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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,687)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Teddy World

Apr 13, 2024  on Shopify

Isla, was of great help! was super fast and understanding in my concerns, would love if i got costumer service like this everywhere

BANGALÔ - VENDAS ON-LINE

Apr 13, 2024  on Shopify

Estou satisfeito com o atendimento que tive. A atendente Aimee foi bastante prestativa e me esclareceu as dúvidas (I'm satisfied with attendment what I had. The attendant Aimee was prestative a lot and took my doubts).

Multiversa Store

Apr 13, 2024  on Shopify

Até o momento eu afirmo que está excepcional o serviço prestado pelo aplicativo e também com relação à assistência que com muita paciência e esclarecimento, me ajudou rápida e prontamente em um problema que estava enfrentando. Excelente trabalho! Muito obrigado!

Direct22uu

Apr 13, 2024  on Shopify

Myra was extremely helpful and VERY informative with any questions that i had. She answered very in depth thru messenger and was a pleasure to pick her brain.

EVENSKIN®

Apr 13, 2024  on Shopify

DSERS IS AN AMAZING APP BUT ALSO BECAUSE OF ITS WONDERFUL CUSTOMER SERVICE OPERATORS LIKE ALICE. SHE'S SMART, QUICK AND FOCUSED. I'VE NEVER EXPERIENCED A SERVICE LIKE THIS IN MY LIFE. TOP, TOP, TOP... I HAVE NO OTHER WORDS!!!

Shadenhome

Apr 13, 2024  on Shopify

Service client au top ! Isla a répondu à ma demande sur Messenger en quelques secondes !! Hyper efficace, ce qui est rare de nos jours... Les explications étaient très claires, rien à dire. Je recommande !! Merci Isla :)

Aurelian Artisans

Apr 13, 2024  on Shopify

Consistently prompt and proficient assistance from their dedicated team whenever I encountered any obstacles.

Alzaeem

Apr 13, 2024  on Shopify

Olivia from Dsers provided exceptional assistance. Professional, prompt, and genuinely caring, she swiftly resolved my issue while keeping me informed. Her dedication to customer satisfaction is amazing. Thank you for the outstanding service!

Nehushtan

Apr 13, 2024  on Shopify

Stellar Support at DSers! Impressed with DSers's customer service! Received a quick response and Raphael was incredibly helpful. They listened attentively, offered a solution, and even went the extra mile. Issue resolved quickly! Highly recommend!

Isso Faz Bem Shope

Apr 13, 2024  on Shopify

Gostaria de parabenizar a Dsers pelo excelente serviço que presta como suporte. Impressionante. Colaboradores super engajados, comprometidos, proativos, rápidos, atenciosos, agem como se fossem amigos dos parceiros. Sei que estamos pagando pelo serviço, mas vocês vão além. Hoje minha experiência foi com o ISAK. Fantástico. Parecia que a loja era dele...sentimento de dono ao extremo. Espero que Deus me abençoe e eu prospere nesse projeto da minha loja e se isso acontecer, gostaria de visitar a Dsers, tamanho o ecantamento que causaram nestes primeiros contatos. Que Deus possa abençar cada dia mais o (s) dono (s) da companhia e seus funcionários. Abraços. Célio Oliveira

Nova Goods Co

Apr 13, 2024  on Shopify

Sandy was outstanding if This customer service was the best I have ever received in my life and I also work in the customer service field and it gets draining and annoying, but Sandy was very patient with me and guided me through the entire process. This was hands down the best service I have received for any customer service rep 10 stars for you Sandy you're the best <3

ZephCoffee

Apr 12, 2024  on Shopify

I sent a message and got an immediate response from Sandy, I did not even have time to click away from my tab because I thought it would take some time before I got a response. Anyways, I had a pressing concern about how payments were processed as this is my first experience with dropshipping and all the logistics overwhelmed me but Sandy answered all my questions in detail. Incredible response team and got great help. Customer service is top notch.

Tudo Shop

Apr 12, 2024  on Shopify

Sylvia attended to me very well and quickly asked for all the requirements to resolve my problem, she was super kind and agile, she managed to help me correct a wrong configuration that was hiding my orders. Thank you very much and excellent service!

Bling Paris

Apr 12, 2024  on Shopify

Many thanks to Irene for helping me solve my problem, very professional, polite and quick to reply, thanks again! Dsers assistance is absolutely perfect!

Dort Shop

Apr 12, 2024  on Shopify

Ao entrar em contato com o suporte fui atendido pela Irene, a qual se mostrou muito atenciosa e dedicada a solucionar meu problema. O qual rapidamente foi solucionado sem complicações, com uma ótima experiência na plataforma. Obrigado DSers, e obrigado Irene!

GeMos.

Apr 12, 2024  on Shopify

Many thanks to Aimee in customer service for the incredibly fast and smooth assistance I received. Honestly, it took barely 10 minutes for my issue to be resolved. THANK YOU!

Decapay

Apr 12, 2024  on Shopify

Gostaria de expressar minha sincera gratidão pela incrível assistência que recebi no suporte ao cliente e ajuda feita pela Isla durante o processo de compra e envio do meu produto. A Isla foi extremamente prestativa e eficiente em responder às minhas perguntas e resolver quaisquer problemas que surgiram. A atenção aos detalhes e a prontidão em ajudar foram notáveis e contribuíram significativamente para uma experiência de compra suave e satisfatória.

Apse Shoes e accessories

Apr 12, 2024  on Shopify

Bom dia estava com problema no meu pedido, e a Marry me ajudou muito bem super atenciosa e prestativa . só tenho a agradecer

Prime Outlet

Apr 12, 2024  on Shopify

App EXCELENTE e o suporte é ótimo, com adendo a atendente Alice que é muito capacitada e RÁPIDA. Recomendo 100%

La Boutique du Crochet

Apr 12, 2024  on Shopify

For now everything of Dsers does what I'm ask for. Even when I needed assistance, they are fast and effective. Very good Support team!

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