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Preorder, Back In Stock ‑ STOQ logo

Customer reviews: Preorder, Back In Stock ‑ STOQ

Develop by Shopify

The Back in Stock & Restock Alerts app helps Shopify store owners recover lost sales by notifying customers when out-of-stock products are available again. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,452)

Overall rating
5

What Merchants Think

The "Preorder, Back In Stock ‑ Stoq" app consistently impresses merchants with its ease of use, seamless Shopify integration, and exceptional customer support. Many users appreciate the app's ability to enhance productivity by streamlining the preorder and back-in-stock notification processes. The fast and efficient support team is widely lauded, making the app a popular choice among Shopify store owners.

Key Strengths

  • Excellent customer support with rapid response times
  • Easy to set up and integrate with Shopify
  • Highly customizable to fit store themes
  • User-friendly interface
  • Seamless preorder and back-in-stock notifications

Common Concerns

  • Initial setup may require assistance for customization
  • Some merchants experienced glitches in the beginning
  • Desire for consolidated restock notifications rather than separate emails for each product

Final Thoughts

Overall, the "Preorder, Back In Stock ‑ Stoq" app is well-received by merchants for its reliability and the excellent service provided by the support team. It is particularly valued for its straightforward setup, extensive customization options, and ability to handle preorder and restock notifications efficiently. While there are minor areas for improvement, such as consolidated notifications, the app's strengths make it a highly recommended tool for Shopify store owners looking to enhance sales through preorder and restock features.

Counterpoint Design Resources

Sep 19, 2025  on Shopify

Not only this a great app - so well designed and easy to setup app. But the most outstanding feature of this app (and company) is an unbelievable level of support from the whole team. So prompt, so professional, AND so very kind. This is such a bright light in the world of automated and often very poor support out there. I am really blown away... Keep up the good work.

Lastories

Sep 19, 2025  on Shopify

Tot nu toe werkt de app prima, maar ik ben vooral erg te spreken over de service en de hulp die je krijgt. Snelle reactie en ze weten alles op te lossen. Erg fijn contact gehad bij het opzetten van de app met 2 verschillende medewerkers.

Garrity Tools

Sep 18, 2025  on Shopify

STOQ has been a great app for implementing 'back in stock' notifications and for collecting preorders for products. I needed help with a link not working in one of my notifications I sent out and Kutheja was amazing! She kept with me and made sure my issues were resolved. I really appreciated her help and support!

Reaper One Seven

Sep 17, 2025  on Shopify

Khuteja helped me get my preorder button set up in under a minute and now im ready to run my pre order campaigns. Really simple and clear interface. Looking forward to using the app more extensively.

GLOW UP STUDIO

Sep 17, 2025  on Shopify

Easy to set up, works well. Shasi from Customer Service answered in minutes for a minor change and made everything work great. Super friendly also!

Heimstone

Sep 16, 2025  on Shopify

Fantastic app with premium support. Lightning-fast responses and hands-on help. Everything was set up perfectly. Thank you for your professionalism Momna!

Rosie Ray

Sep 15, 2025  on Shopify

Hassan and the team at Stoq are amazing. They were quick to help us and super friendly. Had the app working for us in less than 5 minutes. Will definitely recommend them.

Kamado Joe

Sep 15, 2025  on Shopify

Customer support is exceptional. Vishu and Khutheja did a great job getting the back in stock notifications to work in our customized theme. They were very patient with all the back and forth that took. Was easy to import notification requests from our old app to Stoq. Overall, very pleased.

May Coffee Crew

Sep 15, 2025  on Shopify

Tried installed this app after reading bunches of reviews. Disappointed to say it messed up our customised website by changing the pricing and the look. I guess it only works for Shopify templates, not the custom made ones. Quickly realised this app wont work for us and uninstalled. Now our OOS products wont even show as "Sold Out" despite stock level =0 , giving customers options to purchase - even though we cant deliver! How is it possible when I have already uninstall!

Aéde

Sep 15, 2025  on Shopify

Support helped me instantly when I opened the app and fixed my problem. Quick and effective, thanks!

C'RIBBE

Sep 12, 2025  on Shopify

Have just downloaded this app and set it up. Needed support to make one quick change, which was done very quickly. Looking forward to using this app and seeing what it can do for us! So far I'm very pleased with it!

Innova Disc Golf Canada

Sep 11, 2025  on Shopify

We haven't had a chance to use the preorder function yet. The back in stock alert is working well and we like the option to only make it available on specific products.

SoCal Swords

Sep 11, 2025  on Shopify

Incredible customer service, Nagaraj was there every step of the way to help me set up the app and make sure it was running smoothly.

Zero-staging

Sep 11, 2025  on Shopify

Really easy app to use. Had a bit of trouble following some changes to the store and the support was available quickly and solved my issue in a few minutes, and explained the problem + solution

Escape by Habitat Clothes

Sep 10, 2025  on Shopify

Setup was quick and simple, we have a custom theme in our Shop and customer support got everything working in minutes.

B2B TEST

Sep 10, 2025  on Shopify

This app has been fantastic and the support from their team is incredible. They seem to be available 24/7 and helped me customize the app for the B2B Trade theme so the button appeared in the quick order section. This has been fundamental to the workflow on my site. I use this app on 8 stores that I manage and each time they have been incredible helpful and responsive, the function of BIS is really robust and drives tons of sales to my stores. I cant recommend it enough.

Apt Studio

Sep 10, 2025  on Shopify

The online chat support from Stoq has been excellent in resolving my setup questions, especially thanks to Hassan’s assistance. All my issues were addressed promptly, and so far my experience has been a solid 5 stars.

Lang Artwork and Design

Sep 08, 2025  on Shopify

So far the app is working great. Had issues and contacted a service representative and they were fast with helping solve my issues.

Timeless Trinkets NZ

Sep 08, 2025  on Shopify

Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).

Sky Valley Records

Sep 08, 2025  on Shopify

Always helpful customer service. They are quick to respond and provide a solution to inquiries. App works great too.

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