Reviews: Appointment Booking

Customer reviews: Appointment Booking — Bookeasy

Reviews (308)

Overall rating

4.9

5

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What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

Exceptional customer service with quick responses and effective problem-solving.
User-friendly and easy to navigate interface.
Customizable features that cater to individual business needs.
Seamless integration with Google Calendar and other platforms.
Free to use, offering functionalities similar to paid competitors.

Common Concerns

Some merchants encountered issues with app stability and critical feature gaps for specific business models.
A few users reported challenges in setting up the application due to layout complexities.
Lack of live chat support in some instances, leading to delayed issue resolution through email.
Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

That Detail Shop

Feb 10, 2025 on Shopify

Update: I have received multiple harassing emails from this company demanding I take down my honest review. Rahul Pradeev ([email protected]) was the person that threatened me today. He said the following "If this matter is not resolved promptly, we will be left with no choice but to take further action against misleading and defamatory reviews. We urge you to reconsider your review and respond to us so that we can address any genuine concerns professionally. This will be our final attempt to reach out before proceeding with the necessary actions." Original TRUTHFUL REVIEW: I tried so hard to like this app. But at the end of the day, it just lacks critical features for a service based business. So I have to move on. I hate it but enough is enough.

That Detail Shop

Jan 10, 2025 on Shopify

I tried so hard to like this app. But at the end of the day, it just lacks critical feature for a service based business. So I have to move on. I hate it but enough is enough.

Remoair

Sep 12, 2024 on Shopify

Poor. Unstable. Not worth the time. We have had this app installed for a while now and just recently a customer reached out and wanted to book an appointment. The customer told us it didn't work. Looking in to it we found out that the widget isn't showing. We contacted support. Their first response was "it looks good from our end...". A few lines later they said they were gonna double check and also check with the tech team and get back. Never got back and when i reach out again they said "Oh we have already double checked everything and it looks good from our end". Their lates solution to the problem was sending me print-screens of all different devices and web-browsers they have to prove that it works. For us it still does not work even though we have tried different browsers, computers, phones, wifi-connection. But... I guess booking support ain't that easy after all...