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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (374)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Zifto

Oct 03, 2025  on Shopify

perfect solution for e-comerce , best available in market, and also want to add , there team has been great help in setting every thing up ( specialy - Durkesh Ji for setup )

R A N G O L Y

Oct 01, 2025  on Shopify

Pragatheesh is the best online assistant I have ever had. Very patient and super helpful! Only for him it is worth it to continue using BookX

Blomma Beauty

Sep 26, 2025  on Shopify

Great support from Vindira! Answered all my questions and most of them the app can cope with so looking forward to getting set up and using it for my business

Suksivire

Sep 26, 2025  on Shopify

Great customer service and a great flexible app. Nithish when contacted helped a lot and fixed all the minor issues we had

EP:Tummers

Sep 22, 2025  on Shopify

Really good help from Nithish Kumar! He explained everything really well and took all the time. 5 stars! :)

Craftables

Sep 20, 2025  on Shopify

Trialling at the moment, had a question regarding multiple classes for a singe event which support staff promptly walked me through solving, very happy with product and likely will sign up.

Portugal Tailored Tours

Sep 18, 2025  on Shopify

The app is perfect for letting customers book time and date slots. Easy to use and when i had a problem (which was my own stupidity!) Pragatheesh helped me very quickly and proffesionally.

ABELONE WILHELMSEN

Sep 13, 2025  on Shopify

Thanks for the big help! Such a patience assistent! I am ready to get the first bookings in my store!

GiftyKitty

Sep 09, 2025  on Shopify

Great app, easy to configure, easy to use with a beautiful and clean interface. Best customer support that make sure everything is setup right and works so you know for sure you are good to go. They even changed the calendar & buttons colors to match my website purrfectly! BookX gets 6 stars from me Clody Cates at GiftyKitty.com

Baies d'Erelle

Sep 01, 2025  on Shopify

the app is great for my workshop. And the help line really responsive and kind even so i was stressed. Perfect for me.

NICO

Aug 27, 2025  on Shopify

Customer service is prompt and very helpful. The app is simple to use and integrated easily with my website and Google Calendar/Zoom

Beach EZ LLC

Aug 13, 2025  on Shopify

Durkesh was super helpful in guiding me to get my first rental product set up and listed on my site with Book X. I haven't quite used the app yet for sales, as I'm still building the page, but the setup process seems pretty seamless, and the availability of help from their team has been really awesome.

RR DOWNTOWN ARCADE

Jul 21, 2025  on Shopify

Very good service, It has helped me alot to build my website And the support team of this app is fabulous they are ready to help anytime The guy who helped me from the bookX support team "Rahul", he is very cooperative cool and he helped me fix my issue within minutes. Thank you!

AVANA RENT AL

Jul 06, 2025  on Shopify

Outstanding Support – Highly Recommend! I’m extremely satisfied with the help I received from Nithish! He went above and beyond to resolve my issues quickly and efficiently. His expertise was evident—he not only fixed the problem but also explained everything clearly, ensuring I understood the solution. What stood out most was his patience, professionalism, and genuine willingness to help. He turned a frustrating situation into a seamless experience. If you need reliable, knowledgeable support, Nithish is the person to trust! Thank you again for your exceptional service!

Luxe No. 8

Jul 03, 2025  on Shopify

Not user friendly at all. You can’t test out if it’ll even work for you unless you pay to have more than 1 service to test if it works.

S&S Digital

Jun 19, 2025  on Shopify

Super ! L'interface est rapide et simple d'utilisation. Juste dommage que ce soit pas en français.

Bentleys Banchory

Jun 19, 2025  on Shopify

Contacted BookX via chat with Dukresh and was delighted with the service and he resolved my problem straight away. A+++++ review from my company

Texas MudDauber Pottery

Jun 19, 2025  on Shopify

6.19.25. Once again.. Help was waiting when I got stuck again... Kavishan helped me solve a problem I am certain I wouldn't have solved myself at this point. THANKS Kavishan. I appreciate you. 6.4. We are just getting our business back up. BookX is easy to use and I appreciate customer service. I spent just a few minutes on chat with Rajkumar... problem solved. I won't hesitate to ask for help again. 6.5. Nithish once again helped via zoom to correct a problem right away... I haven't found customer service like this in such a long time. Thanks you so much.!! Danna Jo Ritter

Flourish Employment

Jun 16, 2025  on Shopify

Excellent Support & Seamless Integration! I'm using BookX for my Shopify store, which is focused on service-based enquiries rather than physical products. The team at BookX has been incredibly helpful — they understood my unique setup and went above and beyond to assist me. Everything was handled efficiently through the theme editor, and communication was smooth throughout. Special thanks to Febin and the support team for their prompt and professional service.

Canine Movement Lab

Jun 16, 2025  on Shopify

I just installed the app and it's pretty easy to set up. I had to tweak a couple of settings, but Febin helped me right away.

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