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Customer reviews: Essential Upsell & Cross Sell

Develop by Shopify

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,885)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Bielinis Studio

Nov 22, 2025  on Shopify

This is my first cross-selling app and I won’t be looking for another one. Essential Upsell offers everything you need with complete simplicity, which is perfect for anyone just getting started. Thanks a million — truly appreciate it.

SpruceFirJuniper

Nov 22, 2025  on Shopify

Great app - way easier to use than some of the "more popular" options out there. Sometimes simple features make apps 110% better. Wonderful support, can't wait to see the future upgrades.

Stargazer Living

Nov 20, 2025  on Shopify

Great app, looks professional on your store plus they have very efficient customer service. I had a problem with a display and Jemuel requested collaborator access and fixed it within minutes.

Amok Equipment AS

Nov 20, 2025  on Shopify

Basic and functional upsell and cross-sell alternatives that should work for most sellers. Not the most advanced app, but it certainly does the job well. Thanks Sebastian for great and timely support.

Tactile Craft Supplies

Nov 19, 2025  on Shopify

It is working perfectly fine for us with no issues so far! Easy and straight forward to set up and then just let it work it's magic.

GLASSGUARD AUSTRALIA

Nov 18, 2025  on Shopify

Such a great app! It’s easy to use and does exactly what we wanted for product upsells. The support team has been amazing too! Samuel has customised everything exactly how we wanted and always responds so quickly. I’m still amazed at how simple it’s been to set up our very specific deals. Thank you!!

Escentric Molecules

Nov 18, 2025  on Shopify

Brilliant app for upselling. Team are super responsive and are able to make bespoke changes for you. Sebastian helped configure a small tweak to make a huge improvement on my website.

HeyDoodle

Nov 17, 2025  on Shopify

Incredible customer service and great problem solving. We needed an Upsell solution tailored for our store and Shammer was able to help us fine tune things to our needs. Fantastic app!

Mincidelice

Nov 17, 2025  on Shopify

Le design est super, la navigation est fluide et l’emplacement des widgets est vraiment parfait. L’app est très bien pensée. Malheureusement, nous avons dû la désinstaller car il n’est pas possible d’afficher les widgets sur les pages traduites lorsque le handle produit a été traduit (et donc modifié dans l’URL pour les clients). Dans notre cas c’était indispensable, donc impossible de continuer à l’utiliser malgré la qualité de l’outil.

Indoor Outdoors

Nov 17, 2025  on Shopify

Fantastic app, easy to set up multiple upsells - No nasty hidden charges for usage. I have over 30 different upsells for different products already set up on my shop.

COLETTI Coffee

Nov 14, 2025  on Shopify

I’m really impressed with Essential Upsell and their support team. I was struggling with a cart drawer layout issue on my theme, and their support jumped in right away with the exact CSS fix I needed. The problem was resolved within minutes, and everything now works perfectly — including the upsell display and the checkout area inside the cart. The app itself is super easy to use, the upsell funnels look clean, and the customization options are great. Big thanks to Zydrunas for the fast and helpful support! Highly recommended.

JackStock Haberdashery

Nov 12, 2025  on Shopify

Such a good product! Really easy to set up and manage. Customisation is extensive and enables us to seamlessly add to our store. Highly recommended - we are now looking at the other Essential Apps.

Los Juguetes de Ali

Nov 12, 2025  on Shopify

Es fácil de usar, el diseño de las plantillas es lindo y personalizable y no he sentido ralentización en la velocidad de mi ecommerce.

Tomorrowland Store

Nov 12, 2025  on Shopify

Set up took only a couple of minutes and there are enough options to display different types of product add-ons. Was helped by Matas from Customer Service for some minor tweaks - he was very friendly, helpful and responded very fast!

CARPASUS Online Store

Nov 12, 2025  on Shopify

Nice design and quite options too. The support is very fast and helpful. (best thing about it: it is not a chat bot!) At the moment it is not possible to use several offers with different triggers, which we would have wanted in first place. But we found a workaround this – I would definitely recommend! Really glad we found this App for our Christmass Add-On offers.

SerenViva

Nov 12, 2025  on Shopify

I would like to highlight the outstanding support provided by Samuel. Although he was unable to resolve the issue directly, he demonstrated exceptional dedication by thoroughly explaining the root cause of the problem and presenting multiple alternative solutions. His work was quick, efficient, and of high quality, reflecting a genuine commitment to customer satisfaction. Truly, an excellent level of service!

Moss and Milk Threads

Nov 12, 2025  on Shopify

I had a small issue, but it was resolved super quickly. Sebastian was so friendly and helpful. My issue was resolved within 20 min of sending my help request. Essential upsell is also so easy to use. I’d highly recommended it.

Trail Grid Pro

Nov 10, 2025  on Shopify

Great app and support. I had some problems due to some custom css on my product pages and their support team was super fast to help! I was up and running in 30 minutes!

nalite

Nov 10, 2025  on Shopify

the essential loyalty is absolutely wonderful! they've helped me out whenever i run into an issue & within a blink they've added the features i've been missing. thank you essential for making nalite so magical!

The Source Boss

Nov 09, 2025  on Shopify

Easy set-up, with first, second and 3rd up sale options. I like that you can not only select specific products, but you can also select a specific collection to upsell. So far, so good. Thanks, Essential Upsell.

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