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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Choced

Aug 12, 2024  on Shopify

Great for all the reporting needs I have with our various stores. Can easily generate new, customize and consolidate things to suit. Support staff are helpful and quick to respond - highly recommended app.

PAP MD

Jul 29, 2024  on Shopify

Great service with help in building reports. Love how I can just email them with all the specifics needed for a report and they have it up within 24 hours.

Robinsons of Bawtry

Jul 29, 2024  on Shopify

I messaged Better Reports on Sunday afternoon to see if there was a report available that I needed. They came back to me on Monday morning with a custom report for me to try and it was perfect. Thanks Better Reports you definitely deserve 5*

pro.apo.com

Jul 28, 2024  on Shopify

Ingenious app with maximum flexibility and excellent support (best customer service I have ever experienced in terms of speed and quality.

Kirks Folly

Jul 22, 2024  on Shopify

Fantastic and intuitive product on its own, with even better service and attention to helping you understand your problems, provide a solution but equally educate you on helping yourself in the future.

TRM Clothing

Jul 22, 2024  on Shopify

Claudia at Better Reports understood my request and was super prompt producing the custom report I needed. Customer service fantastic! This report has saved me hours!. Thoroughly recommend Better Reports!

Diamond Painter Deutschland

Jul 19, 2024  on Shopify

I would highly recommend this app. It can do and show much more than Shopify itself can do. And the Customer service is amazing.

BossaNossaCasa

Jul 06, 2024  on Shopify

amazing app, with really good and granular data about shopify store, and excellent support from BR team.

Reading Half Marathon

Jul 05, 2024  on Shopify

Just had some excellent support on this app and wanted to leave this review to reflect that. Thanks Kritesh

Our Favorite Things

Jul 02, 2024  on Shopify

Better reports is the most cohesive app I've found for reporting. Their customer service is the best! I always get a quick and helpful response!

Amanda Klein

Jul 01, 2024  on Shopify

Great customer support when we have questions. Lots of useful information. Custom generated reports are incredibly helpful.

Stance

Jul 01, 2024  on Shopify

I do accounting for a mid-sized action-sports apparel company and we just switched our POS retail platform to Shopify and use Better Reports for more robust and detailed analysis. Better Reports reduced my stress significantly and the reporting features are robust and can be easily manipulated to extract exactly the information you need. I've run into a few road blocks and each time I've reached out for help, their customer support was on it so fast and I got the help I needed within an hour (compared to days with some other companies). Shout out to Keanna at BetterReports who was extremely helpful with creating the custom reports I wanted. Compared to other interfaces and customer service, this app is a game changer!

Remedy Science by Dr. Muneeb Shah

Jun 25, 2024  on Shopify

I've been coming back to this app - company after company. The team is so super responsive, the app and automations are so easy to use. I love it!

Heathered Boho

Jun 18, 2024  on Shopify

Fast and efficient customer service, the possibilities with this reporting is really astounding, if they don't have one premade they will help you make it.

Evergreen

Jun 18, 2024  on Shopify

I have asked them to build several rounds of reports, often from separate tables, and they are SHOCKINGLY responsive! Any time I need something tweaked or want to view it another way, they make it seem so easy.

Traveling Bags

Jun 17, 2024  on Shopify

Right out of the box, it is working great... only 4 stars because I feel It's a little pricy at $20 per month, but I need the reporting it can provide. I wish there was an annual payment option to reduce the cost by 25%. I'd be all in and give 5 stars for that!

Sasu’s

Jun 12, 2024  on Shopify

I love this app. Been using it in the past too and it is just a fab, my accountant gets reports automatically. Relatively easy to use after you figure it out but worth the time.

Hole in the Roof Swag Store

Jun 10, 2024  on Shopify

Incredibly helpful and useful tool. Excellent customer service that responds and solves issues super fast.

unitkw

Jun 04, 2024  on Shopify

Better reports gave us the opportunity to automate our workflow as a company. Other than the variety of pre-built reports, the custom reports feature has helped reduce our manual paperwork greatly. We use credit as a payment term with some of our suppliers and service providers like local delivery companies and international shipping carriers. With a click of a button, we can generate reports to predict the upcoming bills way before they're due. Once we reach the due date, our report is ready for accounting. The app is user friendly, but their support team is competent and quick to respond should you need any help. Keanna has helped us create multiple custom reports so far, and is always eager to provide some tips.

Luggage Shop of Lubbock

May 30, 2024  on Shopify

Claudia, time after time, comes to my rescue when I need help building or adjusting a report. She is quick friendly and always executes to task at hand!!!

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