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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,885)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Corn-Cealer

Oct 14, 2025  on Shopify

I'm a new user of the product and already so impressed with it's ease-of-use, functionality, and their customer support. I needed some minor customization done, and Matas was a rockstar with his speedy, thorough, and responsive help.

Emergency Gear Backpack

Oct 13, 2025  on Shopify

Works flawlessly and is fully compatible with my Xtra Theme. Easy to set up — no coding needed, no conflicts, and performs better than many other apps I’ve tried. Simplifies upsell and add-on setup while increasing AOV immediately. Highly recommended for anyone looking for a clean, reliable upsell solution that just works. Special thanks to the Essential Apps team for building such a great, stable, and user-friendly tool — it truly makes life easier for solopreneurs like me!

Choice Checks

Oct 12, 2025  on Shopify

Was looking for something simple to show accessories for the business checks and other products. This was easy, free, simple and just perfect. Thanks for making this free and easy to use. Your product makes it look professional and hoping for the best on this. Choice Checks LLC

Hannah Rose Vintage Boutique

Oct 09, 2025  on Shopify

This app is just what I needed for my Shopify store. With a few small adjustments, it is perfect. Support was wonderful also.

KINDCARE|公式オンラインショップ

Oct 09, 2025  on Shopify

This is an amazing app! Customer service is quick and precise, and the app is highly user-friendly and customizable — just perfect!

PALAVA japan

Oct 08, 2025  on Shopify

Updated. 3 weeks on now. We are already seeing cross sell results! Had contacted support once for a minor issue. Very helpful support. Very happy and looking forward to using this up much more in the future. Installed half an hour ago. So far So loving it!! Will come back with more review in a few weeks.

Fantasy Cosmetica

Oct 07, 2025  on Shopify

Shockingly good and simple. Exactly what I was looking for, a simple product suggestion with an automatic discount if they add it with other products.

Custom Sports Coolers

Oct 05, 2025  on Shopify

so far it works great. made my first upsell and it was very easy, im older and not very good at this stuff, so if i was able to do it within a minute or two anyone can.

Luna & Goods

Oct 03, 2025  on Shopify

This app surprised us! We weren't sure when we downloaded it but they have just the right amount of features, and their support is AMAZING! I hope they launch checkout capabilities soon with the basic Shopify plan. Right now the offers are on cart page and product page which is working really well for us.

Batta Official

Oct 03, 2025  on Shopify

Great experience with different features like product detail page and cart page. Highly Recommended!

KL Highland Supplies

Oct 02, 2025  on Shopify

Excellent app if you are looking to upsell and even better support! I never expected to receive a reply, but sent one anyway and I received a very quick support from the team (Samuel). He also fixed the issue I had within minutes!

Blackstrad

Sep 29, 2025  on Shopify

by far the easiest app I've ever installed. Zero nightmare for once. Literally took me under 10 minutes.

AnniWear

Sep 28, 2025  on Shopify

Super responsive customer service which makes this app even better to use. The post purchase and the cross sell offers are all we are using at present. Both are easy to set up and functioning. Looking forward to seeing some results. Thanks Andy for the support assistance

Style Make

Sep 27, 2025  on Shopify

We're using the app for quite sometime, recently the app was facing issues on older versions of iPhone models and we took a screen recording then shared with Essential Upsell team within few hours they fixed it and ensured the store with the upsell option was running smoothly. Instead of spending huge dollars on other paid apps we request everyone to try Essential Upsell & Cross Sell app even if there is any glitch the team ensures to fix them on time so your store is up and running without any downtime.

Cheerbox

Sep 26, 2025  on Shopify

I was searching for this kind of plugin under free version. Loved the features and easy adding functionality. Not much required to adjust css. Its just perfect

Kink Store

Sep 25, 2025  on Shopify

Works great, very easy to set up. We had a minor styling issue, and Samuel responded quickly to fix it!

Waqting

Sep 24, 2025  on Shopify

I really love this app, it blends in well with my website and is very responsive I love the aesthetics and everything with it to be honest 5 stars would highly recommend. Thank you for this very grateful.

Forgotten Flavours

Sep 23, 2025  on Shopify

The setup was easy, and the app itself is working fine. There have been some glitches in implementation, however the support team has been very supportive in getting all the issues resolved in a speedy manner.

myBuddy Shop

Sep 19, 2025  on Shopify

Die Integration kann beim Warenkorb installiert werden, aber beim Checlkout irgendwie nicht. Trotzdem 5 Sterne für die App

Cupcake Jemma

Sep 19, 2025  on Shopify

A simple but effective cross/upsell bundler app - does what it says on the tin, works well, support is fast and efficient and best of all it's free! The new post-purchase upsell is great but would be nice to have some easier customisation features for the design.

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