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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Kool-4-Skool

Apr 11, 2024  on Shopify

WOW!! I have to say that the responsiveness to even minor is is AAA rating. They stay with you until they are sure that your issues have been effectively resolved. AWSOME!!!

Stellarstead

Apr 11, 2024  on Shopify

I was having a technical issue with custom tracking. Marry was very helpful and found a solution right away. Her expertise regarding the special formatting/ addition of characters to a URL was very useful. The DSers team has live customer service that is available at the tap of a button (Messenger) - they are happy to assist at any time, even during during peak traffic. Thanks.

Bazar Soares

Apr 11, 2024  on Shopify

Senhorita Lennon me atendeu com muita competência e paciência permitindo que eu alcançasse meu objetivo que era mapear o produto e realizar o pagamento, assim posso aprovar sua dedicação ao trabalho e respeito aos clientes com maestria no trato e gentileza nos diálogos.

JOUONS&CO.

Apr 11, 2024  on Shopify

I was looking for a little icon to help me continue my mapping and could'nt find it. Olivia gave me a very fast and efficient help, I appreciate it so much! Thank you!

Shelamare Jewelry

Apr 11, 2024  on Shopify

So far, so good. Seems to work really well! I had some problems with imports in not being able to move my imports to my products and contacted Dser through messenger. Lennon was very patient with my befuddlement and fixed it pronto! Thank you, Lennon!

Elite Treasure Hub

Apr 11, 2024  on Shopify

I love the Dsers app. It simplifies things greatly for me. I could not run my high volume store with it! It is the best app.

Home Crafty Castle

Apr 11, 2024  on Shopify

Chrissy was amazing!! if I could I would give 10 stars! over the top helpful i'm new to this whole drop shipping and, Chrissy was patient with me and walked me though it all. Even after seeing that I had messed up on my account. Thank you so much Chrissy!

Viviana Vittori

Apr 11, 2024  on Shopify

DSers has been a game-changer for my e-commerce business! Its intuitive interface, seamless integration with my online store, and efficient order processing have streamlined my workflow immensely. With DSers, I can easily manage multiple suppliers, track shipments, and fulfill orders with just a few clicks. The automated features save me valuable time and ensure accuracy in every transaction. I highly recommend DSers to any online retailer looking to simplify their operations and boost productivity!

kuulgifts

Apr 11, 2024  on Shopify

I was very impressed with Chrissy's second to none support! Her politeness combined with superbly fast responses and support stand out. By far the best support of all! Thank you Chrissy for all your help! :)

Alto Nova

Apr 11, 2024  on Shopify

I had trouble figuring out how to show my product on my online store. Thanks to Adele from costumer service that took the time to make sure that I had help. DSers costumer service is excellent.

Swift Foot

Apr 11, 2024  on Shopify

Thanks to Chrissy's patience i resolved my problem very quickly. I have always been content with Dsers costumer service.

Haute Housewife & Hostess

Apr 11, 2024  on Shopify

So I was completely lost with processing orders and apps being synced and with a simple and quick online chat session it was all corrected, synced, and thoroughly explained. So incredibly helpful!!!! I hate auto chat bots which is what expected and that wasn't the case at all. I wish I knew who helped me so I could send a thank you gift!

NebulaSpectra

Apr 11, 2024  on Shopify

i encountered with Chrissy. Very helpful, took me with her steps as she helps me AND even teaches me about taxes since i dont know much about them. 10/10

Intimate Tickle

Apr 11, 2024  on Shopify

Adele helped me process my first order :) Very professional and shows much patience. I recommend Dsers for anybody wanting to dropship. Thanks again Adele, you were part of my first sale!!

Bricolage-rapide

Apr 11, 2024  on Shopify

Cette application est multifonctionnelle et permets de coordonner des éléments nécessaires à son bon fonctionnement. La personne qui a répondue à mes questions a été patientes avec moi, son prénom est Chrissy. Bravo! André

Splendas

Apr 11, 2024  on Shopify

Thank you for the excellent service. You resolved my query quickly and efficiently. I'm grateful for your help, Tiffany.

JUNGLE PET'S EMPORIUM

Apr 11, 2024  on Shopify

TIFFANY e stata molto gentile e disponibile , mi ha aiutato con il mio problema , spero se capita che mi servira qualche aiuto ci sia di nuovo lei , grazie ancora

GOLDENLUME™

Apr 10, 2024  on Shopify

Sono molto soddisfatto del servizio offerto da ADELE di DSERS, è stata molto gentile e competente ed ha risolto il mio problema molto velocemente.

FINECYCLIST

Apr 10, 2024  on Shopify

I have had the pleasure of seeing advice via the Dsers app and Marry answered my queries. She was very helpful and reassuring and offered appropriate advice / guidance on solving an issue. Please continue with your good work, offering support for small business like mine at times of need is very important for us and good customer service goes extra mile!

Central Sahara

Apr 10, 2024  on Shopify

Sylvia, a melhor atendente de todas, resolveu meus problemas todos Por favor promovam essa pessoa incrivel e educada

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