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Customer reviews: CedCommerce Amazon Channel

Develop by Shopify

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (967)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

RFM Denim

Nov 06, 2025  on Shopify

Support is incredible. We hopped on a quick google meet and answered my concerns very quickly and efficiently!

Guzzgoggs

Nov 04, 2025  on Shopify

I am new to using these systems in order to upload products to Amazon, therefore I have required some support (quite extensively!) in order to master this. The team at CED Commerce have been very supportive and patient with me during this process and this is really appreciated.

Invinci Core

Nov 03, 2025  on Shopify

If I could give 0 stars I would. This application and developers are filled with crooks and scammers. The app was not able to be used with AMAZON as promised. After discussing with their support team they informed me that it would not work which is fine... Several months down the road I was still getting charged for this APPLICATION unknowingly. Contacted support and they OFFERED a full refund. Fast forward after offering and supposedly approving the refund they then said they were not going to offer the refund as stated. SCAMMERS CROOKS LIARS AND THEIFS. Reporting to the BBB, My CC company and also SHOPIFY.

Gift Of Bling

Nov 02, 2025  on Shopify

CED commerce always provide excellent customer service. I like the app, I just wish the mapping was easier.

Linenly

Oct 24, 2025  on Shopify

Excellent app for connecting Amazon and Shopify! The integration works smoothly — product listings, inventory, and orders all sync perfectly between both platforms. It has saved us so much time managing multichannel sales. The CedCommerce team is always responsive and helpful whenever we have questions. Highly recommend this app to anyone selling on Amazon through Shopify!

iLevel Lab

Oct 23, 2025  on Shopify

All the good reviews you see are bought!!! They offer a discount on their services if you write them a good review! Out of 1200 products only 1 integrated. The support available 24/7 to sell you an $8,000 package to upload your products to amazon. In the 2 hour zoom meeting, they aggressively tried to sell their service for the upload and Amazon ads. I kept repeatedly saying that we do not have a single product listed yet, and they kept on pushing to buy their ad services, really off-putting and aggressive! After I hired another company to help with the product sync. The orders started coming in through ced commerce app with "paid value" as if captured on shopify, although payment was on Amazon! This means in the end of the year on your tax report you'll have to pay for amazon sales revenue twice, once on Amazon and once on shopify, unless you go and dig out these sales one by one out of shopify report! I asked ced commerce about this issue several times, and they have not replied!

Surfstr

Oct 15, 2025  on Shopify

Raju Sah was exceptionally helpful. I initially purchased LitCommerce but soon discovered its major limitation—it couldn’t automatically send essential order fulfilment data to Amazon, such as shipping provider, dispatch date, time, and tracking number. Without this functionality, every order required 100% manual input, which completely defeated the purpose of using an automation tool. After some research, I found that CEDCommerce offered the full automation I was looking for. I first hired a freelancer to set it up, but unfortunately, he made several errors. I then contacted CEDCommerce directly, and Raju stepped in to help. He quickly fixed everything, showed genuine interest, was highly proactive, and provided consistent follow-up throughout and after the setup process. Highly recommended — excellent support and a truly professional team!

Spoken Gifts LTD

Oct 13, 2025  on Shopify

I downloaded this app as i believed it would help with starting to list our products on amazon when i installed the app it kept telling me to choose a payment plan (none of which had a 7 day trial which is the norm on shopify) i chose the cheapest one i could so that i could test the app out Quickly realising the app wouldnt work for me, i contacted customer service with some questions and asked for a refund as the app wasnt suitable for our products Customer service, instead of advising me on how to use the app, told me to uninstall it and they dont do refunds but would give me a credit to use if i wanted to use the app in the future Baring in mind that i had the app installed for less than a couple of hours before reaching out to the customer service, and less than 24 hours before uninstalling it Waste of time and money

SpaceEnlightenment

Oct 09, 2025  on Shopify

Fanstatic support and guidance was able to finally understand the basic in opening and linking my store and products to Amazon.

Bhumi Organic Cotton (AU)

Oct 07, 2025  on Shopify

With difficulty navigating the Amazon listing world, the CedCommerce app is a bridge to help carry information from Shopify to Amazon listing - checking all the compliance rule boxes required, and syncing of product details and inventory so as to reduce a lot of the manual work that would be required. Our dedicated Account Manager Divyam is the perfect guide whilst we navigate and understand Amazon listings, and is always so quick to respond to my queries, and answers them perfectly. We are looking to have CedCommerce support our Ads Management, optimisation & A+ content on listings which is a great service to have for our small business.

SYREEM

Oct 06, 2025  on Shopify

My Customer support representative was super helpful and gave me the attention I needed to be able to upload my products to Amazon. I am very happy with the level of support provided.

Shining Luxury

Oct 04, 2025  on Shopify

the help desk is really great! The person that helped me twice was every time he was so polite and patience with me that I really don't understand nothing of technology, thank you so much!!! i definitely advise this app!

Thai Food Store

Oct 01, 2025  on Shopify

Just swapped over to this App for Shopify and it has been really easy to use. Most other Apps are clunky and not so automated. This App has made my life a lot easier. I would highly recommend CEDCommerce for any integrations.

Millican Pecan

Sep 29, 2025  on Shopify

Excellent customer service from Raju Sah. Solved my linking issue in under 5 minutes. All good to go again.

Butcher BBQ

Sep 26, 2025  on Shopify

I received very good and fast support when I was having issues getting the Shopify to load the NON-Amazon items. With in one hour I got an email and a phone call was et up and they walked me through the process. Very happy with the help I got.

FloofChonk

Sep 24, 2025  on Shopify

I've been a customer of CedCommerce for the past three months. I initially reached out to ask for help to load my products onto Amazon's Seller Central, because that process is incredibly difficult for someone new to the process. From the beginning, I had an outstanding team. I was invited to a call where the team wanted to understand my goals, and from there helped me fine tune which products to list. They expertly guided me through the process to be GTIN exempt, and what was needed for that to go through. Once that was done, we regrouped and my products were loaded. I'm working with the team now on building out my Amazon store front and am upgrading product descriptions, photos, and more to make my store stand out from others. Every person with whom I have worked has been professional, very nice to speak with, knowledgeable, and worked to guide me through the steps very quickly and also very clearly. I highly recommend CedCommerce as a trusted partner for sellers who want to list on Amazon.

BOSS BERRY

Sep 16, 2025  on Shopify

Great app and extremely knowledgeable and quick product support. The team in very responsive - they reached out to me to help setup and answer question once I enrolled to help me setting up and have helped resolved issues/answer questions quickly ongoing. Very helpful to move from Shopify to Amazon! Vishal has been great.

Canada PEScience

Sep 15, 2025  on Shopify

Top notch support. The app is pretty technical and requires some patience to learn, but the support team is extremely responsive and almost always available on the live chat. Without the support team it is hard to manage. With the support team it is a 5 star app

Silvia Tcherassi

Sep 12, 2025  on Shopify

With the new application change, there was much better customer service. Onboarding was seamless, and the team was helpful in clearing up all doubts. Connector is properly communicating.

Sergio Hudson

Sep 11, 2025  on Shopify

Great solution for linking seller's shopify accounts to their Amazon Seller Central account. Specifically image, inventory and pricing updates. While the linking process is not always intuitive, the cedcommerce support team is really helpful and even got on a call to walk me through the steps to solve my issue.

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