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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Apr 10, 2024  on Shopify

Emma spent an hour to help me with pricing adjustment and a lot of different things , she is so great , best customer service ever , thank you so much

Sofia Lynn Rose

Apr 10, 2024  on Shopify

Tiffany was extremely helpful in the messenger app. She fixed an issue when I was trying to place an order. She told me to choose a different option and it would still link it to my shopify store. Everything worked out and she was extremely helpful and polite! She allowed me to complete my order for my client within a few minutes. Thank you!! DSERS- Cortney from Sofia Lynn Rose

McCullough Motorcycles

Apr 10, 2024  on Shopify

I had a quick question about the fulfilment and tracking and got an answer within 2 minutes from Isla. The platform can be a little overwhelming sometimes but their support team is A+ and so quick to help

Bougie Mamasita

Apr 10, 2024  on Shopify

Jully was sent by an Angel! I got so much clarification. I was helped so well and I couldn't have been more happier, with the service I was provided!

PicPendant™

Apr 10, 2024  on Shopify

I would say I recommend using DSers as the platform is pretty easy to use and the support staff are excellent. I had Isla help mw with an issue and she was able to help me quickly and efficiently, the response time was also very quick.

Vanshi

Apr 10, 2024  on Shopify

I have never had such great customer service in my entire life. Quick and clear. I would suggest all of you to invent a problem so that you can have the same experience as I did. She was very patient, polite, and friendly.

Gabyshop509 Store

Apr 10, 2024  on Shopify

J’avais un soucis avec le mis à jour l’équipe m’a aidé dans quelque vous être vraiment Génial et disponible merci c’est un honneur de travailler avec des gens comme vous

House Heroes

Apr 10, 2024  on Shopify

Great app that makes fulfilment really simple. Lucy on support was great too. Gave me lots of useful info to fix my address issue that wasn't just for Dsers but also TikTok and shopify

Jodiro

Apr 10, 2024  on Shopify

Cynthia is the best, top notch customer service. She was very polite, fast and tried all the alternatives to help me. She made my day better Gracias!

IM PERKY Boutique

Apr 10, 2024  on Shopify

I would recommend to others. The young lady Chrissy really helped me out with my order. I appreciate the assistance.

SNAP2BUY

Apr 09, 2024  on Shopify

I had a problem with my account and the link with the supplier, Marry from the costumer service was very helpful and solved my problem.

CratenClick

Apr 09, 2024  on Shopify

Emma with DSers was super helpful in resolving a problem I was having. I had accidentally linked two accounts to my DSers account. She was able to walk me through the process and get everything cleaned up. Thank you!

Slow hour

Apr 09, 2024  on Shopify

I had hard time to log in with the ID associated with my shopify store. But the help centre representative kindly walked me through with patience. Thanks!

MAZUR-STORE

Apr 09, 2024  on Shopify

atendente Irene top de mais resolveu meu problema em menus que 2 minutos parabes!!!!!!!!!!!!!!! obrigado Irene!!!!!!!!!

Veludo Suave

Apr 09, 2024  on Shopify

Muito bom aplicativo, o processamento é bem simples e tem muitas integrações com aplicativos diversos! O atendimento também é Ótimo e muito rápido! Obrigado Dsers e também obrigado Rita, ótima atendente, muito rápida e atenciosa!

Mellinton Store

Apr 09, 2024  on Shopify

Thank you so much Wendy for your help! The man helped me solve my situation! If only there were more people like this) Thanks to the team who made this application! 10 stars out of 5

Jane's Island

Apr 09, 2024  on Shopify

If I could give Isak "6-Stars" I would. He not only was able to resolve my problem... but even was able to provide some advise to avoid any future issues I might have. Really appreciate Isak, and the Dsers family. With respect, David - Another Satisfied Customer!

Amaia's Wears

Apr 09, 2024  on Shopify

Today I encounter an issue with one supplier that was causing me a little stress so i start a chat with Sandy on support team and wow with the results, a huge help solving the issue plus i learn more stuff on the way thanks to Sandy really recommend this person on support team. Thank you really.

ndyskitchen

Apr 09, 2024  on Shopify

Villanelle a été très efficace et réactive, et m'a bien renseigner concernant mes interrogations ce qui m'a permis de vite avancer. Merci pour tes explications Villanelle

Green Stone

Apr 09, 2024  on Shopify

DSers is one of the best dropshipping service you can get out there in the market. Great customer service! Just contacted them via mail and got my issue resolved just within a few hours. Thanks to Holly (The one who reached out to me from their team).

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