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Customer reviews: BookX— Appointment Booking App

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Reviews (294)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Sine By Di Pinto

Jul 31, 2025  on Shopify

PawsUp

Jul 30, 2025  on Shopify

RR DOWNTOWN ARCADE

Jul 21, 2025  on Shopify

Very good service, It has helped me alot to build my website And the support team of this app is fabulous they are ready to help anytime The guy who helped me from the bookX support team "Rahul", he is very cooperative cool and he helped me fix my issue within minutes. Thank you!

Klein House Coffee

Jul 21, 2025  on Shopify

attentive; resolved any issues, one on communication. Fast, clear. I couldn't be happier!

vbeautyskinclinics

Jul 18, 2025  on Shopify

durkesh has been bery helpful and the app is handy to use

Tookies NOLA

Jul 14, 2025  on Shopify

ishinternational

Jul 11, 2025  on Shopify

AVANA RENT AL

Jul 06, 2025  on Shopify

Outstanding Support – Highly Recommend! I’m extremely satisfied with the help I received from Nithish! He went above and beyond to resolve my issues quickly and efficiently. His expertise was evident—he not only fixed the problem but also explained everything clearly, ensuring I understood the solution. What stood out most was his patience, professionalism, and genuine willingness to help. He turned a frustrating situation into a seamless experience. If you need reliable, knowledgeable support, Nithish is the person to trust! Thank you again for your exceptional service!

THRIVE Sensory

Jul 03, 2025  on Shopify

Was so much help! Spent an hour sorting out my errors for me. Thank you!

My Store

Jul 01, 2025  on Shopify

Nithish did an amazing job getting us started on the app and answering all our questions!

Voyage

Jun 26, 2025  on Shopify

great app so far

S&S Digital

Jun 19, 2025  on Shopify

Super ! L'interface est rapide et simple d'utilisation. Juste dommage que ce soit pas en français.

Bentleys Banchory

Jun 19, 2025  on Shopify

Contacted BookX via chat with Dukresh and was delighted with the service and he resolved my problem straight away. A+++++ review from my company

Freedom Space & Time

Jun 19, 2025  on Shopify

Great app and service!

CAPRICCIO

Jun 19, 2025  on Shopify

Texas MudDauber Pottery

Jun 19, 2025  on Shopify

6.19.25. Once again.. Help was waiting when I got stuck again... Kavishan helped me solve a problem I am certain I wouldn't have solved myself at this point. THANKS Kavishan. I appreciate you. 6.4. We are just getting our business back up. BookX is easy to use and I appreciate customer service. I spent just a few minutes on chat with Rajkumar... problem solved. I won't hesitate to ask for help again. 6.5. Nithish once again helped via zoom to correct a problem right away... I haven't found customer service like this in such a long time. Thanks you so much.!! Danna Jo Ritter

Flourish Employment

Jun 16, 2025  on Shopify

Excellent Support & Seamless Integration! I'm using BookX for my Shopify store, which is focused on service-based enquiries rather than physical products. The team at BookX has been incredibly helpful — they understood my unique setup and went above and beyond to assist me. Everything was handled efficiently through the theme editor, and communication was smooth throughout. Special thanks to Febin and the support team for their prompt and professional service.

Canine Movement Lab

Jun 16, 2025  on Shopify

I just installed the app and it's pretty easy to set up. I had to tweak a couple of settings, but Febin helped me right away.

Cosmic

Jun 10, 2025  on Shopify

We started offering vegan classes and this is a great app to do our service for ease of booking for customers. Durkesh kumar Raja helped me with fixing it. :)

Texas MudDauber Pottery

Jun 05, 2025  on Shopify

6.4. We are just getting our business back up. BookX is easy to use and I appreciate customer service. I spent just a few minutes on chat with Rajkumar... problem solved. I won't hesitate to ask for help again. 6.5. Nithish once again helped via zoom to correct a problem right away... I haven't found customer service like this in such a long time. Thanks you so much.!! Danna Jo Ritter

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