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Customer reviews: DSers: Dropship+AliExpress+AI

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,274)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tekbuzz

Apr 20, 2024  on Shopify

Im a new user of DSers and had a question. Was helped very fast by Raphael. Can not comment on the rest of the service just yet, but the customer service & response was very fast and clear!

Bebê Einstein

Apr 20, 2024  on Shopify

A atendente Wendy foi excelente, não espera ter um atendimento tão rápido e atencioso, pude tirar todas as minhas dúvidas. The attendant Wendy was excellent, I didn't expect such quick and attentive service, I was able to answer all my questions.

Epicstore

Apr 20, 2024  on Shopify

I recently encountered some difficulties with one of my orders. Fortunately, I had the chance to chat with Jesse from the Dsers team through the app. His help was nothing short of spectacular. Jesse solved in a few minutes a problem that I had been struggling with for days. His patience, understanding, and friendliness greatly helped to ease my concerns. I am extremely grateful for his quick and efficient assistance, which now allows me to continue developing my business with confidence. A huge thank you to Jesse and the Dsers team for their exceptional support!"

APOWERQUEEN

Apr 20, 2024  on Shopify

First time I needed the D-Sers support, and I was surprised how efficient it is. All the contact was made through emails with very quick responses. Jesse the customer support attendant always answered quickly and helped me in a couple minutes to solve an issue I was facing. Outstanding communication and highly effective. Many thanks.

The Monaco Republic

Apr 20, 2024  on Shopify

The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!

A Thought ADDay Eclectic Shoppe

Apr 20, 2024  on Shopify

DSERs is a great app partner with Shopify. I was having a problem with maximum variants and Blanca quickly and clearly explained the issue to me and provided all possible solutions even though the problem originated with Shopify. She was also patient while I found out more information for her and when my computer froze up. Totally polite and professional service. I have tried 2 other store import apps and DSERs is by far the best I have used so far. THe 24/7 chat help service is a great feature. Brian "A Thought ADDay LLC Brand Stores"

SENSI

Apr 20, 2024  on Shopify

I had the benefit of Sherry's fantastic assistance. Her skills and knowledge were reassuring and helped successfully resolve my issue. Really grateful for Sherry's assistance.

PEAR FINE JEWELRYS

Apr 20, 2024  on Shopify

I really need to give a big shoutout to OLIVIA for amazing help. Seriously, it's rare to find a team that's so ready to help out whenever you need it.

Artly Canvas

Apr 19, 2024  on Shopify

I recently had an excellent experience with Dser's customer support team. They were incredibly helpful and efficient in assisting me with my request to automate product orders. The guidance they provided was clear and practical, enabling me to streamline my operations effectively. Highly recommend their service for anyone looking for robust support and reliable solutions!

mnvariedades

Apr 19, 2024  on Shopify

Aimee me ajudou bastante a resolveu meu problema, como os demais sempre ajudam de forma eficiente, Obrigado.

novaris-amsterdam

Apr 19, 2024  on Shopify

Aimee was very helpfull! I was amazed by her response time which was lightning fast haha. Just amazing! She was also very patient with me as i was a bit slow but luckily she was there for me to guide me through the whole proces. Best wishes :)

My Store

Apr 19, 2024  on Shopify

Hi Isla I am very satisfied with your patience I'm finish and complete my process thank you so much and good job. God bless you goog

Royal Drop Shop

Apr 19, 2024  on Shopify

I just started running my business as beginner, I have to learn a lot and Isla helped me a lot with this, she gave me quality advice in the process of completing my first orders, I was satisfied

LP STORE

Apr 19, 2024  on Shopify

I was attended to by Aimee, she was really helpfull and also the velocity of the Dsers support was really fast, thanks!

ez-ship.de

Apr 19, 2024  on Shopify

I'm a relatively new dropshipping online business owner and was having trouble with fulfilling one of my orders. But then I talked to Rfimp, a representative from dsers via Facebook messenger and he was very helpful. He helped resolved an issue in a matter of minutes that took me days to work on. He was very patient, understanding and friendly. I'm so glad he was able to help me.

Zelogic

Apr 19, 2024  on Shopify

Olivia has been extremely helpful. I received support in a few minutes; she guided me through the process and made sure I clicked what I had to click. Highly recommended!

NÚNU Store

Apr 19, 2024  on Shopify

Myra from DSers support team - best of the best, really help me with my first steps in DSers order placing.

Inovazone

Apr 19, 2024  on Shopify

OMG, Olívia saved my life today. I was trying tô add my First product on my online store, spent hours trying, after had tried many time help Olívia answered my messages and solved my problem in a metter of a minute. But not only she knows her job, she is an angel. I AM having some problema with my computer and she Said she would helpe spending me the link whats in my opinião IS beyond her job. Very helpful we Need more people like her

Sunrise-bz

Apr 19, 2024  on Shopify

Myra is very helpful and provided me with very precise instructions, she deserves a 5 stars with no doubt

Cloud29.eu

Apr 19, 2024  on Shopify

I had a problem related to the settings in the ADVANCED section, but not knowing how to set it, I turned to the DSers consultants. Here I discovered Jesse who immediately helped me. Now my product setting operations in Dsers go much faster. I recommend that you seek the help of DSers specialized consultants. Thank you Jasse

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