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Customer reviews: Essential Upsell & Cross Sell

Develop by Essential Apps

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (718)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Cessorie

Jul 16, 2025  on Shopify

The app is amazing and simple to use. It integrates perfectly with my storefront and has extensive customization options. I reached out for a minor tweak and was helped by someone by the name of Samuel and he was very professional and quick to respond. 10/10

EnGenius Store

Jul 15, 2025  on Shopify

A good app for free. I needed support for some styling issues, and Jemuel was a great help. Good support with this app.

Tienda Santa Holísticos

Jul 08, 2025  on Shopify

Esta app y todas sus otras app son las mejores. siempre me atienden con rapidez y compromiso.. gracias Samuel y todo su equipo.. esta app ha aumentado mi facturacion mensuak

QT Parts

Jul 07, 2025  on Shopify

Really nice app, easy to use. Quick and helpful staff when helps is needed. Can recommend. Matas was nice helping me personally

CasaeAmbiente

Jun 30, 2025  on Shopify

The app works really well and the assistance team is doing a really good job. I had a small problem but Thanks to jemuel I fix it in less than 5 min

Orford Refrigeration

Jun 29, 2025  on Shopify

The app works great and its FREE. It has a helpful support team. Samuel and Shammer were great and helped customize it all for us.

Comari

Jun 28, 2025  on Shopify

The customer support is AMAZING, and I can't highlight it enough i guarantee this. They didn't stop till my problem was fully solved and I mean it, not a single issue. Credit to these guys they are a massive help and the app for free does more than other apps which charge for the essential settings. Highly recommend it!

Phoenith

Jun 28, 2025  on Shopify

A free and easy-to-use app, with a support team that reached out to assist me almost immediately after I submitted a customization request.

Fessura

Jun 26, 2025  on Shopify

Great app, and great customer assistance. Thanks expecially to Matas that assisted me fast and kindly.

National Gardens

Jun 26, 2025  on Shopify

Excellent & super fast support by Matas & team. My request was addressed within 5 minutes of raising the request. Frankly , did not expect such quick response.

Pink Mask

Jun 25, 2025  on Shopify

Great app for cross-selling! It works seamlessly with my website and has helped boost sales noticeably. The support team is super responsive—especially Samuel, who quickly helped me resolve an issue. Highly recommend!

Trinaari

Jun 25, 2025  on Shopify

We've been using the Essential Upsell & Cross Sell app on our Shopify store (Trinaari), and the experience has been absolutely seamless! The app is intuitive, easy to set up, and has helped us boost our post-purchase sales significantly without disrupting the customer experience. What really stands out is the customer support — prompt, helpful, and genuinely invested in helping us succeed. Special thanks to Matas, who went above and beyond to guide us through setup and optimization. His assistance was clear, quick, and incredibly professional. For any store looking to increase AOV with smart post-purchase offers, this is a must-have app. Kudos to the team for building something so powerful yet user-friendly! Highly recommended.

goddaglab

Jun 25, 2025  on Shopify

The app is easy to use and the customer service is so efficient. Especially thanks to Matas, quickly fix the problem. I am really appreciate it!

Mr S.W.

Jun 25, 2025  on Shopify

Update: They reached out to me and said they needed customer data for analytics. Which may be true, but I'm still not comfortable giving you access to my customer data. When an app is free, your data is the price you pay. Check their new permissions... They want all of your customer data. No thanks. This app may be free, but is it really worth it at the cost of your customers data potentially going to Lithuania? From their permissions: View personal data Customers Name, email address, phone number, physical address, geolocation, IP address, browser and operating system App was easy to set up and functioned fine, I just won't be using it any longer due to the data the app needs. Please stop emailing me about changing my review. This is the only update I'll make. And because you might actually need customer data for what you said, I bumped the review up 2 stars.

LaRaina Beauty

Jun 24, 2025  on Shopify

I haven’t explored the app too much but I like it so far works very well for a basic need. Also can use for free which is a plus

Cosmic Static Kraft, LLC

Jun 22, 2025  on Shopify

Easy to set up and the design is very customizable. It’s a very smooth process and does what I need it to. Thank you for a great app and a great experience.

www.sharuldiwan.com

Jun 22, 2025  on Shopify

Outstanding Support and Expertise ! Working with Sebastian has been an absolute pleasure. He went above and beyond to help me implement some key features on my Shopify website. His technical expertise, patience, and quick responses made the entire process smooth and stress-free. I truly appreciate his professionalism and the way he understood my needs so well. Highly recommend him to anyone looking for reliable and efficient Shopify support. Thank you so much Sebastian !

Furryhugs

Jun 20, 2025  on Shopify

Very helpful app, very simple to use, offers looks great and professional on pages, verities of color themes to chose from or customize your own, I am pretty sure thy will come up with new placements soon... Loved it and this review is what I felt after the use and not even asked by anyone to post. 10/10 in terms of recommendation.

DRUMZZ

Jun 20, 2025  on Shopify

Great App, works seamlessly & proactive support is always available ..special thanks to Matas for her prompt support & resolution.

Foulds Guitars

Jun 17, 2025  on Shopify

I needed a simple tool to help with additional products at the point of sale, this app has made cross selling and upselling on my website a simple process, would recommend 100%

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