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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (960)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

One on One Flavors

Nov 16, 2024  on Shopify

Yogesh was very helpful. He was able to train me quickly with what I needed in order to get my Amazon Connected. Job Well Done!

Shazaru Store

Nov 15, 2024  on Shopify

Amazing app! The customer support is top-notch. I had an issue I couldn’t resolve, so I reached out via chat. The support was incredibly knowledgeable, explained everything that needed to be fixed, and even provided professional advice on the best categories to choose. Highly recommend giving this app a try!

WanderFull

Nov 14, 2024  on Shopify

So far so good! This has been a great way to link our Amazon Store with our Shopify listings for FBM..it is easy to use and there have been no issues. The Support is fantastic, they are willing to hop onto a Google Meet and walk you through setup and any questions. WAY better than Marketplace Connect which messed up our Amazon listing.

National Aviation

Nov 14, 2024  on Shopify

"I had an excellent experience working with CedCommerce. Their platform is user-friendly, and the integration process is seamless, making it easy to manage our online marketplace needs. The customer support team was responsive and knowledgeable, always ready to assist with any questions or concerns.

Steel City Footwear

Nov 14, 2024  on Shopify

Great integration app. Once everything is setup the app does all the work.... support is quick and knowledgeable, one particular individual is Ankit Singh who resolved a question of mine in seconds, not even minutes. Highly recommend.

European Food and Gifts

Nov 14, 2024  on Shopify

very difficult app if you not developer or just small business owner and doing all your self it is imposable list your product without help. But they have great support team ready to help. Thank you

Phat Bath & Body

Nov 12, 2024  on Shopify

Customer service is a joke. They keep asking questions that don't get you any closer to a resolution. It's supposed to link your products from Shopify to Amazon, but you end up having errors on everything. Today my Amazon order didn't sync at all and thank goodness I still have my Amazon seller notifications or I wouldn't have know at all. When I brought this up all I got was excuses why It didn't sync. If I have to do all the work myself, I don't need them getting in the way. Honestly, I think the good reviews they have posted are fake.

Nutri Nation

Nov 12, 2024  on Shopify

After spending days looking for the best Amazon feed company and spending hours on several different demos for different apps I came across this one and have to say hands down the best service and fastest solution currently in the market. Aanya streamlined the process for me and got several products uploaded into Amazon within a couple mins

Metopia Designs, LLC

Nov 11, 2024  on Shopify

I could not do this without the expert help of Mannu. His patience and guidance were a tremendous help in getting my storefront set up on Amazon. Thank you so much ! I highly recommend this app!!

BOLTBUY

Nov 11, 2024  on Shopify

App ui is really nice and the customer support team is very cooperative and understanding. It helped a lot. Thanks, CEDCOM :)

millie + roo

Nov 11, 2024  on Shopify

it has been a month and a half and still no connection. We paid an additional amount to have 3 product types loaded and they still havent done it.

Al Kalima Merch

Nov 11, 2024  on Shopify

what an incredibly professional person Mohd Shadab, he was extremely helpful and resolved all my issues on a single call. Amazing!!!!!!

Wiecel™

Nov 10, 2024  on Shopify

I do not recommend this app! I paid a very expensive service of 900$ extra for them to take charge of uploading all my products to amazon, but they don't do what they say. money and time wasted. 1 star is too much!

MacGear Australia

Nov 10, 2024  on Shopify

I am still learning how best to use this app but I cannot fault the support team. They are quick to respond, patient and helpful. Ifat from the support team spent an extended period of time online with me today working through some issues that I had - her communication was excellent and she was incredibly helpful.

Thetoddlerslife

Nov 10, 2024  on Shopify

Raju and Mannu helped me set up few of my products and whenever i have any problem with anything related to product mapping they always there to help.

California Cowboy

Nov 10, 2024  on Shopify

Yogesh was very helpful to load my products. They took time to understand my needs and to make sure my products were appropriately categorized. Great Job !

Fiscutean

Nov 10, 2024  on Shopify

I needed help with my listings and Mannu Singh from support stayed with me until the issue was completely resolved. He was incredibly patient and helpful, I'm very happy with the support.

Horae

Nov 10, 2024  on Shopify

Their online support is perfect! I spoke to Mannu and he helped me get through everything, step by step. The abilities of the app are literally great, and taking your Shopify store on amazon is a game changer! 100% recommend it!

MICHE

Nov 09, 2024  on Shopify

I am not very tech savy, but got thru it with flying colors. Very patient and helpful with navigation and explanations.

Sossu

Nov 09, 2024  on Shopify

It is amazing support I got from Yogesh, he was super helpful through the process for me to set up everything and so helpful. Product is also easy to use and maintain! Thank you :)

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