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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Good Vibe Digital

Jul 16, 2025  on Shopify

This is a very powerful discount app that supports various cases such as gifts for purchases above a certain amount, additional purchases, and bundle products. Not only that, the customer service staff Mina is very friendly, professional and efficient in responding, giving me a very good consulting experience!

Livi Beauty

Jul 15, 2025  on Shopify

We chose BOGOS after evaluating so many different gift apps, and the biggest reason was hands down the customer service — and Hanna, in particular, has been incredible. She worked closely with us to get everything customized exactly how we needed, stayed late to help us meet our launch deadline, and made the entire experience feel seamless. Launching new offers is always a bit stressful, but Hanna made it feel easy. Highly recommend this app if you’re looking for both functionality and an amazing support team behind it!

Padawan Outpost

Jul 15, 2025  on Shopify

This app is very rich in features and offers a solid ecosystem to the store for upselling. The customer support is also very responsive and helpful, fixing bugs promptly and facilitating custom requests where possible. Dealing with Mina and Raw was a very good experience. I can only recommend the app, given the great value for price it offers.

DEEP IMPACT

Jul 12, 2025  on Shopify

Great app and even better support! The app is easy to use and works perfectly for our free gift promotions. Huge thanks to MINA for being super helpful and always available when we needed assistance. Highly recommend!

Uniden America Corporation

Jul 10, 2025  on Shopify

Vivia has been incredibly helpful helping us find customization options, getting things set up, and taking our feedback to the dev team for additional options. The app is great so far and hopefully with a few of the extra options we requested, it will be even better in the future

Napa Home & Garden

Jul 08, 2025  on Shopify

Just downloaded the app and it was easy to get the first offer set-up; though, due to user error, needed to get some assistance from customer support. Vivia was quick to help resolve the issue as well as to answer a few more questions. She also helped to show me how to customize the app. So far so good -- look forward to setting up more offers!

Rose Lane

Jul 08, 2025  on Shopify

Great app and great team! The support from Anne was both effective and highly professional. Much appreciated!

Lightened Crafts

Jul 08, 2025  on Shopify

Mina’s super pretty and helps me out. The app’s a breeze to use — even I can’t mess it up. Totally loving it!

Peppermint Grove

Jul 07, 2025  on Shopify

David helped us promptly and efficiently to customise our offer. The app works very well for what we need!

Rock'Em

Jul 04, 2025  on Shopify

This app allows us to run gift offers while still running product discounts! The customer support has been extremely helpful and the logic of the app code is very well implemented as it has passed any of the edge cases we have tested for.

Clínica Vitaláser

Jul 04, 2025  on Shopify

Excelente soporte, lo mejor es que te responder a cualquier hora con solución al instante y la aplicación muy completa.

Kokko

Jul 03, 2025  on Shopify

We’ve just installed the app and everything is going smoothly so far. Huge thanks to Mina for her quick response and helpful support during setup. The customer service is excellent — super responsive and professional. It’s really reassuring to start with such a great support team!

Scream Truck

Jul 03, 2025  on Shopify

This app is intuitive and easy to use! But beyond that, the support they provide is A+. The BOGOS team was very responsive and very helpful!

Lansinoh

Jul 02, 2025  on Shopify

Vivia was amazing! I am so grateful for everything and how attentive she was! The best customer support ever!

Gym Power UK

Jul 02, 2025  on Shopify

Outstanding App and Exceptional Support – Highly Recommended! I've been using BOGOS.io's Free Gift BOGO Bundle for nearly six months now. Having tried several similar plugins in the past, I was initially hesitant—but this one has truly stood out as the best so far. What sets it apart is the brilliant customer support. If your theme isn't compatible or you run into any glitches, simply reach out via live chat. Their technical team is quick to step in and resolve any issues, saving you from unnecessary stress. Every time I've needed help, they've been available and incredibly helpful. The app itself is fantastic for running promotional campaigns. It supports BOGO offers, tiered gifting, and more—all with a clean, user-friendly interface. The gift displays are visually appealing and automatically add to the cart, which really helps drive customer engagement and conversions. Overall, a top-tier app backed by excellent service. Well done to the BOGOS.io team!

Cartouche Fashion

Jul 02, 2025  on Shopify

Works as expected! Support is quick and knows what they are doing. Would recommend for the more complex situations of deal offers to your customers.

Dododots International

Jul 02, 2025  on Shopify

Great experience with this app. Easy to use and helps to boost sale with multiple types of offer. The customer service is also really responsive and supportive. I would like to shout out to Zee who has helped to solve our store issue promptly & patiently. I really appreciate her help. :)

ABANUC

Jul 01, 2025  on Shopify

He recibido una atención impecable. Liam no solo entendió enseguida lo que necesitaba, sino que me ayudó a configurar las ofertas en el carrito de forma clara, eficiente y perfectamente adaptada a mis objetivos. Su acompañamiento fue preciso, paciente y resolutivo en cada paso. Da gusto encontrar este nivel de profesionalidad y compromiso. ¡Gracias por facilitar tanto el proceso!

All Day Pretty

Jul 01, 2025  on Shopify

I had an excellent experience with Mina, she was prompt and detailed. Love the support efficiency and energy! Thanks Mina :)

Stunor Denmark

Jul 01, 2025  on Shopify

I need a refund because this app was left uninstalled and we didn't use it earlier, and Mina helped me a lot, and she is good at handling customers. She is very gorgeous as well. Love your Mina

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