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Customer reviews: Appointment Booking — Bookeasy

Develop by Logbase

Reviews (331)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Blomens Online

Jan 28, 2025  on Shopify

Good and fast customer support (today with Rahul). I really like the app. Not everything is self-explanatory. But with the support team I always find a good way to solve the issues. By the way: we you use it for a rental business.

Poème

Jan 27, 2025  on Shopify

Febin has been very helpful and patient in helping me solve my problems with the application. Professional

21stCenturyMarketing

Jan 23, 2025  on Shopify

Thanks Rahul for solving 90% of my troubles in just one call and looking forward to the next for the remaining 10% :-)!

Flip & Find

Jan 23, 2025  on Shopify

I have been searching for an app to accommodate my store's needs for a year. I found this app suggested on Reddit and it is absolutely perfect!! Everything is super customizable and easy to use. Febin, on the support team, was able to help me create a new product template that hides the "Add to Cart" button so that my customers are able to book the in-person services I offer. I also love that you are able to integrate Google calendar to easily view all of your bookings. I would highly recommend this app if your customers need to schedule appointments with your business.

eukari

Jan 21, 2025  on Shopify

App is not the easiest to set up, but customer support is great - really appreciate Sudhan Ravi's help.

Master Your Mahjong

Jan 20, 2025  on Shopify

I installed the app and needed help with a feature. The team was super quick and responsive in taking care of my request. I haven't yet used the app for bookings as I'm setting up my store, but so far so good!

Bangkok Darkroom Equipment Co.

Jan 18, 2025  on Shopify

The customer service is really great! One of the agents, Fabin responded promptly and helped us debugging the sections that we encountered errors right away.

That Detail Shop

Jan 10, 2025  on Shopify

I tried so hard to like this app. But at the end of the day, it just lacks critical feature for a service based business. So I have to move on. I hate it but enough is enough.

Lil Shop of Light & Love

Dec 30, 2024  on Shopify

This app is amazing, so easy, and the team is so responsive! I keep thinking it's too good to be true, but I think finding it was just good karma! Thank you BookEasy team!! :)

Shique Hair & Beauty

Dec 15, 2024  on Shopify

Rahul was very professional and provided me with a quick solution to my question about creating appointments. This was very helpful. Thank you!

Hair & Soul Wellness Hub

Dec 10, 2024  on Shopify

I wanted to take a moment to share my positive experience. It’s user-friendly and has made my tasks much easier! I also want to thank Annie for the exceptional service. She was attentive, professional, and truly went above and beyond to ensure everything was set up perfectly. Her support made the entire process seamless.

Geneviève's

Nov 19, 2024  on Shopify

Sudhan ravi was absolutely amazing!!!! He is an incredible problem solver, patient, and very attentive to details. Will work with them again in the future.

My Store

Nov 14, 2024  on Shopify

Janani was an excellent provider helping me figure out everything in quick time. She got me sorted in ten minutes sweetly. With her help, my Bookeasy setup is up and running flawlessly, and I am pretty confident with managing my bookings. Janani provided exemplary customer service; certainly a five-star rating from me. Highly recommend!

Major Kee's Collection

Nov 14, 2024  on Shopify

Got on a call with Sudhan Ravi to assist with setup for the Bookeasy application. Sudhan was super helpful and knowledgable of how to resolve my issue. I was able to get it resolved in a timely manner and also, was able to setup my appointments. Thank you for you help! I really appreciate it and look forward to using the app!

Frederick Irwin Anglican School

Nov 14, 2024  on Shopify

Great app, easy to set up and Janani help me set up a couple of customised requirements. Haven't used app yet - but looks like it will be very useful come February'25 for our appointments Thanks for your help Janani

Ira Light

Nov 06, 2024  on Shopify

I love this Shopify tool! BookEasy has been a huge help for my business, seamlessly managing all my bookings. The customer service is exceptional—always so responsive and willing to help with adjustments and improvements to my settings. Special thanks to Rahul for his dedication and support! This app is super useful, and I couldn’t recommend it more. Thank you, BookEasy team!

Where Angels Whisper

Nov 05, 2024  on Shopify

The customer service experience was excellent when I asked about integration with Zoom. Very helpful and professional. Thank you.

Art Of Mind and Body Flow

Nov 04, 2024  on Shopify

I was assisted today by Rahul and Vindhuja from Logbase, they showed me the fantastic feature of this booking system, they were super helpful and I will recommend both the App and the customer service. Andreina

Fourmis.bio

Nov 01, 2024  on Shopify

Great work with Febin ! He helped me to set up the app and it-s now working all perfectly. Many thanks !

My Store

Oct 20, 2024  on Shopify

Scheduled a zoom appointment for some additional help and the customer service was amazing. Annie was helping me out today and they were very kind and helpful. I was also new to the app and they guided me through a lot of the features bookeasy has to offer. They saved me a lot of time explaining everything in a short call session.

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