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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

PickleNova Pickleball

Sep 02, 2024  on Shopify

This app is great and the customer service reps have been outstanding helping with the initial process of my listings. I highly recommend this app

Broma

Sep 02, 2024  on Shopify

My concern is fixed right away, I have previous used Marketplace Connect App, but it was messed up. But when I install Cedcommerce app and I'm happy successfully set-up with an amazing support with Mannu.

Pangea Clothing

Sep 02, 2024  on Shopify

Got it for only some hours and cannot tell much. But the support so far is awesome and gives quick help! Thank you!

TapsNThings

Sep 01, 2024  on Shopify

Shadab Khan was really good helping, I will reach out to him if I need more help. Shadab also helped me over the zoom to list my product on Amazon

Pepperina Calzature

Sep 01, 2024  on Shopify

Mannu Singh si è preso cura del problema che riscontrato dimostrandosi molto professionale e capace di risolvere le problematiche e di intuire subito il problema. Grazie!

Reagan Supply

Sep 01, 2024  on Shopify

Mohd helped me get this set up quickly and it works very well. I can easily send my listings straight to Amazon.

KapFlow Tees

Sep 01, 2024  on Shopify

Mansi with support was extremely helpful with getting my templates working again after Amazon made back end changes that broke them. This listing software is such a time saver. We really couldn't do this without CedCommerce.

Keredlisa

Sep 01, 2024  on Shopify

great customer service and great knowledge of the job. customer service agent help resolved my technical issue quickly. I highly recommend

Dozy Oats

Aug 30, 2024  on Shopify

Just getting started, but seems to be working well - and the online support has been excellent (even on a Saturday afternoon).

Everything Catholic

Aug 29, 2024  on Shopify

Responsive customer service and easy way to start selling your Shopify listed products on Amazon. Would recommend to a friend.

Little Brixton

Aug 29, 2024  on Shopify

Had difficulties uploading - Nupur helped me greatly and talked me through uploading a template step by step, she knew her stuff and helped me every step of the way! Very professional and curtious - very good experience!

Oakland Puzzle Company

Aug 29, 2024  on Shopify

CedCommerce gave me great support when I needed help getting my products ported to my new Amazon store. I ended up needing help on multiple issues and they were very responsive. Thank you!

Relatee

Aug 28, 2024  on Shopify

Nupur is extremely helpful anytime I get an issue. Having someone always ready to assist you with the setup is extremely helpful.

Bluccii

Aug 28, 2024  on Shopify

CedCommerce was very helpful and attentive in helping me get my products listed on Amazon. I've used three other integrations but I could not get the help I needed.

Safe prod

Aug 27, 2024  on Shopify

Your support has been nothing short of exceptional Aanya. You addressed all my concerns with great attention to detail and ensured everything was handled perfectly. I’m very impressed with the level of service you provided.

My Cluck Hut

Aug 27, 2024  on Shopify

So far so good. Customer service has been helpful and concise. As long as functionality is as described, this seems like it's going to be a great addition to our shopify store. Thank you!

Miyo Kind

Aug 27, 2024  on Shopify

This app is very well put together, even for those like me that aren't intuitively tech-savvy. I've had expected challenges: Today Mannu Singh is helping me extraordinarily! I am so thankful for the awesome support and speedy problem-solving.

myGemma

Aug 27, 2024  on Shopify

CedCommerce's support team is very responsive and able to help with any issues that may arise. The connection between Shopify and Amazon with CedCommerce is pretty seamless and doesn't require a lot of setup, any issues that do arise the customer support team helped with.

Strechgear

Aug 27, 2024  on Shopify

Your support has been remarkable. You carefully addressed all my concerns and ensured that everything was managed seamlessly. I'm genuinely impressed by the exceptional quality of service you've provided.

SheaThomé

Aug 27, 2024  on Shopify

Your support has been outstanding. You addressed all my concerns with meticulous attention to detail and ensured everything was handled flawlessly. I'm thoroughly impressed with the exceptional level of service you provided.

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