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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,687)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Amaia's Wears

Apr 09, 2024  on Shopify

Today I encounter an issue with one supplier that was causing me a little stress so i start a chat with Sandy on support team and wow with the results, a huge help solving the issue plus i learn more stuff on the way thanks to Sandy really recommend this person on support team. Thank you really.

ndyskitchen

Apr 09, 2024  on Shopify

Villanelle a été très efficace et réactive, et m'a bien renseigner concernant mes interrogations ce qui m'a permis de vite avancer. Merci pour tes explications Villanelle

Green Stone

Apr 09, 2024  on Shopify

DSers is one of the best dropshipping service you can get out there in the market. Great customer service! Just contacted them via mail and got my issue resolved just within a few hours. Thanks to Holly (The one who reached out to me from their team).

Best Cool Deals™

Apr 09, 2024  on Shopify

I highly recommend DSers‑AliExpress Dropshipping. They offer a great variety of products for my store along with high quality product images and descriptions that push easily to my store. I recently needed some extra help and my support representative, Krystal, was very quick, efficient and even offered more tips that were very helpful.

Creozon

Apr 09, 2024  on Shopify

Good service desk. Fast and good answer, it was a pleasure to work with Jenny, she solved my problem immediately, good reactivity and very polite. Thank you !

Shop Sultry

Apr 08, 2024  on Shopify

Jenny was extremely helpful in the messenger app. She fixed a mapping issue on a product that was out of stock and allowed me to complete my order for my client within minutes. I am overjoyed. THank you!! DSERS- Hayley From Shop Sultry

Kiddie Fashionistas

Apr 08, 2024  on Shopify

Chrissy was very helpful to all my issues. Had created ticket for me for my first issue and helped me again on my next issue. Very professional, with a very fast reply.

Gravel

Apr 08, 2024  on Shopify

While we are still in process of solving the problem, Chrissy is very friendly and responsive. Hopefully, we will resolve the issue soon, working together.

VersaChic

Apr 08, 2024  on Shopify

Adele was exceptional in providing assistance with my service queries. Detailed responses were given to every question, making the process clear and manageable. The professionalism and depth of knowledge displayed were remarkable, ensuring a smooth and efficient experience, specially for someone that just started with dropshipping like me. Highly recommended for anyone in need of comprehensive and skilled support !

Xnest

Apr 08, 2024  on Shopify

Vivian was very helpful while I was trying to sort some issues while placing order. Thank you Vivian. Highly recommend.

Get Set Coffee

Apr 08, 2024  on Shopify

DSers app works really well and can be used with a lot of functionality for free. Customer service and live chat is good with helpful support staff who can actually resolve issues such as Lennon who was top notch.

Sennas Express

Apr 08, 2024  on Shopify

Atendeu minhas expectativas, o melhor suporte com que já tive contato. A atendente "Olivia" resolveu meus problemas em alguns minutos. Muito satisfeito.

Central Do Lar

Apr 08, 2024  on Shopify

Atendimento super rápido quando precisei de suporte e me ajudaram em instantes, corrigindo o problema que tive em minha plataforma/loja.

Tech Compra Fácil

Apr 08, 2024  on Shopify

I would like to record my gratitude and satisfaction for Vivian's excellent service, with great education and professionalism.

Black Diamond Concerns Inc

Apr 08, 2024  on Shopify

Good app. I've had good interactions with the reps when needing help with information and how to navigate their app. Isak helped me today, and he was great. Not only did he answer my questions, but he also ensured I had screenshots to navigate into the right areas to fix my issues. Thank you!

Lumieo©

Apr 08, 2024  on Shopify

I love this app and aspecially the support. I had a problem which f me up the whole day and I couldn't solve it by myself. One short and simple message to a support member called Wendy was enough. She solved it just in a few sec and was so friendly I couldnt believe. She answered all my questions and was very politely. 10 stars support.

oviraa

Apr 08, 2024  on Shopify

J'ai contacté le service client pour avoir de l'aide et je suis tombé sur Raphaël qui a été incroyable, moi qui pensait que j'allais mettre 1 journée à trouver une solution à mon problème Raphaël a régler mon problème en 2 minutes ! Encore merci vous êtes géniale !

Mini Zoo

Apr 08, 2024  on Shopify

Wendy was a lot of help to me and saved a lot of time for me, all my questions were answered and instruction was very easy to understand. Thank you Wendy!

Happy Radios

Apr 08, 2024  on Shopify

Sandy was great. Fast and practical answers. Understood what I was asking and gave me the answers quick. Thank you!

Varne

Apr 08, 2024  on Shopify

My experience with Dsers Aliexpress Dropshipping Partner, especially regarding the help received from Raphael, is decidedly positive. My experience shows that by contacting the Dsers team on Messenger, one can expect quick and professional assistance. In my case, Raphael proved to be invaluable support by offering an effective solution to the problem I was facing. Thanks to his help with product mapping, not only was I able to resolve the encountered issue, but I also significantly reduced the project work time by two days.

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