Grapevine Post Purchase Survey

Develop by Union Works Apps

$25

/ Month

Built for Shopify

14 Days Free Trial

Unlimited post-purchase and customer satisfaction surveys

Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

Customer satisfaction

Multiple survey types

Multi-question surveys

About Grapevine Post Purchase Survey

Launched Aug 16, 2017

Built by Union Works Apps

Email :

[email protected]

Address

86-90 Paul Street, London, EC2A 4NE, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Post purchase survey and NPS surveys with unlimited responses for customer insights at scale

Grapevine Surveys gives brands unlimited survey responses for a fixed price, making it easy to scale customer insight. From post purchase survey and NPS surveys to POS surveys, Grapevine Surveys collects feedback with advanced targeting and powerful reporting. Use survey responses alongside customer and order data to improve marketing decisions, refine CX and identify trends across channels. Integrates with Shopify Flow, Klaviyo, GA4 and Google Sheets.

Attribution surveys to see which marketing channels really drive customers
Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
Make data-driven decisions by turning high-volume survey data into insights
Powerful survey reporting with filters, segmentation and unlimited responses
Integrations that push survey data into your automation and analytics stack

Pros

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Cons

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

Top Helpful Reviews

perfectwhitetee

Jan 26, 2026 on Shopify

Brilliant product! It's easy to set up, has all the features we needed, and a fraction of the price of other survey apps.

LILLYDOO

Dec 12, 2025 on Shopify

We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.

Ofrieda

Dec 05, 2025 on Shopify

Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.

AnimalBiome

Dec 01, 2025 on Shopify

It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).

Boona

Nov 28, 2025 on Shopify

So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.

natüür

Nov 21, 2025 on Shopify

I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.

Free Fly Apparel

Oct 20, 2025 on Shopify

Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.

Conscious Step

Oct 16, 2025 on Shopify

Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!

Free Fly Apparel

Sep 29, 2025 on Shopify

Overall, I am pleased. However, I'd love to be able to roll up reporting to the parent level answer. The way that answers are broken out by sub-responses drives me bananas!

Flo Mattress

Sep 04, 2025 on Shopify

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

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