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Customer reviews: BR ‑ Better Reports

Reviews (1,038)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Awesome Maps

Jul 09, 2025  on Shopify

Claudia helped me to create some custom reports. She understood exactly what I needed and built them out perfectly and quickly. So the support is absolutely amazing and I double checked the reports and they are spot on as well. Thank you!

La Perlerie 22

Jul 07, 2025  on Shopify

Le support est très a l'écoute et est très réactif L'application est parfait pour des rapports personnalisés.

FEAST

Jul 02, 2025  on Shopify

The Better Reports team has been extremely helpful! The app can generate any report you could ever dream up and with the support teams help they can walk you through how to create any and all custom reports you want. I spent hours trying to figure out how to get Shopify to give me what I wanted and one email later to Better Reports it was done for me and it was exactly what I wanted!

ShopCGX

Jul 01, 2025  on Shopify

Truly opens up the reporting capabilities of Shopify. The canned reports are extensive and the custom reporting capabilities are endless. And their support team is outstanding. Their responses are quick, and they have been most helpful.

Project 412

Jun 26, 2025  on Shopify

Farnaz Mohseni made my report in record time! Same day! He just saved me 3 days of agony trying to figure it out myself! Awesome!!

GOOD FRIEND

Jun 24, 2025  on Shopify

The team is so quick to respond and incredibly helpful! In my 10 years of working as a buyer/merchant this is my favorite reporting system yet!

SKYMO USA

Jun 24, 2025  on Shopify

Great app. Simple to set up. I was up and running in a few minutes and it has saved me loads of time with reporting and accounting.

fit-flavors

Jun 19, 2025  on Shopify

Better Reports immediately saved our company multiple hours every week! The team is great and helped us make custom reports quickly. Highly recommend!

ArcBest® Company Store

Jun 17, 2025  on Shopify

We've used the Better Reports app since 2021. It's great. Additionally, the BR customer service team has gone over and above each time we've had a special report request or app adjustment. They're a pleasure to work with every time.

Mildred Hoit

Jun 10, 2025  on Shopify

Better reports is a good app for Shopify. When reaching out for help with a report, customer service for this app was quick to respond, which was extremely helpful. I guess I rate this app a 3 because I don't feel like this is the easiest app to use in creating reports for what our company needs. Hopefully the more we use it, the easier it is to use and to create new reports.

Roger's Gardens

Jun 10, 2025  on Shopify

The Response Time on Inquiries is Level 2 & Greatly Appreciated!! Great Company to Work With - Customer Service is Top Shelf A+

Mrs Meyer's

Jun 05, 2025  on Shopify

I've downloaded this app on all my Shopify stores/clients for two reasons - the flexibility, and the customer service. I always hear back on my inquiries same day and often with multiple solutions. Great tool!

Jerry's Hockey

Jun 04, 2025  on Shopify

Absolutely incredible! So helpful — I can’t say enough about how quick and responsive the team is when it comes to assisting with any and all reports. Truly top-notch support!

ShenanigansToys

May 23, 2025  on Shopify

This company is the best of the best. Response times are very fast. Everyone on staff is a delight. The custom reports they have done for our company have been a game changer. Highly recommend them. I have never been disappointed.

Nature's Select Pet Food

May 22, 2025  on Shopify

Claudia Audin is amazing! She was able to provide me with a report I could not figure out. I provided her with a bit of information and totally nailed it! Thank you, Claudia!

Raw Paw

May 07, 2025  on Shopify

Amazing app. Super fast and helpful customer service. Really detailed reporting that we rely on. Highly recommend.

Uncharted Supply Company

Apr 30, 2025  on Shopify

Ciara Delaney was very helpful. She responded quickly and resolved my problem. Ciara also seems to be a very nice person.

Tops & Bottoms

Apr 29, 2025  on Shopify

The team gives a thorough explanation and are willing to assist and educate. Excellent customer support!

Durable

Apr 22, 2025  on Shopify

The customer service has been especially good. They are really helpful about working with you to build out the reports you need.

The Test Bakery

Apr 18, 2025  on Shopify

Great app! Does what it needs to - loved all of the options for filtration and reporting that I didnt get from the default admin

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