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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Hercules Supplements Aust

Feb 13, 2025  on Shopify

So far I've had a great experience. Nupur has been extremely communicative and helpful. They finished the project ahead of schedule which was great.

European Food and Gifts

Nov 14, 2024  on Shopify

very difficult app if you not developer or just small business owner and doing all your self it is imposable list your product without help. But they have great support team ready to help. Thank you

AJ Sports

Oct 31, 2024  on Shopify

great support team, very helpful. interface is a little confusing

BLUELANDER A LAND OF TRUST AND FASHION

Oct 18, 2024  on Shopify

We have been facing continuous errors while updating our products and felt completely stuck. However, Anya Srivastava was an incredible help throughout this process. Not only is she kind and supportive, but her skills are truly impressive. She went above and beyond by uploading our products on our behalf, which really touched us. Thank you so much, Anya! It was a wonderful experience working with you, and we truly appreciate your assistance!

BNC Shops

Oct 03, 2024  on Shopify

Raju Sah was wonderful. He was 5 stars! This is already a very complicated process, but he was able to help me understand it so I could get my products on Amazon. The application is 3 stars: I do think there's a lot of room for improvement between the connection of CedCommerce and Amazon though. There's no reason to get failed attributes one-by-one from Amazon, or have to go through this many steps to get a product listed in an automated fashion. I bought into this app thinking it would be simple to upload a product, but that's def not the case. The product owner and development team have a long way to go to make this seamless for the users.

Designs From Luna

Sep 23, 2024  on Shopify

Support was good , first time was a bit confusing since i used live chat and the agent was chatting with others at the same time , but when i booked a call it was perfect , clear and fast help. thank you

Gamango

Sep 08, 2024  on Shopify

Is working good overall. Some bugs and delays sometimes. Support answers quick. Technical Tickets issues takeabout 24hours. -1 Star, The support team is overly enthusiastic and repeatedly follows up with requests for sales or feedback/reviews and asks for screenshot of review.

RPM Rivals

Aug 26, 2024  on Shopify

Customer Service: the support team is very helpful and willing to go the extra mile. thanks to Mansi Gupta for showing the process of uploading

Solid Solutions

Aug 06, 2024  on Shopify

We had some issues with the delay in the subscription update but all got fixed. It is a good app with 24/7 support. It will save you a lot of time. There is some learning to do but support is there if you have any problems, you can just ask. Thank you

Möbelmeister M&M

Aug 04, 2024  on Shopify

sehr gute service center

Cozy Candles Inc.

Jul 29, 2024  on Shopify

Great customer service. They reply promptly. They helped fix one of my issues. The only reason I gave it four stars was because it's a little tricky for me to use, and a lot of error messages which customer service helped me with. I may update to a 5 star later. I just feel the app could be a little more user friendly for beginners. I think once I get the hang of it it, will get easier. But customer service is great!

Bona Fide Fashion

Jul 19, 2024  on Shopify

This app has been very helpful with my Amazon integration.

CEUR SHOP

Jul 02, 2024  on Shopify

So far so good, I would definitely recommend. I have received good 24 hr service. Thanks Nupur

This1ne

Jun 12, 2024  on Shopify

A lot of learning and not fully automated but it does the job, saves you time and allows bulk updates, provides you with this bridge to amazon and allows you to expand to new shoppers and bigger markets

Bshirt

Jun 09, 2024  on Shopify

I had a very good experience with CedCommerce thanks to exceptional customer service from Raju Sah. He was incredibly helpful, responsive, and went above and beyond to ensure all questions were answered and issues resolved promptly.

Sancher Sarees

Apr 10, 2024  on Shopify

I'm incredibly impressed by the CedCommerce Amazon support team's professionalism, efficiency, and dedication to resolving issues promptly. Their expertise, courteous demeanor, and excellent communication skills have made every interaction a positive experience. I highly recommend their services to others.

REAXION|reaxion.jp

Mar 17, 2024  on Shopify

和訳されていないため理解できない部分が多いが、チャットサポートが丁寧に教えてくれる。

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