Shopify Real-time support apps 2025

Live Chat & AI ChatGPT : Orka

$9.99-$299 / Month

9.2

20 Reviews

"Real-time chat boosts engagement and converts visitors into customers." Show more

Orka Live Chat & AI ChatGPT is a powerful tool designed to enhance your online store's customer interaction by facilitating real-time communication with visitors. This app allows you to engage directly with your store's audience, efficiently answering queries and elevating the overall customer experience. With a simple setup process and effortless usability, you can dive into meaningful conversations that transform site visitors into loyal customers. Seamlessly embedded in your dashboard, Orka offers a chat experience that stands out, ensuring that your engagement is as seamless as it is effective. The app is fully integrated with Shopify, offering a user-friendly interface and mobile-responsive design to ensure connectivity and accessibility across all devices. Choose Orka to connect, chat, and convert effortlessly, taking customer engagement to new heights.

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User-friendly interface

Easy setup

Real-time engagement

Mobile-responsive

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Wappify ‑ WhatsApp Marketing

$4.99-$19.99 / Month

8.8

7 Reviews

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WhatsApp marketing for abandoned carts, send offers & updates Show more

Wappify - WhatsApp Marketing is a comprehensive tool designed to transform casual visitors into satisfied customers by enhancing your engagement strategies via WhatsApp. This app enables you to effortlessly recover abandoned carts, ensuring that potential sales are not lost. By incorporating targeted marketing campaigns and real-time chat support, Wappify helps you leverage the popular messaging platform to increase conversions and build enduring customer relationships. With features like automated friendly reminders for abandoned carts, customizable customer groups, and a clickable WhatsApp chat button for immediate support, your store becomes more accessible to customers. Additionally, gain insights into your marketing efforts through detailed analytics and streamline operations using pre-made templates for communications like order confirmations and shipping updates. Wappify empowers businesses to maximize customer interaction and drive sales growth directly through WhatsApp.

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Recover abandoned carts

Pre-made templates

Send targeted campaigns

Real-time chat support

Clickable chat button

Custom customer groups

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WM WhatsApp Chat Sales/Support

$0.99 / Month

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Make it easy for your customers to get the help they need Show more

WM WhatsApp Chat Sales/Support, branded as Tap'nChat, is an indispensable tool for online store owners who prioritize direct and efficient customer communication. By adding a user-friendly WhatsApp button to their store, businesses enable customers to engage in real-time chat support as soon as queries arise. This immediate connection fosters trust and comfort, encouraging shoppers to purchase with confidence. Tap’nChat stands out with its customizable design options, allowing store owners to adjust elements like position and text color while enjoying live previews. The app is notably simple to install, requiring no coding and taking less than a minute to set up, making it accessible for all store operators. Seamlessly integrating with various themes, it supports multiple chat agents, thus boosting team productivity. Enhance your customer experience with WM WhatsApp Chat Sales/Support and create a responsive environment that responds dynamically to your clients’ needs.

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Customizable design

Quick setup

Responsive chat widget

Real-time chat

Multiple chat agents

Sticky whatsapp button

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Qchat: Facebook Messenger

6.7

10 Reviews

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Connect your customer using Facebook Messenger Business Page Show more

Qchat: Facebook Messenger is a powerful tool designed to transform customer interactions and boost the performance of your online store. By seamlessly integrating the capabilities of Facebook Messenger Chat, Qchat allows you to engage with customers in real-time, enhancing their shopping experience. This app simplifies the process of connecting your store to your Facebook Page's Messenger, allowing you to respond to customer inquiries and address concerns with just a few clicks. One of the standout features of Qchat is its ability to customize the chat bubble to align with your store's theme using the native Facebook chat plugin editor. This ensures that your communication tool reflects your brand's aesthetic seamlessly. Qchat: Facebook Messenger is an essential app for any online store looking to improve customer engagement and streamline communication.

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Real-time engagement

Messenger integration

Chat bubble customization

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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Order tracking

Customizable widget

Live chat

Custom branding

Ai chatbot

Intuitive ui

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tawk.to Live Chat

(3.7/5)

239 Reviews

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Monitor and chat with site visitors in real time. Show more

The tawk.to Live Chat app is a powerful tool designed for Shopify users to enhance customer interaction and support. It enables seamless communication with visitors through unlimited messaging, ticketing, and agent seats, ensuring you never miss a sales opportunity. Compatible with iOS, Android, Windows, and Mac OSX, this app allows you to stay connected with customers no matter where you are. The integration of CRM, a knowledge base, and a ticketing system ensures real-time support for visitors at critical decision points. You can view and manage Shopify orders directly within chats and tickets, personalize greetings based on visitor behavior, and utilize shortcut message templates for quick responses. The app's CRM also allows managing unlimited customers and organizations efficiently. For any assistance, the 24/7 support team is just a chat away, ready to support you round the clock.

