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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,885)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

KnK Dog Supplies

Nov 07, 2025  on Shopify

Absolutely love this app! Everything runs smoothly, and the features are super well thought out. The team behind it is amazing — you can feel their dedication and attention to detail. Highly recommend it to anyone!

Eclaraa

Nov 07, 2025  on Shopify

I’ve tried a few upsell apps before, but Essential Upsell has been the smoothest experience so far. The setup was super easy, and the design blends perfectly with my store. Love how it helps increase average order value without annoying the customer. Totally worth it!

EverChew

Nov 07, 2025  on Shopify

I needed a in-cart offer that took the click to the product page--instead of just adding the offered product to the cart. I need it to go to the product page because there is custom text added to the product. EU's cart offer kind of does both, a button that adds to cart, or the customer can click on the product text. I just hid the button by making it the same color as the box background. It is the only solution I could find.

Nohmad Brasil

Nov 06, 2025  on Shopify

Aplicativo incrível! Já me ajudou muito aumentar as minhas margens somente com upsell! Não tenho do que reclamar, somente elogiar

KIOSQ

Nov 06, 2025  on Shopify

設定でうまくいかないことがあったがサポートチームのMatasが親身に対応いただき、すぐに運用開始できたのでとても助かった。 デザインもよく、使い方も簡単でおすすめのアプリです。

Escape Watersports

Nov 06, 2025  on Shopify

Very helpful support team, fixed a problem within 5 minutes of contacting them which got our upsell feature running properly.

Nishi Enterprise Inc

Nov 05, 2025  on Shopify

Amazing app, works just as u would expect, customer service is also top tier with very quick and prompt responses to our issues, sebastian was great and communicative and quickly addressed the issue that we were having, highly recommend

Namibia From The Roadside

Nov 05, 2025  on Shopify

Incredible app, have increase my and client revenue on auto-pilot by 10%+ in cases. 10/10 recommend.

The Aromatic Artisan

Nov 04, 2025  on Shopify

I have only just started using, but it's so simple to set up and seems to be working very well so far. Excited to see this in use !

4Flaunt

Nov 02, 2025  on Shopify

We’ve tried multiple upsell and cross-sell tools, but this one stands out for its clean interface, intelligent recommendations, and instant results. The setup was effortless, within minutes, we had personalized product suggestions showing up on our product and cart pages.

The Wall Panel Centre Ltd

Oct 30, 2025  on Shopify

Five stars for setup and support! The cross-sell features are easy to configure, and my interaction with the support team was instant and effective. Looking forward to seeing the conversion numbers roll in!

EasunPowerES

Oct 30, 2025  on Shopify

The program runs very smoothly. When I encountered any problems, their customer service responded very quickly. I am very grateful for Matas's help; the problem was resolved within 5 minutes.

Stew Smith Fitness

Oct 26, 2025  on Shopify

Incredible APP - So easy to use and very effective with additional sales. Thanks Stew Smith Fitness

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques

Oct 24, 2025  on Shopify

Great app. I can't believe it's free and offers amazing upsell solutions. It's very easy to use. Support is extremely quick.

honoredeco - Honoré Décoration

Oct 22, 2025  on Shopify

Très bonne application gratuite, ainsi qu'un très bon SAV qui a su répondre à toutes mes questions merci encore !

PrivacyPod

Oct 20, 2025  on Shopify

Sebastian did a great job, helped me with some custom CSS for our website. Love the product add-ons.

Designer Park Company

Oct 20, 2025  on Shopify

Easy to use and works for my needs. I had to try a lot of other apps to be able to offer this simple upsell. So glad I found this.

Where Cornflowers Grow

Oct 20, 2025  on Shopify

Easy process, great email sent directly to email on how to use app. So now wait & see if this app helps sale :)

BanbaToymaster

Oct 15, 2025  on Shopify

Required a quick way of recommending an item to customers coming up to the holiday period and came across a video on your youtube channel showing off what it did. Immediately installed it and set up the product and designed how it would look with ease helping it blend into our sites current theme. Had a slight error occurring relating to the price and got on to your support where Matas was able to solve the issue in less than 15 minutes.

Bai-li Essentials

Oct 15, 2025  on Shopify

Great app, except for one (major) thing: on iOS devices, the cart drawer upsell widget's only visible after the page is refreshed. Besides this, the app is straight forward and support is willing to implement styling beyond what you can do in the app. I'll happily change my review if/when this bug is sorted out! Edit: The support team has assured me they are actively working on this issue.

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