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Preorder, Back In Stock ‑ STOQ logo

Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Shopify

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,678)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

GARM ISLAND USA

Oct 12, 2025  on Shopify

The app is very easy to set up and the customer support responds very fast and they are very helpful. would recommend using this app for your preorders.

RetroRobo Toys, LLC

Oct 12, 2025  on Shopify

The STOQ Pre-Order app has been critical to the success of my business! It's easy to use and works as advertised, which is more than I can say about some other apps in the app store. On top of that, tech support was super responsive, and quickly (and correctly) answered all of my questions without issue. In addition they were very friendly unlike some other experiences I've had with app developers which ranged form passive aggressive to condescending. Support matters and they delivered. 5 Stars+!

Abigail Collins

Oct 10, 2025  on Shopify

The customer support on this app is 10/10! They have been SO helpful each and every time I reach out for assistance. They help me solve problems quickly and effectively. AND we've used this app to bring in sales while we wait on inventory. Would absolutely recommend!

Vegan District Malaysia

Oct 09, 2025  on Shopify

Pre-order function is full of bugs. Even though the team helped make the button available on the relevant pages, sometimes they show sometimes they don't. Don't waste your money on this app. Why do you put Preorder as the main word of your app if it's buggy and in beta status?

Warsenal

Oct 08, 2025  on Shopify

We have been thrilled with the STOQ app for our store. It was easy to set up, and their documentation was very helpful. I set up this app to replace a different preorder app that could not support B2B customers. I'm now able to support preorders for ALL of my customers. The support team was able to quickly address any questions I had and finished setting up the last few pieces of the app implementation shortly after I got in touch with them. Thank you STOQ team!

Bersama

Oct 07, 2025  on Shopify

Quick and easy interface. Customer service is perfect, very quick and accurate! Khutheja was extremely helpful and friendly.

CLOSET CHILDREN

Oct 07, 2025  on Shopify

This is such a useful app! Customer service was fast and really helpful when I wanted to change the position of my button. Absolutely recommend this app.

Resynator Store

Oct 07, 2025  on Shopify

The app is very straight forward and the customer service that I received was really efficient and friendly and helpful! Thanks!!

Forged 3D Store

Oct 06, 2025  on Shopify

Stoq is amazingly easy to setup and support has always been wonderful. Even though there are some imposed pre-order limitations by Shopify, Stoq had a solution to address it and was quick to respond and assist!

Generation Sport

Oct 06, 2025  on Shopify

Great product. Helped me run my presales and their custom service is always responsive and very helpful

MRC Plaza

Oct 06, 2025  on Shopify

This pre-order and back-in-stock app is not only reasonably priced and easy to set up. The support team is also incredibly responsive and helpful. Highly recommended.

Maskscara

Oct 06, 2025  on Shopify

Installed the app today. Excellent support received from Sneha to get everything customised and installed. App works exactly as advertised.

Rawly Chews

Oct 05, 2025  on Shopify

Massive thanks to Sneha — She's amazing! Helped me customise the app so it looked and worked exactly how I wanted. Super quick replies and so patient with all my little tweaks request. Couldn’t ask for better service!

K'ai&Vrosi

Oct 03, 2025  on Shopify

It is pretty easy to use. I customize the email and button easily. User friendly app. And if you need help, they are ready to help. Thank you for your service.

Swinnerton Cycles

Oct 03, 2025  on Shopify

1st impression easy to use and to customize - fast support - just waiting for the pre-orders to roll in now

HAWAA Clothing

Oct 03, 2025  on Shopify

app works brilliantly and the CS team have helped me every time i have had an issue immediately. very quick and very helpful

Chan

Oct 02, 2025  on Shopify

The support team is very attentive, responds quickly, and solves problems. I highly recommend this app.

motusboutique

Sep 30, 2025  on Shopify

The app covers the basics, and at first I had noticed a few blocking points. However, the owner got back to me very quickly and was extremely responsive, all my requests were implemented in no time. Great support and attentive service, which makes the tool much more pleasant to use.

K PLACE

Sep 30, 2025  on Shopify

Great app, and for our use-case, a must if you have several locations and need more granular BIS notifications per location and/or market. Saves our customers from receiving false alarm BIS alerts, and the support team has been nothing but a pleasure to work with!

Bookdom Apothecary

Sep 30, 2025  on Shopify

For note: we are still learning all the features of this application. This review is specific to the Customer Service. Customer service has been phenomenal! From moving a button on our website. To activating the application on Shopify POS. They make it very painless to ask for assistance.

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