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Customer reviews: BR ‑ Better Reports

Reviews (1,043)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Reading Half Marathon

Jul 05, 2024  on Shopify

Just had some excellent support on this app and wanted to leave this review to reflect that. Thanks Kritesh

Our Favorite Things

Jul 02, 2024  on Shopify

Better reports is the most cohesive app I've found for reporting. Their customer service is the best! I always get a quick and helpful response!

Amanda Klein

Jul 01, 2024  on Shopify

Great customer support when we have questions. Lots of useful information. Custom generated reports are incredibly helpful.

Stance

Jul 01, 2024  on Shopify

I do accounting for a mid-sized action-sports apparel company and we just switched our POS retail platform to Shopify and use Better Reports for more robust and detailed analysis. Better Reports reduced my stress significantly and the reporting features are robust and can be easily manipulated to extract exactly the information you need. I've run into a few road blocks and each time I've reached out for help, their customer support was on it so fast and I got the help I needed within an hour (compared to days with some other companies). Shout out to Keanna at BetterReports who was extremely helpful with creating the custom reports I wanted. Compared to other interfaces and customer service, this app is a game changer!

Remedy Science by Dr. Muneeb Shah

Jun 25, 2024  on Shopify

I've been coming back to this app - company after company. The team is so super responsive, the app and automations are so easy to use. I love it!

Heathered Boho

Jun 18, 2024  on Shopify

Fast and efficient customer service, the possibilities with this reporting is really astounding, if they don't have one premade they will help you make it.

Evergreen

Jun 18, 2024  on Shopify

I have asked them to build several rounds of reports, often from separate tables, and they are SHOCKINGLY responsive! Any time I need something tweaked or want to view it another way, they make it seem so easy.

Traveling Bags

Jun 17, 2024  on Shopify

Right out of the box, it is working great... only 4 stars because I feel It's a little pricy at $20 per month, but I need the reporting it can provide. I wish there was an annual payment option to reduce the cost by 25%. I'd be all in and give 5 stars for that!

Sasu’s

Jun 12, 2024  on Shopify

I love this app. Been using it in the past too and it is just a fab, my accountant gets reports automatically. Relatively easy to use after you figure it out but worth the time.

Hole in the Roof Swag Store

Jun 10, 2024  on Shopify

Incredibly helpful and useful tool. Excellent customer service that responds and solves issues super fast.

unitkw

Jun 04, 2024  on Shopify

Better reports gave us the opportunity to automate our workflow as a company. Other than the variety of pre-built reports, the custom reports feature has helped reduce our manual paperwork greatly. We use credit as a payment term with some of our suppliers and service providers like local delivery companies and international shipping carriers. With a click of a button, we can generate reports to predict the upcoming bills way before they're due. Once we reach the due date, our report is ready for accounting. The app is user friendly, but their support team is competent and quick to respond should you need any help. Keanna has helped us create multiple custom reports so far, and is always eager to provide some tips.

Luggage Shop of Lubbock

May 30, 2024  on Shopify

Claudia, time after time, comes to my rescue when I need help building or adjusting a report. She is quick friendly and always executes to task at hand!!!

GyftWear

May 21, 2024  on Shopify

This app has been tremendously helpful in analyzing my business's various metrics. I have tried others in the past, and this is the one that does it all. Also, customer service has been exceptional! They help out when I have questions and even create custom reports for when I have very specific requirements. You will not be disappointed!

Idaho Central Credit Union

May 14, 2024  on Shopify

Excellent customer service, and just about every piece of data you could want, the way you want it. Shopify has Order Reports, Transaction Reports, and Payout Reports, which are almost impossible to tie out to each other using Shopify itself. Better reports allow for custom solutions to rebuild the necessary reporting that ties all three together, and many more solutions. ABC reports - ever want to customize Shopify's? You can with Better reports. This app allows reporting to be a quick and easy thing, rather than that dreaded moment of each month with Shopify's default reports, allowing you to focus on other things.

HairStixies

Apr 23, 2024  on Shopify

I've had a great experience with Better Reports to get information needed for certain filings. Their team was also very responsive too.

Stewart Simmons

Apr 23, 2024  on Shopify

Can't imagine having Shopify without this! Shopify is great but reports are limited. We have a large amount of products and transactions and Better Reports gives us the options that we need to better understand our business. If I ever have trouble creating a report, their support teams responds within hours with assistance. The best!

Zenbooth

Apr 15, 2024  on Shopify

Amazing customer support! I had a problem duplicating a standard Shopify report in BR, and the BR support team got it working for me as well as found some creative solutions for my report scheduling needs. Thanks so much!

Tienda Girom

Apr 10, 2024  on Shopify

Rishika es la mejor me ha ayudado en cada paso que he necesitado, y los reportes han sido de gran ayuda. Recomiendo mucho esta app es muy completa per lo mejor es el soporte! Gran descubrimiento!

Spring Sweet

Apr 05, 2024  on Shopify

It doesn't do EVERYTHING we would like it to do due to limitations Shopify puts on their access, however their support team is super helpful and has helped us improve many of our reports!

Groomsaber

Mar 27, 2024  on Shopify

This app is gold and support is nothing less than incredible! They’ve helped me with custom reports that have made all the difference. If you have another reporting app, uninstall it and only use this !!

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