Helpdesk + Live chat DeskXpand

Develop by Shopify

$19-$99

/ Month

14 Days Free Trial

Helpdesk, Live Chat & WhatsApp: All-in-one support.

Customizable templates

Multi-channel support

Automation features

Shared inbox

Order details access

Canned responses

Live chat embedded

Query automation

About Helpdesk + Live chat DeskXpand

Launched Jun 01, 2023

Built by Shopify

Address

35 Bales Ave., Toronto, ON, M2N 7L7, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.

DeskXpand streamlines your customer support across multiple channels, consolidating email, chat, forms, Facebook, WhatsApp, and Instagram inquiries into a single platform. Empower your support team with easy access to one-click order details, relevant FAQs, and canned responses for efficient and effective responses. Boost your agent productivity with automation features like ticket creation and turn happy customers into repeat business with our robust Shopify helpdesk.

Solve customer queries faster with relevant customer information
Embed Live chat to your Shopify store in seconds
Shared Inbox: Centralize customer queries across channels for your teams
Automate customer queries to specialized groups, split and answer quickly
Optimize your responses with customizable reply templates (canned responses).

Pros

Consolidates multiple customer support channels (email, chat, forms, Facebook, WhatsApp, Instagram) into a single platform
Empowers support teams with one-click access to order details, relevant FAQs, and canned responses
Boosts agent productivity with automation features like ticket creation
Integrates robustly with Shopify for streamlined support
Allows embedding Live Chat into Shopify stores easily
Centralizes customer queries into a shared inbox for better team collaboration
Automates query routing to specialized groups for quicker resolution
Provides customizable reply templates (canned responses) for consistent and efficient communication