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Engage and support your customers in real-time with friendly live chat and targeted messages

Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.

Allow customers check their order status right from the Messenger
Reduce customer questions by providing self-serve order information
Save your support team time with order details in the Inbox

Pros

Enables customers to self-serve and check order status inside the product
Reduces the volume of questions the support team receives
Support representatives can view order details directly in the Intercom Inbox during live conversations
Helps handle inquiries quickly and efficiently
Provides a user-friendly live chat experience
Allows for targeted messaging to engage customers

Cons

Potentially overwhelming for smaller teams with limited support resources
May require significant setup and integration time
Can get costly for businesses with many users or high chat volume
Some advanced features might need technical expertise to fully utilize

Top Helpful Reviews

meraki.

Oct 04, 2024 on Shopify

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

Edgehill Co

Feb 28, 2019 on Shopify

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

Poches Et Fils

May 31, 2017 on Shopify

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios. *If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.

Pure Hearts International

May 06, 2017 on Shopify

App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.

Lofelt Us

Mar 20, 2017 on Shopify

The app itself is great and integrates nicely. We're huge fans. However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.

Hello Greenpeacookie Com

Jan 10, 2017 on Shopify

It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.

Inusual Store

Oct 03, 2016 on Shopify

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.