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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

GyftWear

May 21, 2024  on Shopify

This app has been tremendously helpful in analyzing my business's various metrics. I have tried others in the past, and this is the one that does it all. Also, customer service has been exceptional! They help out when I have questions and even create custom reports for when I have very specific requirements. You will not be disappointed!

Idaho Central Credit Union

May 14, 2024  on Shopify

Excellent customer service, and just about every piece of data you could want, the way you want it. Shopify has Order Reports, Transaction Reports, and Payout Reports, which are almost impossible to tie out to each other using Shopify itself. Better reports allow for custom solutions to rebuild the necessary reporting that ties all three together, and many more solutions. ABC reports - ever want to customize Shopify's? You can with Better reports. This app allows reporting to be a quick and easy thing, rather than that dreaded moment of each month with Shopify's default reports, allowing you to focus on other things.

HairStixies

Apr 23, 2024  on Shopify

I've had a great experience with Better Reports to get information needed for certain filings. Their team was also very responsive too.

Stewart Simmons

Apr 23, 2024  on Shopify

Can't imagine having Shopify without this! Shopify is great but reports are limited. We have a large amount of products and transactions and Better Reports gives us the options that we need to better understand our business. If I ever have trouble creating a report, their support teams responds within hours with assistance. The best!

Zenbooth

Apr 15, 2024  on Shopify

Amazing customer support! I had a problem duplicating a standard Shopify report in BR, and the BR support team got it working for me as well as found some creative solutions for my report scheduling needs. Thanks so much!

Tienda Girom

Apr 10, 2024  on Shopify

Rishika es la mejor me ha ayudado en cada paso que he necesitado, y los reportes han sido de gran ayuda. Recomiendo mucho esta app es muy completa per lo mejor es el soporte! Gran descubrimiento!

Spring Sweet

Apr 05, 2024  on Shopify

It doesn't do EVERYTHING we would like it to do due to limitations Shopify puts on their access, however their support team is super helpful and has helped us improve many of our reports!

Groomsaber

Mar 27, 2024  on Shopify

This app is gold and support is nothing less than incredible! They’ve helped me with custom reports that have made all the difference. If you have another reporting app, uninstall it and only use this !!

Bulk Eats Warehouse

Mar 27, 2024  on Shopify

This app is a great help for our reporting - simple to use and it allows you to get as granular as needed. Quickly and easily generate reports on demand - or schedule and send regular reports to other departments of you business. On the couple of occasions I have needed help - their support staff have been swift to respond (& very helpful) Highly recommended

Yarn Folk

Mar 27, 2024  on Shopify

I can't say enough good things about Better Reports, especially the support available. My Shopify e-comm has been established for a number of years, but I recently switched my POS to Shopify as well, and have a broader set of reporting needs. The support team has been so kind--and quick--in helping me pull data I need. Very much worth the monthly app fee.

All Y’alls Foods

Mar 26, 2024  on Shopify

It is a great option for customizable data reporting and manipulation. Better Reports gives me full control and view of my data. Their customizable report options allow me to track and analyze performance in the way that best suits my individual business needs, and they have excellent customer service to help me identify how to set up new measurements.

Believe Athletics

Mar 26, 2024  on Shopify

Very useful. Simplified my life and saved me hours of work. Would be useful to add the option to classify data by years (now I could only do months). Thanks for creating this app!

Tea Runners

Mar 22, 2024  on Shopify

Better Reports has been extremely helpful in understanding my store data where Shopify Reports is lacking. Also, I can't say enough about their customer support. They are prompt to respond and very helpful to build reports that I didn't even think were possible. Better Reports has helped me understand my store data better than ever before.

Mel's Home & Closet

Mar 22, 2024  on Shopify

This App, has been the best and most positive experience in the last six months! The response time is amazing and the customer service I am so grateful for!

CoW NSW

Mar 20, 2024  on Shopify

Been using BR for four years and I rely on it to run some critical aspects of my production and logistics, so much so that I have not had to create a bespoke solution for many workflows since I installed it. Support and customisation are always a fast and friendly experience. Could not recommend higher, and have put a few other Shopify stores onto this product. Well done BR team!

Little Stinkers

Mar 19, 2024  on Shopify

Better Reports has really helped us generate the exact reports we need for our small business, and have been subscribed for a year+ and satisfied with what we get for the price. The support has been beyond excellent, going further than expected for us recently, and we were extremely happy and impressed with the customer service!

Faded

Mar 19, 2024  on Shopify

Great reporting platform, the team at Better Reports are always willing to help with any further inquiries.

Eiyan Lens

Mar 19, 2024  on Shopify

We've been looking for a good Shopify reporting app, we have looked in to a few options and weren't happy with them. We finally found Better Reports, and it's amazing! A ton of flexibility, you just have to think of a report and it can be done in Better Reports! Also, customer service is amazing, they have helped us with setting up custom reports, creating custom measures and dimensions. They are very helpful and dedicated. Thank you Better Reports!

MASA Chips

Feb 09, 2024  on Shopify

Kind of challenging to use, and expensive (pricing is based on your shopify plan, not usage of the app itself-- kinda wild) but support is both responsive and helpful Also they could fix the load times of complex reports, especially for the amount we pay EDIT: their support kindly fixed the loading time issue by restructuring the report, working great now

Image Skincare

Jan 31, 2024  on Shopify

Hands down the best reporting for Shopify BUT what even better is their support team. When I don't know how to create a report they swoop in and under 30 minutes and create it for you so you have exactly what you need. I have to shout out Claudia A., she has been incredibly helpful and a lifesaver! Highly recommend Better Reports.

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