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Helpdesk + Live chat DeskXpand logo

Helpdesk + Live chat DeskXpand

Develop by Shopify

$19-$99

/ Month
14 Days Free Trial

Helpdesk, Live Chat & WhatsApp: All-in-one support.

Customizable templates
Multi-channel support
Automation features
Shared inbox
Order details access
Canned responses
Live chat embedded
Query automation

About Helpdesk + Live chat DeskXpand

Launched Jun 01, 2023

Categories

Built by Shopify

Address

15321 S Dixie Hwy #304, Palmetto Bay, FL, 33157, US

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Description

DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.

DeskXpand streamlines your customer support across multiple channels, consolidating email, chat, forms, Facebook, WhatsApp, and Instagram inquiries into a single platform. Empower your support team with easy access to one-click order details, relevant FAQs, and canned responses for efficient and effective responses. Boost your agent productivity with automation features like ticket creation and turn happy customers into repeat business with our robust Shopify helpdesk.

DeskXpand streamlines your customer support across multiple channels, consolidating email, chat, forms, Facebook, WhatsApp, and Instagram inquiries into a single platform. Empower your support team with easy access to one-click order details, relevant FAQs, and canned responses for efficient and effective responses. Boost your agent productivity with automation features like ticket creation and turn happy customers into repeat business with our robust Shopify helpdesk. more
  • Solve customer queries faster with relevant customer information
  • Embed Live chat to your Shopify store in seconds
  • Shared Inbox: Centralize customer queries across channels for your teams
  • Automate customer queries to specialized groups, split and answer quickly
  • Optimize your responses with customizable reply templates (canned responses).

Pros

  • Consolidates multiple customer support channels (email, chat, forms, Facebook, WhatsApp, Instagram) into a single platform
  • Empowers support teams with one-click access to order details, relevant FAQs, and canned responses
  • Boosts agent productivity with automation features like ticket creation
  • Integrates robustly with Shopify for streamlined support
  • Allows embedding Live Chat into Shopify stores easily
  • Centralizes customer queries into a shared inbox for better team collaboration
  • Automates query routing to specialized groups for quicker resolution
  • Provides customizable reply templates (canned responses) for consistent and efficient communication

Cons

  • Integration with additional platforms may require technical expertise
  • Initial setup could be time-consuming for some users
  • Potential learning curve for teams unfamiliar with the platform
  • Customization options may be limited based on subscription tiers

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