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Customer reviews: Essential Upsell & Cross Sell

Develop by Essential Apps

The Essential Post-Purchase Upsell app helps Shopify store owners boost revenue by offering targeted upsells after checkout. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (718)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about the "Essential Upsell & Cross Sell" app, appreciating its ease of use, effectiveness in boosting sales, and the supportive customer service team. Many have found it simple to set up and integrate with their existing stores, and it has been a valuable tool for increasing average order values through effective upsell and cross-sell strategies.

Key Strengths

  • Easy to use and set up, even for non-tech-savvy users.
  • Effective in increasing sales and average order values.
  • Comprehensive customization options and seamless integration with Shopify.
  • Responsive and helpful customer support, frequently praised for quick resolutions.
  • Cost-effective, many users highlight it being free as a significant advantage.
  • User-friendly interface and intuitive design.

Common Concerns

  • Lacking advanced features like A/B testing and detailed analytics.
  • Some issues with language support and multi-language capabilities.
  • Compatibility concerns with specific Shopify themes or customizations.
  • Occasional glitches with upsell offer display and cart integration.
  • Potential future pricing changes as the app is currently free.

Final Thoughts

The "Essential Upsell & Cross Sell" app is highly regarded by merchants for its simplicity, efficiency, and excellent support. While there are some concerns about missing features and compatibility, the overall reception is positive, making it a recommended choice for Shopify store owners looking to enhance their sales strategies with an easy-to-use and budget-friendly app.

Outback SafeTrack

Jun 09, 2025  on Shopify

I had a minor issue on the app which resulted in me sending off a support query. Around 5 minutes later I got a response and within half an hour the problem was result. The customer service is unreal and the app is great! Absolutely would recommend.

Natural Rascals

Jun 09, 2025  on Shopify

As a new business, I was trying to find an easy UX for my customers and in addition for myself as I build out my website. This ticked those boxes for my current use case

Taza

Jun 09, 2025  on Shopify

Essential Upsell is a solid app that is super straightforward and easy to use. The design is clean, which makes setting up offers quick and painless. It does exactly what the name says, without any fussy extras or unnecessary complexity.

Sunbaked Lizard Jewellery & Gifts

Jun 06, 2025  on Shopify

This app was easy to install, and did exactly what I expected. I was struggling to get the placement where I wanted, so I sent them a message - Jemuel responded almost immediately, confirmed where I wanted it, and sorted it out for me. I was amazed at how quick and helpful the support was!

Maaji Colombia

Jun 04, 2025  on Shopify

Amazing application, works like a champ! You can create multiple offers for multiple products or collections easily!

Adorniq Jewellery

Jun 03, 2025  on Shopify

Amazing app! I use a personalized third-party checkout, and none of the other discount apps worked at checkout—until this one. It syncs directly with my Shopify discounts, making it fully compatible with my checkout. Super easy to use and incredibly effective!

Shi-Zen

Jun 02, 2025  on Shopify

This app has an easy-to-use UI, and even allows me to make offers that automatically update to match the customer's currency (something not possible with Zipify). Very glad I found this

Local Puzzle

Jun 02, 2025  on Shopify

Fantastic apps and even better support. Currently using the free bundle app and loyalty app, they are amazing. I've contacted the support team twice now and each time I received extremely fast responses and support to answer my questions, they also made CSS changes for me to match my theme buttons. Seriously next level support, I look forward to other apps they bring out.

Smart Novčanik

Jun 01, 2025  on Shopify

We’ve been using the app for a while now and it’s been a great addition to our Shopify store. The cross-sell and upsell functionality is smooth, easy to set up, and integrates perfectly with our design. It helps us highlight relevant products in just the right moments of the customer journey. Recently, we ran into a small issue where upsell offers weren’t displaying correctly when selecting product variants. Sebastian from the support team stepped in immediately and resolved the problem with incredible speed and professionalism. He quickly identified that the offers were loading inside the "Related products" section and fixed it right away. What really stood out was Sebastian’s clear communication and proactive approach — not only did he solve the issue, but he also explained what caused it and gave us tips to avoid similar problems in the future. Highly recommend both the app and the support team behind it. Excellent tool, even better service!

Winans Coffee & Chocolate

May 31, 2025  on Shopify

This is exactly the app we were looking for, and our customer service experience has been great. Samuel was incredibly responsive and easy to work with, well exceeding my expectations from a free app. I'd recommend this to anyone looking for a simple, clean solution for upselling on their site.

Be a Book Boss®

May 29, 2025  on Shopify

My path to this app: Honeycomb's funnel approach isn't quite right for our sales philosophy, and its upsell rule (i.e., *replace* item A with item B) is simply too aggressive. I've used Mageworx Upsell, and it's okay but ultimately too limited and lacks elegance. Essential Upsell and Cross Sell hits the sweet spot for me. It's extremely well thought-out, and makes it simple to implement cross-sells and "frequently bought together" upsells, which are most useful for our shop. Graphic design is highly customizable. You can set up all the add-ons you need in a way that supports a customer development journey. And they have a countdown timer app too. Customer service is responsive and helpful.

Tinlid Hat Co

May 29, 2025  on Shopify

app is world class. app team even better. you'd be dumb to pay for anything else when this is currently free!

spazahome.co.uk

May 29, 2025  on Shopify

I have been trying to add a cross sell app and have tried so many dudds - BOGO apps that do not add the item to the cart. This app works beautifully as the pop up is clean and seamlessly intrigrates into my website as if it is part of shopify. It is not gimmicky like the others and it actually works. Very grateful to have found this.

mogbog uk

May 29, 2025  on Shopify

Easy to install and pretty straight forward to set up. Did have a query so used the email function. Super quick response from Jemuel to clear up the issue. Will see how I get on with it.

Fashion Toys

May 28, 2025  on Shopify

I just started using this app and the team support was great!! They helped me a lot placing the widget in my site.

Bruntons Propellers Limited

May 28, 2025  on Shopify

Add product recommendations with ease! Fantastic Application. Support is instant. Highly recommend, Even works with older themed sites.

FRANCESCA CESTARO AREA

May 28, 2025  on Shopify

Easy to set up and super effective! We saw an immediate boost in AOV thanks to smart cross-sell and up-sell suggestions right on the product page. Clean design, great support, and it doesn’t feel pushy to customers.

Miami Teeny Weeny Bikini

May 27, 2025  on Shopify

Set up was quick and easy. Just started with settings the way they were and looks great in store. Later I'll play around with settings in size/ colors etc. Tested it out in store and works and looks really well. Nice to find an app that works. Thanks!

Maaji

May 27, 2025  on Shopify

Super intuitiva, fácil de manejar e implementar. Si estás buscando una app para upsell y bundles que funciona y cumple lo que promete, esta es. Me gustaría poder tener un modulo de Import/Export de csv de productos cuando se va a especificar la oferta (actualmente tienes que elegir manualmente los productos de los bundles, no es problema si tienes un par de productos pero si tienes cientos te toca confiar en las recomendaciones del modulo Frequently bought together)

The Lavender Store

May 24, 2025  on Shopify

I installed the app, watched a how to video and installed my first offer in less than 5 mins. Amazing!

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