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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Bali Balance

Apr 14, 2025  on Shopify

Excellent support from Nupur Sah. He helped us resolve a product uploading issue with our Amazon store. As new users of this plugin, we’re impressed — it’s a great addition to Shopify!

Alma Bella plus

Apr 02, 2025  on Shopify

alles top

Nuts Pick

Mar 27, 2025  on Shopify

Very good app. Top customer service from Yogesh.

Made2Motivate Therapy Supplies

Mar 25, 2025  on Shopify

Thus far the customer service has been great! I am still setting up the app... but I'm finding the interface to be self explanatory so far. Will leave another review when completed

Cult of Cult

Mar 24, 2025  on Shopify

Trying to get things setup and support is a great help so far.

Norvine

Mar 24, 2025  on Shopify

I had trouble getting my products live, and the support team was super friendly and helped me via a meeting to solve all my issues. Initially, I was using the Shopify Marketplace app and couldn’t make any progress there.

Art Prints Gallery

Mar 24, 2025  on Shopify

Mohd Shadab was a great help. Very easy to fix the problems wee had and now have help through WhatsApp.

Tote3D

Mar 20, 2025  on Shopify

The process is very easy and great customer support. There are readily available to fix any issues. Nupur Shah is very helpful

BERSKI

Mar 19, 2025  on Shopify

Great support so far

Tannus

Mar 18, 2025  on Shopify

Perfect assistance and super avaiable

Microvision Optical Japan

Mar 18, 2025  on Shopify

Common Comfort

Mar 17, 2025  on Shopify

Incredibly patient and helpful. Would recommend without reservation!

Rosie Assoulin

Mar 14, 2025  on Shopify

Incredible customer support, they were able to fix the SKU and variant issues. good quality service and friendly and professional team.

Lettuce Grow

Mar 07, 2025  on Shopify

Excellent support, and tool seems to work well.

Broadway Limited Imports

Mar 07, 2025  on Shopify

This app really saves a lot of time. Had a question and it was answered thoroughly and quickly! Great app and customer support!

Lady is Beauty

Mar 07, 2025  on Shopify

I cant to do nothing. No templates, no connect with amazon, no correct addres - nothing

Sentinel Safety

Mar 05, 2025  on Shopify

Wonderful experience

Salt of the Earth Natural Deodorants

Mar 04, 2025  on Shopify

Excellent support from Mohd. Shadab Khan to resolve an ongoing product link issue with our Amazon store. He worked with me for over an hour to resolve this and get all our products live again.

Bella Frye

Mar 04, 2025  on Shopify

Some delays, but the template mode is superior to any other apps.

Tee Nation

Mar 03, 2025  on Shopify

The support helped understand how the errors correspond with the template.

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