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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

That Detail Shop

Jan 10, 2025  on Shopify

I tried so hard to like this app. But at the end of the day, it just lacks critical feature for a service based business. So I have to move on. I hate it but enough is enough.

Lil Shop of Light & Love

Dec 30, 2024  on Shopify

This app is amazing, so easy, and the team is so responsive! I keep thinking it's too good to be true, but I think finding it was just good karma! Thank you BookEasy team!! :)

Shique Hair & Beauty

Dec 15, 2024  on Shopify

Rahul was very professional and provided me with a quick solution to my question about creating appointments. This was very helpful. Thank you!

Hair & Soul Wellness Hub

Dec 10, 2024  on Shopify

I wanted to take a moment to share my positive experience. It’s user-friendly and has made my tasks much easier! I also want to thank Annie for the exceptional service. She was attentive, professional, and truly went above and beyond to ensure everything was set up perfectly. Her support made the entire process seamless.

Geneviève's

Nov 19, 2024  on Shopify

Sudhan ravi was absolutely amazing!!!! He is an incredible problem solver, patient, and very attentive to details. Will work with them again in the future.

My Store

Nov 14, 2024  on Shopify

Janani was an excellent provider helping me figure out everything in quick time. She got me sorted in ten minutes sweetly. With her help, my Bookeasy setup is up and running flawlessly, and I am pretty confident with managing my bookings. Janani provided exemplary customer service; certainly a five-star rating from me. Highly recommend!

Major Kee's Collection

Nov 14, 2024  on Shopify

Got on a call with Sudhan Ravi to assist with setup for the Bookeasy application. Sudhan was super helpful and knowledgable of how to resolve my issue. I was able to get it resolved in a timely manner and also, was able to setup my appointments. Thank you for you help! I really appreciate it and look forward to using the app!

Frederick Irwin Anglican School

Nov 14, 2024  on Shopify

Great app, easy to set up and Janani help me set up a couple of customised requirements. Haven't used app yet - but looks like it will be very useful come February'25 for our appointments Thanks for your help Janani

Ira Light

Nov 06, 2024  on Shopify

I love this Shopify tool! BookEasy has been a huge help for my business, seamlessly managing all my bookings. The customer service is exceptional—always so responsive and willing to help with adjustments and improvements to my settings. Special thanks to Rahul for his dedication and support! This app is super useful, and I couldn’t recommend it more. Thank you, BookEasy team!

Where Angels Whisper

Nov 05, 2024  on Shopify

The customer service experience was excellent when I asked about integration with Zoom. Very helpful and professional. Thank you.

Art Of Mind and Body Flow

Nov 04, 2024  on Shopify

I was assisted today by Rahul and Vindhuja from Logbase, they showed me the fantastic feature of this booking system, they were super helpful and I will recommend both the App and the customer service. Andreina

Fourmis.bio

Nov 01, 2024  on Shopify

Great work with Febin ! He helped me to set up the app and it-s now working all perfectly. Many thanks !

My Store

Oct 20, 2024  on Shopify

Scheduled a zoom appointment for some additional help and the customer service was amazing. Annie was helping me out today and they were very kind and helpful. I was also new to the app and they guided me through a lot of the features bookeasy has to offer. They saved me a lot of time explaining everything in a short call session.

Fiesta Services

Oct 17, 2024  on Shopify

I Had opportunity to connect with Rahul with book easy. He had been very polite, patient and understood my problem well. his guidance was to point and of great help. I look forward for long term collaboration with the app and team. thanks.

Activity Kidz

Oct 04, 2024  on Shopify

I have been using this app for my store which almost functions like a services market place with 100s of different appointments. Despite the load and complexity, Bookeasy works like a charm! This is a simple yet amazing product. The whole team is also open to feedback and helps out if a new feature is required. All the best to Team Bookeasy.

【デモ】shigetaparis.jp-dev

Oct 01, 2024  on Shopify

Rahul, thank you for your help. I could set up perfectly. And it was really easy to ask help to help team

Kelle Rhiddo

Sep 26, 2024  on Shopify

Very user friendly and easy to navigate! I needed to check that my google calender was auto pulling my appointment through and he was super efficient.

Northcote Pottery Supplies

Sep 23, 2024  on Shopify

I got some issues with the app & had to schedule a consultation. Rahul was very helpful with helping me navigating & fixing the issues. The app is relatively easy to use and effective for my store.

ESIHA

Sep 18, 2024  on Shopify

I had a very specific request and reached out via chat to see if my booking feature could be embedded on a page rather than linked to a block on the landing page. Annie was able to help create what I was looking for making it convenient for me to share with only those that need the link to the page. Annie was so easy to work with and very thorough in understanding my vision and what our needs are as a non-profit Youth Hockey League. Very quick to respond and make things happen. The app is pretty easy and straight forward to use as well. Another PLUS!

Kaffeerösterei Lapuzia

Sep 17, 2024  on Shopify

Tolle App, guter Support. Die haben sofort reagiert und mir umgehend geholfen. Die App macht genau das was ich brauche. Empfehlung!

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