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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Migelino

Feb 19, 2025  on Shopify

useful app and great customer support

Performance Meal Prep

Feb 19, 2025  on Shopify

Amazing customer support. Fast responses and super detailed reports. This app has saved me a lot of time and effort :) Strongly reccomend

Test Store

Feb 18, 2025  on Shopify

UK Needle & Thread Holding LTD

Feb 13, 2025  on Shopify

App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports. Thank you! :)

Blenders Eyewear

Feb 12, 2025  on Shopify

The support team at BR was incredibly responsive and helpful. They just saved me hours (if not a few days) of work and opened my eyes up as to how to make very effective use of BR as a tool, as opposed to constantly struggling with Shopify reporting and endless Excel work. Thanks soo much!!!

Heidi Garner Studio

Feb 11, 2025  on Shopify

The customer support on this app is the BEST. I know that I will get a quick reply with the answer I need.

Alexoo

Feb 11, 2025  on Shopify

this is a game changer app for metrics and reports, and the customer service is always available to customize for you every report you need. 5deserved stars

Emile et Rose

Feb 07, 2025  on Shopify

At first it can seem daunting but once you get to grips with it, the information is very helpful and far better than the standard reporting in Shopify. The team are also always happy to help make custom reports for us and to help explain any reasons why we can't maybe get the exact data we need.

Matriks

Feb 06, 2025  on Shopify

Sometimes I can't find what i'm looking for. Building your own reports is possible, but not the easiest. After reading through the reviews. I read the support can create almost anything for you. And yes for sure, they did that. Awesome and very quick support!

Paper Planes

Feb 05, 2025  on Shopify

I love this App, and the customer service is outstanding!!

2XU

Feb 05, 2025  on Shopify

Amazing service. Custom report in 30min!

Two Chicks Quilting

Feb 04, 2025  on Shopify

Very helpful and wonderful customer service!

Puha Express

Feb 02, 2025  on Shopify

Zac's Sweet Shop

Jan 22, 2025  on Shopify

The customer support for Better Reports is incredible! If I need a report but I'm having a hard time generating it myself, the team will not only generate the report for me but also walk me through step-by step on how to do it!

Shasta Pool Supply

Jan 22, 2025  on Shopify

Better Reports has been pivotal for us getting the detailed information we needed from our Shopify store.

Shop Santé

Jan 21, 2025  on Shopify

I want to commend the team at Better Reports for their outstanding service, especially Ciara, who went above and beyond! She built complex, custom reports tailored perfectly to my needs. Not only are her technical skills remarkable, but she also provided fast, professional, and incredibly efficient service. Ciara demonstrated a deep understanding of my requests and was extremely responsive, making the entire process smooth and enjoyable. Thank you to the entire Better Reports team, and especially to Ciara, for their commitment to excellence. I highly recommend their services to anyone looking for powerful and customized reporting solutions!

Revife

Jan 19, 2025  on Shopify

Amazing app, astonishing support

SIDANG

Jan 19, 2025  on Shopify

Great functionality, great support.

Research & Development Store

Jan 15, 2025  on Shopify

very attentive!

Roman and Williams Guild

Jan 15, 2025  on Shopify

Great reporting, gave me much better detail data than Shopify normally can provide. Also customer support is fantastic, they often respond in an hour and fix whatever I have asked for when I can't figure it out

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