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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

LUMINAS Energy

Aug 27, 2025  on Shopify

I've been using BOGO for almost 10 years now - by the far the best Free Gift app on Shopify with the most dedicated CS and dev team able to help out basically 24/7, on weekends, holidays, etc. for website changes in order that campaigns run smoothly. Mina is also the best!

Benjamin Barker Australia

Aug 26, 2025  on Shopify

David was really helpful and patient in helping us resolve the installation of the app and tweaking it to work for our store. Amazing service!

Canon Press

Aug 25, 2025  on Shopify

Highly flexible app with effective and prompt support. Thanks to Hanna, Amy, and Anne for making sure the dev team and our teams were on the same page within minutes of our request!

Ai13 Billet Products

Aug 25, 2025  on Shopify

Hanna was super helpful in helping me figure out my FREE GIFT discount. Super easy to use App and love the customer service that goes above and beyond!

Noosa Longboards

Aug 23, 2025  on Shopify

Mina was of an AMAZING help! She found all the solutions that I needed. She implemented the Widget Bundles on a page that I created, made it looked awesome and was very fast. Highly recommended!

Natural Heaven

Aug 22, 2025  on Shopify

Support team was extremely helpful (Thank you Amy & Hanna!) and even brought in their dev team to help us customize the cart for our use case even though we were on the free trial. Great app, with lots of ways to increase your sales!

Flexiaura

Aug 22, 2025  on Shopify

Chloe's response time and efficiency was great. Had 2 problems and she solved them in under 10 minutes. Brian was also great at meeting my customisation needs.

Sunnamusk UK

Aug 21, 2025  on Shopify

Really impressed with the BOGOS app — super easy to set up and does exactly what we needed for our offers. Mina from support was amazing, super quick to respond and helped me get everything running smoothly. 10/10 service

Jollitail

Aug 21, 2025  on Shopify

App is really good. Customer support is fantastic! Mina went above and beyond to help me get the app just right to best sell on my store. My request, even though was not standard, was quickly acted upon, saving much time and potential work

Intertec Group W.L.L.

Aug 21, 2025  on Shopify

Amazing app with top-notch customer service! The tool itself is reliable and delivers exactly what we need, but what really sets it apart is the outstanding support. A special thanks to Anne, who has been consistently responsive, clear, and incredibly helpful. Her quick replies and regular updates make the whole experience seamless and stress-free. Having such dependable support is rare, and it truly makes a huge difference. Absolutely a 5-star experience – highly recommended!

Harrison Interiors

Aug 21, 2025  on Shopify

I haven't been able to try out all the features yet, but after just half a day I'm already very happy with the possibilities. I've been looking for a Shopify extension like this for a long time and finally found it today. What's more, the customer service (Mina) is extremely fast, helpful, solution-oriented, and friendly. I can highly recommend everything.

Digital Future KSA

Aug 20, 2025  on Shopify

Anne is the best, great support. Helped me a lot. Very Fast. Only problem is that pricing is a bit too much.

Leafy

Aug 19, 2025  on Shopify

the customer support helped me and answered all the questions that needs answer. thank you so much minaaa.

K PLACE

Aug 14, 2025  on Shopify

Terrific app that covers all of your GWP needs and checkout upsells! Robust features with conditions, and the support team is responsive and helpful!

WULT Beauty

Aug 14, 2025  on Shopify

very helpful and professional cs team !!!!! always reply my question immediately!!! gentle and nice attitude~~ thanksss Zee and Liammm!!!! they are sweet and really helpful that let me know how can i fix these problem I met and the nice attitude comfort me a lot.

Mellovic

Aug 14, 2025  on Shopify

Nice app but not satisfied friendly support. Update 8/14: One of their amazing team members personally reached out, patiently guided me step-by-step, and made sure I felt completely supported throughout the process. I’m impressed by their dedication and care—definitely a company that stands behind their product. Thank you Zee! Highly recommended app

Beauty Triangle International

Aug 12, 2025  on Shopify

Easy to set up tiered Buy X Get Y offers with mixed SKUs. Auto-add works perfectly, progress bar is clear, and priority rules stop stacking. Special thanks to Mina for the fast and helpful support!

Expressduft.de

Aug 12, 2025  on Shopify

Der Support ist der Hammer. Anne ist seit über einem Tag mit meinem Anliegen beschäftigt und gibt nicht auf bis das "Problem" behoben ist. Diese Art von Unterstützung und Support ist nicht selbstverständlich! Angebote lassen sich super easy und fix erstellen. und wenn ein Problem auftritt ist der Support per Chat super einfach zu erreichen

Beauties Lab

Aug 12, 2025  on Shopify

Great app, flexible features. Support is reactive and has been really helpful to upgrade our offer to our custom needs.

Tyyni Earplugs

Aug 11, 2025  on Shopify

Allways quick answers :) Very good service. Service good and fast + dev team will fix problems really fast if something not working with the theme. :) BR Jerry

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