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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,491)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Loja O Mundo e Elas

Apr 22, 2024  on Shopify

Estou sempre sendo muito bem atendida pela equipe dser. Muito obrigada pela ajuda, paciência e por resolver meu problema com rapidez. Nota 10 para seu atendimento

Moisturizee

Apr 22, 2024  on Shopify

Great service! Jully did an amazing job for me, they respond right away and are very attentive and helpfull on every issues we may have, thank you so much!

scrubboutique4

Apr 22, 2024  on Shopify

I worked with Rfimp on a mapping issue. Very patient with me and very helpful. I was able to resolve the problem and get my order in.

Ozthentic

Apr 22, 2024  on Shopify

Rfimp was excellent in providing quick and effective customer service on messenger. Every time I've asked for help on messenger it is very quick and effective for Dsers/Aliexpress support even on the free plan. Highly recommend it based on customer service.

November Brown Fashions

Apr 22, 2024  on Shopify

When i first started using this service it put me on the $19 plan so I wanted to cancel my plan because I didnt wnat it charging me that much anymore. I didn't know it had a basic free plan, but the customer service representative "Aimee" helped me choose a free basic plan to continue using the service. Thank you.

Mamãe Merece

Apr 22, 2024  on Shopify

Tive um atendimento exemplar e muito prestaivo com a Aimee. Feliz em ser atendida dessa maneira. Obrigada.

Oceans Optics

Apr 22, 2024  on Shopify

Fantastic service! Ive used the chat a few times to get me out of a pickle. The staff are amazing! Isla helped me the last time and was so proffessional, quick to respond and solved my problem in a flash. Thank you DSERS make sure you give ISLA a bonus!

My Store

Apr 22, 2024  on Shopify

I worked with Isla to sort out my issue with DSers and she was amazing helping me out. I highly recommend DSers support!

Bright Star Merch

Apr 22, 2024  on Shopify

Great Product Supplier... GREAT Customer service by Sherry... she definitely helped with getting my orders processed quickly and efficiently... Super customer care by her!!! a definite 5 STAR customer service rep!!!!

SmartFast - store

Apr 22, 2024  on Shopify

I had the same problem for over 1 month. I contacted Dsers support, with the attendant Lucy. She quickly understood my problem and helped me solve it on the same day, thank you very much!

Organica

Apr 22, 2024  on Shopify

I had created test order as I am working with Shopify and Dsers for the first time. The test order went well but I was surprised to find that the order was awaiting processing on the Dsers site. I IM'd customer assistance and the person who helped me was quick and provided a solution as well as explained to me how this is supposed to work. I appreciate the quick response in addressing my issue.

Giro das Compras

Apr 22, 2024  on Shopify

Atendimento incrivel, namoral, fui atendido pela Blanca e ela me atendeu super bem, respondeu de maneira rápida e prática e me ajudou com meu problema, eu ja daria 5 estrelas antes por gostar da plataforma, agora eu daria até mais estrelas

Perfect Posture Emporium

Apr 22, 2024  on Shopify

The customer service was incredibly helpful and responsive. They addressed my concerns promptly and provided clear solutions. Overall, a fantastic experience

Hotspringsa

Apr 22, 2024  on Shopify

Blanca provided exceptional support when I faced pricing and exchange rate issues with my store. Despite my confusion, she patiently guided me through the process, ensuring that I understood every step. Her professionalism and dedication to customer satisfaction are commendable, making her an invaluable asset to the team. Highly recommend her for any assistance needed!

ALYSANO

Apr 22, 2024  on Shopify

Thanks to their expertise and dedication, my shopping experience with Blanka was smooth and hassle-free. I truly appreciate the outstanding service I received and would highly recommend this platform to anyone looking for a seamless online shopping experience. Keep up the fantastic work, Blanka

Trendy Cove

Apr 22, 2024  on Shopify

Blanca was amazing, she was so helpful and answered all my questions and fixed my problems. I wish I can always come to her for help! Thank you guys for kick starting my journey.

Smart Shoelaces

Apr 22, 2024  on Shopify

I had a problem with my order and contacted support and was connected to Chrissy who helped me answer all my questions. I highly recommend this app!

RyPets

Apr 22, 2024  on Shopify

O aplicativo é muito completo e intuitivo. Parabéns a equipe de atendimento, sobretudo a profissional Chrissy que me ajudou bastante a solucionar o meu problema. Simpática, atenciosa e detalhista. Obrigada!

LAS GEMS

Apr 22, 2024  on Shopify

Excellent customer service from Adele. She help me to solve everything. Thank you and keep up your great work!

ShopLift

Apr 22, 2024  on Shopify

Ralla has been very helpful in solving my problem with mapping our orders. So impressed how fast and knowledgeable she is!

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