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Customer reviews: Simprosys Google Shopping Feed

Reviews (6,596)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with Simprosys Google Shopping Feed. The app is praised for its functionality and ability to simplify Google Shopping management, although some users note a learning curve. The majority appreciate the exceptional customer support, which is highlighted as a standout feature. The app is considered a valuable tool for improving product visibility and sales on Google, with many users citing its effectiveness and reliability.

Key Strengths

  • Outstanding customer support, frequently praised for responsiveness and helpfulness.
  • Easy to use with seamless integration with Google Merchant Center.
  • Efficient syncing of product feeds without slowing down website performance.
  • Comprehensive features for feed customization and optimization.
  • Ability to manage multiple sales channels like Facebook and Instagram, apart from Google.

Common Concerns

  • Some users find the app interface not very intuitive initially.
  • A few reports of slow or unresponsive customer service in resolving issues.
  • App doesn't support certain languages (e.g., Chinese and some European languages) for multi-country deployment.
  • Concerns over detailed setup instructions and better training resources.
  • A section of users reported bugs or issues with data synchronization that require attention.

Final Thoughts

The Simprosys Google Shopping Feed app is well-received by merchants for its utility in managing Google product feeds and improving e-commerce efficiency. Despite occasional setup difficulties and language limitations, the app is considered an investment-worthy tool, particularly praised for its superior customer service. Its robust feature set and reliability make it highly recommended for Shopify store owners aiming to enhance their Google Shopping campaigns.

ChihulyChandelier

Oct 22, 2024  on Shopify

This app is powerful and integrates many features. I'm currently very satisfied with the feed. It allows you to link multiple apps with one click, making it easy to use. The customer service is also very helpful.

REMUDA WESTERN WEAR

Oct 17, 2024  on Shopify

I just started using this app so I can’t fully comment on it yet. But so far, so good! One thing is for certain, the customer service is ASTOUNDING. Ruchi helped me in getting some things set up and went above and beyond in making sure I got everything set up correctly. I wish all apps had this level of quality and customer care. Something that is sorely missing in this day and age. Two thumbs up from me!

Flexx International Ltd

Oct 17, 2024  on Shopify

It is a perfect and helpful app for managing your feed for ads and free listing. I like that I can only modify product titles and other attributes in the feed for better search results and don't need to change details on the Shopify store product page. Also, support is very responsive. Recently, I had a problem related to tax calculation in Google ads, and they resolved it very quickly. It wasn't their fault; rather, it was associated with Shopify markets and how they calculate VAT. I highly recommend this app to anyone who wants to manage ads and free listings. There are many different settings available, as well as connections to Facebook, Pinterest, and Bing ads.

Loja Primevo

Oct 17, 2024  on Shopify

This app is very good, easy to use, and really helps with the Google feed. I was having several problems with mine, and the support is incredible; they helped me resolve everything.

Lumissence

Oct 16, 2024  on Shopify

The app is excellent for syncing our catalog with Merchant Center. The customer support is outstanding. We received real-time assistance via chat as we were within their working hours, which is very efficient. Abhishek was incredibly helpful, staying 30 mins past his shift to complete our integration. Nilesh also provided great support with setting up feeds for additional countries and adjusting our current feed. Our feed is now approved by Google. Contrary to any negative claims, their customer support is both reliable and efficient.

Beverage Depot

Oct 16, 2024  on Shopify

Best app for google shopping hands down the support is also top notch, use it for all my stores. Thanks a lot!

Beaumonde

Oct 16, 2024  on Shopify

Excellent App. Using on 3 of my websites for not only managing the feed across GMC & FB, but also for conversion tracking. What really stands out, though, is the outstanding customer service and response time. Highly recommended

Imaginisms

Oct 14, 2024  on Shopify

The support is really quick and helpful whenever I have questions regarding GMC and submitting products

Vita Grow Brush

Oct 10, 2024  on Shopify

I installed and set up my ad account through this app, and the next day my products in google merchant center and goole ads got banned and I needed to go thru all the verification processes of my business, and google keep rejecting

Petsofsweden

Oct 10, 2024  on Shopify

Got the best support from Saad. The app is flawless and can put my sincere 5/5 review for both the app and the support!:)

Teeny Pandas

Oct 09, 2024  on Shopify

Ajit from Simprosys was extremely helpful and patient with the issues i was facing with my products on GMC and walked me through step by step on how to get it sorted. Have yet to truly use the app and its functionalities, but the customer support is excellent !!

My Store

Oct 09, 2024  on Shopify

The support and knowledge from the Simprosys team specially from Siddharthan agent is the best. All issues I had were quickly resolved over live chat. Highly recommend this app.

Forge Bros

Oct 08, 2024  on Shopify

The app is highly effective. I have utilised it in my other Shopify stores with great success. However, what sets Simprosys app apart is the exceptional level of support it provides. Considering the recent regulations imposed by Google Merchant, there is a 50-50 chance that your new website may face suspension. Nevertheless, with the invaluable support and guidance offered by Simprosys app, there is a significant likelihood that this issue can be resolved.

Margo & Plum

Oct 08, 2024  on Shopify

Ankita was extremely helpful when we had a query about Shopify markets. Quick to respond and very clear in her response as to how to resolve the issue. Highly recommend!

masteroutdoorcooks

Oct 07, 2024  on Shopify

The simprosys app is a great app with all the needed features to support our google Ads etc. Excellent customer experience from Sachin who was supportive to us in looking into our requirements and providing the needed support and guidance, with patience, attention to details and great knowledge of the app. A valuable addition to the Team, keep it up!

RUGSAK® Backpacks

Oct 03, 2024  on Shopify

Durch Simprosys bekomme ich einen Einblick in die Customer Journey meiner Kunden, was unglaublich wertvoll ist. Zudem ist der Support spitze und hilft einem sehr kompetent beim Einrichten.

ChicPouf

Oct 03, 2024  on Shopify

The app is very clean and must of all the customer service is very very good and helpful. I highly recommand this app

ToastyBody

Oct 03, 2024  on Shopify

This app is the best app on Shopify for submitting a feed to Google, optimising the feed, and setting up all the tracking you would need for any ad platform you run ads from. The customer support is very friendly and helpful, particularly Saad who helped me fix my issue quickly.

ALL KILTS SPORTS

Sep 30, 2024  on Shopify

there online chat system never works. they replied your email after 4 days. very unprofessional. i recommended to all never use it. Now i will try to find other app.

Betonstunter

Sep 30, 2024  on Shopify

Amazing app and amazing support! i got multiple websites running with it and alles works as supposed too. Also one of the most complete apps with feed management, tracking (and advanced tracking).

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