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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Upstanding Apparel

Oct 09, 2024  on Shopify

We've been using CedCommerce Amazon Channel to manage our Shopify-to-Amazon sales, and it's been a great experience. The platform is user-friendly and makes it easy to create and optimize product listings, sync inventory, and track orders. The customer support is exceptional – Shadab and the team have always been quick to respond and helpful with any questions. We highly recommend CedCommerce to Shopify sellers looking to expand on Amazon.

Lavish 4 Less Handmade Bath Products

Oct 08, 2024  on Shopify

Hello I am happy with the support I have recieved from Vishal Kumar Tyagi. Everyone I have spoke to has been very polite and resourceful providing solutions in real time and helping with any question I appreciate thier help. Thanks for your assistance with any little issue.

Keus.nl

Oct 07, 2024  on Shopify

This app adds Amazone as a channel, which makes it very easy to publish and sync items. Support is almost instant and highley skilled, they helped me get through the jungle of Amazon curiousities.

Jake Designing

Oct 05, 2024  on Shopify

It's Sunday and I have been struggling to find a company to help me list my shopify products to Amazon. I tried another company but support was difficult and limited. Support was amazing and helped me get things rollling. This was crucial to me making a decision on which company to use. FIVE STARS for helping me on a Sunday. Highly reccommend! Thank you so much!!

Pure Flats LLC

Oct 04, 2024  on Shopify

Working with Yogesh today as a brand new user of CEDCommerce Amazon Channel, we have been a Shopify store for 3 years and now working to add Amazon as an additional sales channel. My experience with CEDCommerce so far has been EXCELLENT. Very responsive on the chat line as well as 2 live Google Meets sessions to help me list products and link my store. Yogesh was an excellent resource and answered all questions about Shopify and Amazon setup and linkage. So far A++++ ratings and great experience with CEDCommerce.

BNC Shops

Oct 03, 2024  on Shopify

Raju Sah was wonderful. He was 5 stars! This is already a very complicated process, but he was able to help me understand it so I could get my products on Amazon. The application is 3 stars: I do think there's a lot of room for improvement between the connection of CedCommerce and Amazon though. There's no reason to get failed attributes one-by-one from Amazon, or have to go through this many steps to get a product listed in an automated fashion. I bought into this app thinking it would be simple to upload a product, but that's def not the case. The product owner and development team have a long way to go to make this seamless for the users.

Expert WC

Oct 03, 2024  on Shopify

The team at CedCommerce provides outstanding support! They consistently go above and beyond to ensure everything is functioning perfectly. The in-app chat is incredibly useful and makes things so easy. I wish I could give them even more stars, because the service is truly top-notch!

Twisted Roots Alchemy Skin Care

Oct 02, 2024  on Shopify

What a wonderful experience! Asked for help uploading product and the representative not only immediately helped me but additionally showed me the process. Extremely helpful !

Steadfast American

Oct 01, 2024  on Shopify

Manny Singh! Did great helping me with small issues between amazon and Shopify listings. Thank you so much for your help.

GLASS HOME USA

Oct 01, 2024  on Shopify

ok soy nuevo utilizando la app me parece funcional y productiva , la asistencia cuando tienes un problema es inmediata y efectiva . gracias

Sun God Medicinals

Oct 01, 2024  on Shopify

Vishal Kumar Tyagi helped me very quickly to fix a problem with Amazon and Shopify integration that I had been stumped on for quite some time. Thank you so much! Amazing support!!

Chief’s Treats and Pet Supplies

Oct 01, 2024  on Shopify

I am new to using this app, but so far it has been wonderful for linking my Amazon account to Shopify. The features it provides are a huge time saver

SparklingTrendz

Oct 01, 2024  on Shopify

I have always believed that CEDCommerce has some great solutions and east to operate, and with their customer service and help it becomes easier to operate and concentrate on your business.. We are a long time user of ETSY integration and recently installed the Amazon Integration as well and we are glad to have used CedCommerce integration again! Thank you

Peter Stone Jewelry

Oct 01, 2024  on Shopify

The Customer Service is Best "Nupur Sah" Help me add my product to Amazon. Which it is very difficult and impossible to figure out by myself. But she make it super easy. I am so happy since we have dead end on add jewelry to Amazon like forever!! Thank you NUPUR!!!

chiquetrends.com

Sep 30, 2024  on Shopify

CedCommerce has simplified the process of Amazon listing and I totally recommend the support team's service. If you have a Shopify store and you want to scale your business on different marketplaces - CedCommerce will make the jumpstart process very seamless for you!!! 5 STARS and 10 Thumbs up for CedCommerce.

Iceemart

Sep 29, 2024  on Shopify

The support Mannu Singh was helped me to check errors is very efficient and profession , I think I'll more comfortable using this app.

studiomoien.com

Sep 29, 2024  on Shopify

Despite indicating that there is a free plan, in fact they don't show any free plan and force to make payment.

Kokosflora Europe

Sep 29, 2024  on Shopify

It was a great experience, the issue got resolved by Mansi Gupta in a kind way with utmost clarity. The query has been resolved very quickly as well. I understood if the problem is conveyed properly, they are ready and equipped to provide the solution - Just in Time. Many Thanks, Kudos to the team.

Gamango

Sep 29, 2024  on Shopify

Is working good overall. Some bugs and delays sometimes. Support answers quick. Technical tickets issues takeabout 24hours. -1 Star: The support team is overly enthusiastic and repeatedly follows up with requests for sales or feedback/reviews and asks for screenshot of review. -1 Star: Orders that have already been used will be deducted from plan upgrades

Suits In Style

Sep 27, 2024  on Shopify

Wow, this app's customer support is awesome, I love the way they are atttentive to my problems and solving them step by step, the support's session was educating. This is amazing, I recommend this app for ecommerce users. Thank you.

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