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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,491)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mike's Chic Closet

Apr 18, 2024  on Shopify

El soporte increible, por correo se tardan menos de una hora no es mucho, pero si sugieres que se haga el soporte por mensaje, te lo aceptan sin problema y ahi te contestan de corrido

eTrixie

Apr 18, 2024  on Shopify

I just made my very first sale on Shopify and fulfilled it through DSERS. I had a few doubts and wasn't sure how to get answers. Tried the Chat Support on DSERS and I got Raphael. He immediately synced my order from Ali Express and gave me lots of info and tips with well marked screenshots. Seriously helped me. This is awesome and I think I should start sourcing all my products from DSERS. This level of service is mind blowing. Thank you very much Raphael for being so patient with me and helping me out with the smallest details and info.

COMETA STORE

Apr 18, 2024  on Shopify

Boa noite, Hoje fui atendido pelo o suporte de uma atendente espetacular, usei e abusei do SABER dessa pessoa. Seria tão gostoso se todos das infinitas empresas do mundo tivesse a paciência da TIFFANY. Cansei nos comandos passado por essa atendente, e sei que pra ela foi um atendimento normal. Parabens jovem, precissamos de um atendimento mais humanista. Amei,.... E no final ela ainda perguntou se estava precisando mas de algo, rsrsrs Deus te abençoe jovem. Deixo meu abraço para ela e toda a equipe dessa tão conseituada empresa.

Velvella

Apr 18, 2024  on Shopify

I was having issues fulfilling an order for the past 9 hours. Luckily I had Sally with the DSers support team to help guide me through my issue. Not only did she respond fast, but she helped me solve my problem within minutes. She gets a 5 star rating from me!

Explish

Apr 18, 2024  on Shopify

I had a problem, So I contacted Dser's I spoke with Emma she was very helpful and patient with me I surely enjoyed my experience with Dser,s support

My Store

Apr 18, 2024  on Shopify

emma was very helpful, fantacist support agent thanks for your help

mikebely

Apr 18, 2024  on Shopify

¡Gracias por confiar en vosotros para acompañar el crecimiento y aprendizaje de mi tienda ,en especial lsla que me ayudo muchissimo estoy muy contenta con su trabajo.

Andy's Boutique

Apr 18, 2024  on Shopify

Isla was super helpful in guiding me on how to place a shipment order for the first time. Walked through everything step by step and was really kind and patient.

On my game

Apr 18, 2024  on Shopify

Aimee was very helpfull with every thing i needed 5 star service and went above and beyond to help me

Nerd Gasm

Apr 18, 2024  on Shopify

Had some questions on my orders. Had contact with Alice, she helped me very quickly and nicely even had some recomandations for me. verry happpy !

Fit Liberty

Apr 18, 2024  on Shopify

Fantastic Experience! I recently had the pleasure of being supported by Isla, and I must say she exceeded all my expectations. From the moment I expressed my problem, I was impressed by her efficiency. Isla was incredibly friendly and knowledgeable, making me feel welcomed and valued customer. The service itself was outstanding and delivered exceptional results. Keep up the great work! Thank you!

Le dispensaire animalerier de Lola

Apr 18, 2024  on Shopify

La personne de ce jour et super sur Dsers je suis super contente toujours il sont disponibles a m'aider même pour la traduction merci Dsers sans vous ma boutique serait foutue ❤️❤️❤️❤️❤️❤️❤️❤️❤️

The Shopper Studio

Apr 18, 2024  on Shopify

Neva did a great job helping to set up the DSers extension for me to easily import products from AliExpress

nakome

Apr 18, 2024  on Shopify

Le service client est parfait ! Alice a su me débloquer et m'indiquer la voie à suivre avec précision et sympathie ! Merci Alice et merci Dsers

nevsher lior boutique

Apr 18, 2024  on Shopify

Olivia with the DSERs team was Great! Fast, Fabulous Screen Shots, and very helpful! My experience thus far with all my interactions (and there have been several) have been Fabulous - while the outcome may not have been what I would have wished for on the supplier end - the DSERs (especially Olivia) have been great to work with.

Toyster

Apr 17, 2024  on Shopify

Received great support from Marry. Very patient and helpful in guiding me through my problems. Definitely knows his stuffs! Thank you!

Wishes Wave

Apr 17, 2024  on Shopify

Really proactive and professional. Being a new dropshipper isn't easy and can be quite challenging at times. But Olivia helped me with my questions, and I could see where I was missing something. Thank you so much for your support, and keep up the good work

Seduction Aisle

Apr 17, 2024  on Shopify

The customer service, especially Neva, was most patient and understanding. She aided me so quickly that I would recommend her a million times over. I am sure I will continue to use the service as it is quite efficient.

Shroc store

Apr 17, 2024  on Shopify

excellent help from Chrissy she made it so much easy for me to move forward with my struggles on the app.she was patient and very polite i cant praise her enough,

Kicks Shoelaces

Apr 17, 2024  on Shopify

I encountered some connectivity issues with my products, but working with DSers was an absolute breeze. They were quick and incredibly attentive to every detail.

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