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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Be Water

Jan 29, 2026  on Shopify

Excellent customer support : fast, helpful and professional

HIBA JABER

Jan 28, 2026  on Shopify

Vagabundobjects

Jan 27, 2026  on Shopify

All perfect! Thank you for your super support on our zoom call Mr. Vignesh!

Her Place Cosmetics

Jan 27, 2026  on Shopify

Very Supportive with great product knowledge by Vignesh SR and Nitish.

Sobrio

Jan 23, 2026  on Shopify

Her Place Cosmetics

Jan 22, 2026  on Shopify

Very Supportive with great product knowledge by Vignesh SR.

udreamr

Jan 22, 2026  on Shopify

Vignesh was very helpful.

Kthos Crystal & Energy

Jan 22, 2026  on Shopify

Harpella

Jan 20, 2026  on Shopify

Rahul was amazing, helped me check over the layouts and added in extra bookings where i had forgot. Super friendly service!

Realistic Careers

Jan 20, 2026  on Shopify

Nithish was very helpful in explaining our issue and resolving it. Thank you

Apple Blossom Baby And Decor

Jan 17, 2026  on Shopify

Durkesh, Was very helpful in getting me set up with the ap. I think this will be great fit for our store.

Brewery Pottery

Jan 16, 2026  on Shopify

I chatted with Pragatheesh on the chat line and Pragatheesh was kind and helpful with my questions!

STRAVELS

Jan 14, 2026  on Shopify

very kind, helpfull e super efficient

Fischfreunde Goslar

Jan 14, 2026  on Shopify

Exceptional help from Vignesh. Can only recommend the app.

Babycakes by Lucy Young

Jan 14, 2026  on Shopify

Really easy to use app- syncs with google calendar. The very few times I've needed any assistance or had any issues- customer service has been absolutely fantastic! No wait time and always happy to help. Pragatheesh was great when I needed assistance today

La Perla Smiles

Jan 13, 2026  on Shopify

Vignesh was very helpful I downloaded the app and needed help and within minutes has on a zoom call showing me what to do! Great service

GoodSam Eye & Laser Center

Jan 13, 2026  on Shopify

Nice app

EdadesFarms

Jan 13, 2026  on Shopify

Nitish gave superb technical support. Got my store up and running instantly.

Luxely

Jan 13, 2026  on Shopify

Vignesh was very helpful and this app is super easy to use, thank you.

Traveling Seamstress

Jan 12, 2026  on Shopify

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