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Crm integration

Order management

Ticketing system

Real-time chat

Knowledge base

Canned responses

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QuickChat: WhatsApp Button

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Connect directly with customers on WhatsApp. Show more

QuickChat: WhatsApp Button is a seamless app designed to revolutionize your customer service experience. By integrating a WhatsApp Chat Button into your store, you can connect with customers on WhatsApp instantly, eliminating the delays of traditional communication methods like email. The app facilitates real-time interactions, allowing you to provide prompt support, address queries, and expedite deal closures. Its setup is quick and hassle-free, ensuring you can focus on engaging with your customers without worrying about complicated installations. The app boasts a neat and simple design that blends effortlessly with all major website themes, maintaining your site's aesthetic appeal while enhancing functionality. With QuickChat, you can streamline communication and elevate customer satisfaction to new heights.

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Quick setup

Real-time support

Simple design

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POWR: Live Chat

$5.49-$89.99 / Month

7.6

136 Reviews

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Customer support live chat in real-time w/ Facebook Messenger. Show more

POWR Chat for Facebook Messenger offers a seamless integration of real-time customer support within your Shopify store. Effortlessly installed without any coding expertise, this app empowers you to provide instant live chat driven by Facebook Messenger, helping you connect with customers and answer their queries promptly. You can tailor the chat settings, including triggers, delay, bubble icon, and button text, to suit your brand's aesthetic and communication style. The automated chat initiation ensures a personalized touch as soon as a conversation starts, enhancing the customer experience. Receive instant mobile notifications to address customer inquiries anytime and anywhere, making it easier to close sales and improve customer retention. With customizable design features like avatars, colors, shapes, and positions, POWR Chat ensures your brand's uniqueness shines through every interaction. This app helps you stay competitive by providing top-notch customer service, encouraging more sales, and keeping your customers satisfied.

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Customizable design

Automated messages

Instant live chat

Custom chat settings

Mobile notifications

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BYI ‑ WhatsApp Abandoned Cart

$9-$19 / Month

8.2

1 Reviews

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Abandoned Cart Recovery, Bulk Campaigns, ChatBot on WhatsApp Show more

BYI ‑ WhatsApp Abandoned Cart is a powerful app designed to enhance customer engagement and boost sales by automating abandoned cart recovery messages. It allows businesses to deliver personalized and interactive broadcast campaigns, keeping customers informed about new launches and promotional offers directly through WhatsApp. The app also provides real-time support with a no-code chatbot tool, efficiently addressing repetitive customer queries to improve satisfaction. Users can easily integrate their logistics partner API, enabling the chatbot to answer “Where is my order?” inquiries seamlessly. By leveraging WhatsApp's popular messaging platform, Botyouridea ensures that businesses can maintain an open line of communication with their customers, ultimately driving sales and building stronger customer relationships. Whether it's recovering potential lost sales or providing timely customer support, this app equips businesses with the tools needed to succeed in today's competitive e-commerce landscape.

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Automated cart recovery

Bulk campaigns

Whatsapp chatbot

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Synibox for Customer Services

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"Streamline customer support with real-time data and multi-language services." Show more

Synibox for Customer Services is a cutting-edge application designed to transform your customer support operations with seamless integration to your support email and Shopify store. By leveraging real-time data from product sheets, ongoing promotions, and customer order information, Synibox delivers precise and pertinent responses to inquiries. It enhances customer service by automatically tracking parcels through major carriers like DHL and UPS, reducing the need for manual intervention. With the ability to automate up to 90% of email responses, Synibox processes up to 180 queries per hour efficiently and operates around the clock, ensuring your business is always responsive. Furthermore, it supports communication in over 10 languages, catering to a global client base effortlessly. Stay tuned for upcoming features such as Synibox Live Chat and social media interaction management, which promise to expand its capabilities even further.

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Multi-language support

Email automation

Parcel tracking

Real-time data

24/7 operation

Direct store connection

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Benam Chat

A spam free communication channel between brands and customers Show more

Benam Chat is an innovative communication tool designed to enhance business-customer interactions by enabling real-time engagement through voice and video calls directly from a chat widget. This platform allows businesses to provide personalized support across multiple channels without requiring a phone number, thus maintaining customer privacy. By integrating the chat widget into their systems, companies can elevate customer engagement and deliver prompt assistance, which significantly enhances the overall customer experience. Businesses can customize the chat interface to align with their brand identity, ensuring a cohesive and professional appearance. The ability to seamlessly transition from text-based interactions to audio and video calls offers a comprehensive solution for addressing customer queries dynamically. Benam Chat is optimal for businesses aiming to streamline communication while reinforcing customer trust and satisfaction.

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Real-time engagement

Multiple channels

Customisable widget

Voice/video calls

Personalised support

Webkul Whatsapp Integration

$10-$30 / Month

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Offer real time human support| live chat| Customer support| Show more

Webkul WhatsApp Integration is a versatile app designed to enhance customer engagement and streamline communication on your online store. With its customizable chat widget, you can tailor the initial chat message and widget name to suit your brand's voice and style. The app allows you to efficiently manage customer interactions by supporting multiple operators and dedicated teams, ensuring that queries are handled by the right team. Additionally, the app features an attractive WhatsApp share button that can be easily added to both product and collection pages, allowing customers to share their favorite finds with just a click. Streamline your sales strategy with the cart abandonment feature, which automatically sends recovery messages, potentially boosting your sales by re-engaging lost customers. The app is easy to set up with a one-click installation process and single-click code injection, making it a seamless addition to your store's workflow. Overall, Webkul WhatsApp Integration simplifies customer communication while enhancing the shopping experience.

