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Customer reviews: Appointment Booking — Bookeasy

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Reviews (308)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Pink Cosmetics

Aug 25, 2024  on Shopify

This app has changed my life, so simple and I just get consultations booked effotlessly, I just check my diary the night before and its all done - Siva, was a great help, I needed to check that my google calender was auto pulling my appointment through and he was super efficient.

Amouret Fine Jewelry

Aug 19, 2024  on Shopify

Sudhan was awesome helping me customize the app. Very quickly resolved the issues right on a zoom call!

Oopsy Daisy Sweets

Aug 11, 2024  on Shopify

I was looking for a calendar app that would work seamlessly with my website and be user-friendly. This app fits all the requirements and the customer service is amazing too! You will be satisfied with this app.

Beachcombers Henna Supply

Aug 07, 2024  on Shopify

Great app. Intuitive. The service is very good. I had a couple of issues (my end) and they quickly and easily helped me solve them.

Bonsai-En

Aug 06, 2024  on Shopify

We have this app on 2 of our stores at the moment and it seems to be working well for what we need. Anytime i have needed assistance it has been quick and painless. i look forward to seeing more features added in the future such as automatic timezone conversions.

Poppy & Someday

Jul 30, 2024  on Shopify

I have been using Bookeasy for 6 months to manager appointments for a spa and service based boutique that uses Shopify for e-commerce and product management. I recently had an issue with a double booking and Sudhan was very helpful in finding a solution. I really appreciate that you can book time to chat live with a representative to help you with Bookeasy.

Apicem Media Marketing

Jul 25, 2024  on Shopify

Fabin was a fantastic help and was able to explain everything accordingly and do as I asked for our website. I will continue to use this app due to the amazing support.

Border Spirits & Botanicals

Jul 24, 2024  on Shopify

I am very new to websites and have had a few questions that have been quickly and easily solved. Febin has been a massive help, the 'live chat' is such a useful tool, thank you

Aspens Dog House

Jul 21, 2024  on Shopify

Very user friendly and easy to navigate! The customer support is quick to chat with and very easy to work with. Veena was exceptional!

kasongrainger

Jul 18, 2024  on Shopify

Great app! As good or better than all of the paid apps out there. The support is also amazing and very helpful. Rahul specifically helped me and was able to quickly answer any questions I had.

Wild Canyon Adventures

Jul 17, 2024  on Shopify

This app has great functionality but disappointing customer support. For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue! I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on! I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked. Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING. So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.

Fore & Fine

Jul 17, 2024  on Shopify

Bookeasy is a very user-friendly app that does exactly what it promises. The overall experience has been fantastic, with a responsive and helpful team behind it. All my questions were answered quickly during a 20-minute call with Rahul, one of their team members. A must-download for any company handling bookings.

Chommies

Jul 09, 2024  on Shopify

Thanks to Rahul for helping me set up my bookeasy app! He was very quick and efficient and explained everything very well! Thanks again!

amnotboutique

Jul 08, 2024  on Shopify

I wanted to customize the placement and size of my booking button and they fixed it for me within 5 minutes. Great service and support!

Happy Art Studio

Jun 30, 2024  on Shopify

I love this app! It is easy to use and whenever I get stuck I can talk to a real person! Sudan was extremely helpful and solved my issue in 2 minutes. I love that we can make course schedules and multi day appointments!

iElder.Asia

Jun 28, 2024  on Shopify

I want to extend my heartfelt thanks to Rahul for his prompt and efficient assistance in editing the format to my exact specifications. His help was invaluable and truly appreciated. The app itself is superb and has proven to be incredibly useful. If you're looking for an app to manage event appointments and other similar needs, I highly recommend it. One of the standout features of the app is its excellent customer service. The team at Hulks is highly knowledgeable and responsive, ensuring that any issues are swiftly resolved. For instance, I recently encountered a problem with event registration. Thanks to Rahul and the expert team, the issue was quickly addressed and fixed, allowing me to proceed without any further delays. Overall, my experience with Hulks has been exceptional, and I am confident in recommending it to others who need a reliable and efficient event management solution. Thank you once again, Rahul, for your outstanding support and for making my experience with the app a positive one.

Inari Jewellery

Apr 24, 2024  on Shopify

I have to say, i'm absolutely blown away. Easiest app support process i've engaged with. The app works perfect for what i need, the support team Sudhan was amazingly quick and resolved all the issues i had all in such a short period of time. I have yet to try the app but i'm already loving it! Thank you so much team :)

My Store

Apr 20, 2024  on Shopify

they answer quick and show pictures when u need help. the app is easy to do and is a great app in general

Expert Builder Q&A

Apr 18, 2024  on Shopify

So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now. Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.

Drip or Drown Luxury Auto Detail

Apr 18, 2024  on Shopify

Bookeasy has the best customer service when it comes to live chats and if you don't understand something, you can book a Zoom meeting to better understand and they help you on the Zoom call to fix any issue you have. Sudhan helped me with my issue on my website regarding adding a booking button onto the site because I had a buy now pop up and he helped me understand how to do it and how to add it to my different products I highly recommend using this because I've had nothing but good customer service since installing it and the best part is You are always talking to a human instead of an AI like some of their competitors

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