POWR: Customer Survey

POWR: Customer Survey | Poll

Develop by POWR.io

$9.99-$89.99

/ Month

Built for Shopify

Free plan available

Collect Feedback with a Post-Purchase Survey for Improvement

Instant email alerts

Google sheets sync

Pre-built templates

Multi-question surveys

Multiple field options

Recaptcha protection

About POWR: Customer Survey | Poll

Launched Jul 15, 2014

Built by POWR.io

Email :

[email protected]

Address

44 Tehama Street, San Francisco, CA, 94105, US

Website Privacy policy Tutorial FAQ Document

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Description

Gather valuable post-purchase feedback and insights from customers with multi-question surveys.

Pinpoint exactly what drives new sales and what may be causing lost customers. Post-purchase feedback about your customer's experience can help your entire approach to how you market and sell. Learn valuable insights with satisfaction surveys & polls about things like store layout, product selection, and checkout process. With many integrations and pre-built templates to get you started, you'll have customer satisfaction surveys & polls to gather that quality customer information in minutes.

Create as many surveys or polls as you want
All survey & poll data is auto-saved to your Responses Dashboard
Get instant email alerts for survey & poll responses & sync with Google Sheets
Multiple field options - dropdowns, multiple choice, email, images, star ratings
Add reCAPTCHA to your survey or poll to prevent spammers and scammers

Pros

Offers insight into customer experience to improve marketing and sales strategies
Helps pinpoint what drives sales and what may cause customer loss
Easy-to-use with many integrations and pre-built templates
Allows creation of unlimited surveys and polls
Auto-saves all data to a Responses Dashboard for easy access
Provides instant email alerts for responses and syncs with Google Sheets
Various field options available like dropdowns, multiple choice, email, images, and star ratings
Includes reCAPTCHA to prevent spam responses

Cons

Limited customization options for surveys and polls
Advanced features may require a paid subscription
Integration with other platforms might have occasional issues
User interface could be simpler for less tech-savvy users

Top Helpful Reviews

View all reviews

Quarantini Gin

Dec 09, 2024 on Shopify

I have had great experiences with support. I received a response very quickly. It was taken care of quickly and my problem was successfully solved.

Contra Kids Mutiny

Oct 19, 2024 on Shopify

Great app, easy to use and to customize and the best part is the wonderful customer service team! They respond quickly and go the extra mile to help with any issues or customizations. Really impressed :)

ichbingelb.com

Oct 14, 2024 on Shopify

The text states that the free version includes unlimited surveys and responses. However, this is a lie. In the free version, you can only receive 25 responses per survey. Additionally, the free version is cluttered with advertisements, making it impossible to properly test the app and survey customers. Not recommended.

NewMakeIt - York Region Makers

Aug 20, 2024 on Shopify

It's a great app. We stopped sending surveys out a while ago so we had to cancel but if you are using surveys it does everything you need it to do. The Customer service on the app is also great they answer all your questions quickly with no hassle. Richcarde was amazing!

ROXON INC.

Feb 16, 2024 on Shopify

Richcarde M provides very good customer service to answer my questions also provide the demo video to help understand. thanks a lot.

ecoMVMNT

Jan 17, 2024 on Shopify

Just signed up with POWR Customer Survey and had a question that was answered immediately. Excellent customer support. Thank you!

Shop Show Choir

Nov 22, 2023 on Shopify

Great customer service! The only thing I would change for the free version is to bump up the number of responses to 50 instead of 25. Other than that this app is great!

ORGANMASTER SHOES

Nov 01, 2023 on Shopify

I have been creating surveys using this app for a few years now. It works very well and allows for customization of all text and visuals. The customer service is excellent as well. Very good company.