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One-click installation

Customizable widget

Automated cart recovery

Multiple operators

Instant chat widget

Team assignments

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KamiChat：ChatGPT Chat

$9 / Month

7.4

8 Reviews

Efficient chat system that integrates AI ChatGPT WhatsApp

Whatsapp integration

Team management

Efficient communication

Custom prompt words

Historical chat analysis

Intercom: AI Customer Service

$39-$139 / Month

(1.7/5)

13 Reviews

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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.

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Customer engagement

Live chat

Order status

Self-service

Quick inquiries

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neetoChat

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Support your customers in real-time through live chat Show more

neetoChat is designed to enhance your customers' shopping experience by providing seamless support, ensuring they stay focused on their shopping journey. Often customers face roadblocks that require quick assistance, and neetoChat offers the ideal solution to help them get back on track effortlessly. The application boasts an intuitive and straightforward installation process, with no need for complex configurations, making it easy to set up in just a minute. Its user-friendly interface is supported by a simple Knowledge Base, ensuring that navigating through features is hassle-free for both you and your customers. With neetoChat, you can efficiently manage and view all orders directly from the chat support screen. It allows you to process refunds, modify shipping addresses, and handle order cancellations, restockings, and refunds with ease, all within the app's environment. This ensures a smooth operational workflow, ultimately enhancing customer satisfaction and boosting sales.

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Simple setup

Change shipping address

Order management

Real-time support

Manage cancellations

Hassle-free refunds

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Desku - Helpdesk, Chatbots & Livechat

8.1

2 Reviews

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Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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Real Profit

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Track and analyze store profits efficiently with Real Profit's intuitive dashboard. Show more

Real Profit is a comprehensive app designed to help store owners effortlessly calculate and analyze their profits. By integrating key data points such as product costs, orders, shipping charges, transaction fees, and other expenses, it provides a holistic view of your store’s financial health. Its intuitive dashboard allows for easy tracking and management of profit margins, making it ideal for both budding entrepreneurs and seasoned business owners. With Real Profit, quickly assess the financial performance of your store and make informed decisions to enhance profitability. Streamlined and user-friendly, this app ensures that essential financial insights are always at your fingertips, ultimately empowering you to maximize your business's success. Whether you’re looking to optimize costs or increase revenue, Real Profit is your go-to tool for achieving financial clarity and growth.

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Web2Chat

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Real-time chat and order updates to enhance customer support Show more

Web2Chat is an innovative app designed to streamline customer support by enabling users to check their order status directly within your store. By entering their email or order number, customers can self-serve and obtain real-time updates, significantly reducing the volume of support inquiries. This functionality not only enhances customer satisfaction but also liberates your support team to focus on more complex queries. During live chat interactions, support staff have seamless access to order details, facilitating quicker and more informed responses to customer inquiries. Web2Chat is an ideal solution for merchants seeking to improve communication channels and optimizing support efficiency with minimal effort. It is a perfect tool to elevate your store's service quality while maintaining smooth and hassle-free operations.

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Customer engagement

Streamlined communication

Real-time chat

Order updates

Efficient responses

Install App

Live Chat & AI ChatGPT : Orka

$9.99-$299 / Month

9.2

20 Reviews

Claim Offer

"Real-time chat boosts engagement and converts visitors into customers." Show more

Orka Live Chat & AI ChatGPT is a powerful tool designed to enhance your online store's customer interaction by facilitating real-time communication with visitors. This app allows you to engage directly with your store's audience, efficiently answering queries and elevating the overall customer experience. With a simple setup process and effortless usability, you can dive into meaningful conversations that transform site visitors into loyal customers. Seamlessly embedded in your dashboard, Orka offers a chat experience that stands out, ensuring that your engagement is as seamless as it is effective. The app is fully integrated with Shopify, offering a user-friendly interface and mobile-responsive design to ensure connectivity and accessibility across all devices. Choose Orka to connect, chat, and convert effortlessly, taking customer engagement to new heights.

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User-friendly interface

Easy setup

Real-time engagement

Mobile-responsive

Install App

Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Shopify Real-time support apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 14 Apps

Live Chat & AI ChatGPT : Orka

Wappify ‑ WhatsApp Marketing

WM WhatsApp Chat Sales/Support

Qchat: Facebook Messenger

Humane Chat

tawk.to Live Chat

QuickChat: WhatsApp Button

POWR: Live Chat

BYI ‑ WhatsApp Abandoned Cart

Synibox for Customer Services

Benam Chat

Webkul Whatsapp Integration

KamiChat：ChatGPT Chat

Intercom: AI Customer Service

neetoChat

Desku - Helpdesk, Chatbots & Livechat

Real Profit

Web2Chat

Live Chat & AI ChatGPT : Orka

Webkul Helpdesk Support‑UVdesk