Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.
Key Strengths
Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
A wide range of pre-built reports that provide valuable insights right out of the box.
Intuitive interface that facilitates ease of use, even for complex reporting tasks.
Time-saving automation features, such as scheduled and automated report delivery.
Enables deeper insights into business performance, enhancing decision-making processes.
Common Concerns
Initial complexity in getting to grips with the app, which may appear daunting to new users.
Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
Occasional difficulties in creating custom reports without assistance.
Performance issues, such as loading times for complex reports, though support often resolves these.
Limited mobile functionality for accessing reports.
Final Thoughts
"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.
Evoo Quality Foods
Oct 15, 2024
on
Shopify
Better Reports provide top notch service. They are always prompt at replying to queries and can always build the custom reports we require. Excellent app!
Bert & May
Oct 15, 2024
on
Shopify
Great service. Support ticket was answered in a few hours and the report update I needed was perfect.
Pop on Veneers
Oct 10, 2024
on
Shopify
Great app. Great reports. Customer support is very responsive to create custom columns for reports. We needed an AOV calculation and they created the calculation and sent loom to explain. Highly recommended.
Bicycle Transit Systems
Oct 01, 2024
on
Shopify
This blows the native shopify reporting out of the water! Super handy, and Claudia at Better Reports has been super kind and helpful in helping me get some reports off the ground!
$40 well spent.
Angel Competition Bikinis
Oct 01, 2024
on
Shopify
Amazing app and the best and most important part: the customer service is AMAZING and HUMAN! There is no chatbot you have to get through, you just go straight to a human who is VERY VERY knowledgeable on how the app works. Claudia is who I have worked with and she is so so so helpful! Thank you Claudia and the better reports team.
Falcon 3D Parts
Sep 30, 2024
on
Shopify
This addon is quite flexible which is very helpful in creating customized reports tailored to one's specific needs. Highly recommended!
OpryShop POS
Sep 29, 2024
on
Shopify
Claudia Aubin was a great help to me when I was trying to figure out some differences in reporting! She was very responsive to my multitude of questions and I'm very grateful for her.
Thank you!
Dessert Gallery Bakery & Cafe
Sep 25, 2024
on
Shopify
Incredible app for custom reporting with great functionality. Support was fast and thorough, Ciara was great.
Los Angeles Apparel
Sep 23, 2024
on
Shopify
For data gathering, we used to use Matrixify but switched to Better Reports for much faster and more dynamic reporting tools. Incredible customer service (they made a custom video demonstrating the feature I was asking about), highly recommend Better Reports.
Modern Komfort
Sep 22, 2024
on
Shopify
Wonderful service, fast and they always seem to be able to create any report I need! Thanks Claudia.
Steven Slate Audio
Sep 12, 2024
on
Shopify
It seems more powerful that we'll ever need, but still usable. Support is top notch. On the expensive side, but you get your money worth if you use it.
VRG GRL
Sep 10, 2024
on
Shopify
The quick and efficient help by the support team means building reports and analysing data for the business has been greatly improved.
Maine Historical Society Store
Sep 08, 2024
on
Shopify
Best customer service ever! So quick and the app staff created the reports I needed right away. Perfect. So happy with this app.
Munchtime
Sep 08, 2024
on
Shopify
This is the only app I have found compatible with Shopify Bundles so I'm so pleased! The team at Better Reports are amazing, the communication is seamless and we have felt so supported when setting up custom reports - highly recommend :)
Guise
Aug 26, 2024
on
Shopify
I was dreading setting up a proper data transfer and ETL processes as a solo entrepreneur. For small business owners who enjoy data analytics but don't have the time and/or resources to set up a proper data warehouse, this app is amazing. Very happy customer.
Style Driver
Aug 22, 2024
on
Shopify
I have reached out to Better Reports a handful of times for creating custom reports, and each time they have responded within 24 hours and guided me with the creation. Definitely worth the subscription and amazing customer service. SO NICE to be able to immediately talk to a human, and get efficient help.
Amani Reign
Aug 20, 2024
on
Shopify
I needed what I thought was basic reports from Shopify for a government audit. Was shocked they didn't offer what I needed and it would've meant manually inputting data for more than 3,000 accounts - total nightmare and waste of time. This app saved the day and working with Keanna was easy and effortless. She created the reports I needed very quickly, and was even able to redo them in the currency I needed. Don't waste time and money on other apps - highly recommend!!
PAIGE
Aug 14, 2024
on
Shopify
customer experience is amazing! Keanna and Kritesh are always incredible, very knowledgable and helpful.
Glik's
Aug 13, 2024
on
Shopify
I regret every year we spent trying to use reporting apps other than Better Reports. Reports in Better Reports load so quickly without glitches. The app is easy to use & easy to create new reports. And their team feels like an extension of our team, helping us create new reports quickly when we need them. Five stars for the app and five stars for the support team!
Zion Natl Park Forever Project
Aug 13, 2024
on
Shopify
Claudia and Keanna have been very helpful. They are quick to respond and they understand my requests. Willing to make adjustments as needed, too!