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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Bety Smart

Oct 29, 2024  on Shopify

excellent app, wonderful customer service guided for for GTIN exemption approval and help me in product upload by Shadab. I recommended the services.

Christmas Trees In The Mail

Oct 27, 2024  on Shopify

I highly recommend this company. Ive used their applications for my etsy, wal mart, and amazon integration. First of all, its an easy to use and effective application. It has everything you need to connect your shopify store. The main reason why i recommend these guys is their customer support. They go above and beyond to take acre of any questions. They take the time to show you all the features and how to use the app efficiently. They are always available if a question arises

Those Flippin Stone Kids

Oct 24, 2024  on Shopify

I use this app to integrate my Shopify store with Amazon. As I am not super technical and don't understand a lot of this stuff, I have had to reach out to support several times. Each time, they are so helpful with answering my questions, walking me through what to do, and even showed me ways to save myself tons of time when uploading my products. Whether I am contacting them via chat, or email, their support team helps me better understand how to resolve the issues that I am facing, and work through them. I highly recommend them!

The Bargain Bloom

Oct 23, 2024  on Shopify

I am very impressed with the service I received while using this app. As a new user, the product knowledge and patience was greatly appreciated. I highly recommend using the Live Chat if you ever need it.

Baby & Pet

Oct 23, 2024  on Shopify

Shadab was amazing. Thank you for your help uploading my first item to amazon! Also he guided me on the excemption approval, I really appreciate that from him!

Duck World

Oct 22, 2024  on Shopify

This is the no.1 app for syncing Shopify to Amazon. It is a bit complicated due to the different amazon regulations and the tonnes of the information that they need. But I chatted to customer service, who were the most helpful customer service ever! Mannu, the customer service agent, guided and helped me, responded quickly and was a real star.

CosmiyaGiftingCo

Oct 22, 2024  on Shopify

The customer service is fantastic! I got someone to answer me within minutes. Even though it is highly depends on who you get, Mannu S was super helpful.

The Chateau

Oct 22, 2024  on Shopify

Currently learning to use the app and the integrate with our Amazon store. Support was really fast and informative. Thank you.

Gifts Cafe

Oct 22, 2024  on Shopify

Great assistance offer my problem. All my technical questions were answered satisfactorily. Great service.

nobaanimal

Oct 19, 2024  on Shopify

AMAZING customer service. CED's team is always available to help, support and get your business going on Amazon. It's a tough cookie to get those listings in but they won't let you down!

My Store

Oct 19, 2024  on Shopify

I’ve had an amazing experience with this app! Not only is it easy to use and full of great features, but the customer support is truly outstanding. Every time I’ve had a question or issue, the support team has been quick to respond, super helpful, and always goes above and beyond to resolve my concerns. It's rare to find such dedicated and attentive support. Highly recommend this app for anyone looking for a great product backed by exceptional service!

RinGifts

Oct 18, 2024  on Shopify

Wonderful experience, he explained all what I was asking and was very well informed with template how to upload items, thank you again for your help!

Emerald By Love

Oct 18, 2024  on Shopify

I had a disappointing experience with this service. I hired them to upload my products to Amazon and was told there were synchronization issues between Shopify and Amazon, allegedly due to payment problems or vacation mode. After contacting Amazon directly, I confirmed that my Seller Central account is fully operational and ready to post products. Despite providing screenshots and proof of my $300 payment, the service provider has not resolved the issue and insists the problem lies on my end. On top of that, they don’t respond to emails, and their customer service has been terrible since I made the payment. It’s hard to trust the positive reviews they have, as they seem fake. I would advise others to be very cautious when dealing with this app

BLUELANDER A LAND OF TRUST AND FASHION

Oct 18, 2024  on Shopify

We have been facing continuous errors while updating our products and felt completely stuck. However, Anya Srivastava was an incredible help throughout this process. Not only is she kind and supportive, but her skills are truly impressive. She went above and beyond by uploading our products on our behalf, which really touched us. Thank you so much, Anya! It was a wonderful experience working with you, and we truly appreciate your assistance!

Thatch Hair Products

Oct 17, 2024  on Shopify

I needed help setting up the Amazon and Walmart Marketplaces. Yogesh and Prashant where extremely helpful and went out of their way to help me setup both configurations. They jumped on live meetings quickly to help resolve any issues I ran into. I'm continuing to partner with them to help further configure and optimize our listings and am very grateful to have a strong team supporting me. Highly recommend to anyone new to marketplace listings!

Be You Clothing Company

Oct 17, 2024  on Shopify

Mannu, Thank you so much. Your customer support was fabulous. I got everything I needed from our conversation and got all issues fixed in one chat.

supremesip

Oct 16, 2024  on Shopify

The service provided by this company is extremely disappointing. They charge extra for features that should be included in the subscription. I have to call them daily, and my issues still aren't resolved. It feels like their goal is to frustrate customers into paying more for services they've already paid for. Truly frustrating.

The Byrd, LLC

Oct 11, 2024  on Shopify

Yogesh was very helpful and courteous, greatly appreciated. He helped me link products Amazon to Shopify.

GLARA HOME

Oct 11, 2024  on Shopify

i have worked ifat and he has been amazing in helping me with adding my product to amazon. i really apreciate his patient

Litlook

Oct 10, 2024  on Shopify

Fantastic Amazon-Shopify Integration and Stellar Support from Yogesh! I've been using the CedCommerce app to integrate my Amazon store with Shopify, and I couldn't be happier with the results! The app itself is incredibly efficient, making it easy to manage inventory, sync listings, and fulfill orders across both platforms seamlessly. It has saved me so much time and effort. But what really stands out is the exceptional support I received from Yogesh. He was extremely knowledgeable and patient, helping me navigate the setup process and resolve any challenges I encountered. His prompt responses and willingness to go above and beyond made all the difference. If you're looking for a reliable app for your Amazon-Shopify integration, CedCommerce is the way to go—and I highly recommend reaching out to Yogesh for support. Thanks again for such an amazing experience!

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