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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Remoair

Sep 12, 2024  on Shopify

Poor. Unstable. Not worth the time. We have had this app installed for a while now and just recently a customer reached out and wanted to book an appointment. The customer told us it didn't work. Looking in to it we found out that the widget isn't showing. We contacted support. Their first response was "it looks good from our end...". A few lines later they said they were gonna double check and also check with the tech team and get back. Never got back and when i reach out again they said "Oh we have already double checked everything and it looks good from our end". Their lates solution to the problem was sending me print-screens of all different devices and web-browsers they have to prove that it works. For us it still does not work even though we have tried different browsers, computers, phones, wifi-connection. But... I guess booking support ain't that easy after all...

Traffic Control Licences

Sep 11, 2024  on Shopify

Annie was wonderful to deal with. I installed the app pretty seamlessly, though there were a few customisations that i wanted to take place on the store. After a call with Annie, she quickly opened a ticket for the tech team to action my requests and edit the booking flow to be as per my request. Really appreciate the effort the team went to :)

Tasva

Sep 02, 2024  on Shopify

Good app, works well with any theme and easy to set up appointments but only issue is there is no option to select products in bulk.

Daisy Magazine India

Aug 27, 2024  on Shopify

Exactly what we needed ... This is a gem of an application if you are adding a rental service in your store .. Furthermore , the customer service is sooo good..The agent Siddharth helped me whenever i needed solutions. Thumbs up!!

DOO.NAIL

Aug 27, 2024  on Shopify

Rahul is really helpful and resolved my problems with the scheduling button really fast. Would recommend anyone who wants to integrate a booking system into their website.

Manuel Gallardo

Aug 25, 2024  on Shopify

I have been using Bookeasy for 1 week, but the technical support has been wonderful. I was looking for an app that would allow me to use line item properties alongside bookings and this one has been everything I dreamed of. Shoutout to Rahul and Kavishan for being my best store collaborators.

Pink Cosmetics

Aug 25, 2024  on Shopify

This app has changed my life, so simple and I just get consultations booked effotlessly, I just check my diary the night before and its all done - Siva, was a great help, I needed to check that my google calender was auto pulling my appointment through and he was super efficient.

Amouret Fine Jewelry

Aug 19, 2024  on Shopify

Sudhan was awesome helping me customize the app. Very quickly resolved the issues right on a zoom call!

Oopsy Daisy Sweets

Aug 11, 2024  on Shopify

I was looking for a calendar app that would work seamlessly with my website and be user-friendly. This app fits all the requirements and the customer service is amazing too! You will be satisfied with this app.

Beachcombers Henna Supply

Aug 07, 2024  on Shopify

Great app. Intuitive. The service is very good. I had a couple of issues (my end) and they quickly and easily helped me solve them.

Bonsai-En

Aug 06, 2024  on Shopify

We have this app on 2 of our stores at the moment and it seems to be working well for what we need. Anytime i have needed assistance it has been quick and painless. i look forward to seeing more features added in the future such as automatic timezone conversions.

Poppy & Someday

Jul 30, 2024  on Shopify

I have been using Bookeasy for 6 months to manager appointments for a spa and service based boutique that uses Shopify for e-commerce and product management. I recently had an issue with a double booking and Sudhan was very helpful in finding a solution. I really appreciate that you can book time to chat live with a representative to help you with Bookeasy.

Apicem Media Marketing

Jul 25, 2024  on Shopify

Fabin was a fantastic help and was able to explain everything accordingly and do as I asked for our website. I will continue to use this app due to the amazing support.

Border Spirits & Botanicals

Jul 24, 2024  on Shopify

I am very new to websites and have had a few questions that have been quickly and easily solved. Febin has been a massive help, the 'live chat' is such a useful tool, thank you

Aspens Dog House

Jul 21, 2024  on Shopify

Very user friendly and easy to navigate! The customer support is quick to chat with and very easy to work with. Veena was exceptional!

kasongrainger

Jul 18, 2024  on Shopify

Great app! As good or better than all of the paid apps out there. The support is also amazing and very helpful. Rahul specifically helped me and was able to quickly answer any questions I had.

Wild Canyon Adventures

Jul 17, 2024  on Shopify

This app has great functionality but disappointing customer support. For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue! I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on! I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked. Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING. So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.

Fore & Fine

Jul 17, 2024  on Shopify

Bookeasy is a very user-friendly app that does exactly what it promises. The overall experience has been fantastic, with a responsive and helpful team behind it. All my questions were answered quickly during a 20-minute call with Rahul, one of their team members. A must-download for any company handling bookings.

Chommies

Jul 09, 2024  on Shopify

Thanks to Rahul for helping me set up my bookeasy app! He was very quick and efficient and explained everything very well! Thanks again!

amnotboutique

Jul 08, 2024  on Shopify

I wanted to customize the placement and size of my booking button and they fixed it for me within 5 minutes. Great service and support!

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