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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (989)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

The Bargain Bloom

Oct 23, 2024  on Shopify

I am very impressed with the service I received while using this app. As a new user, the product knowledge and patience was greatly appreciated. I highly recommend using the Live Chat if you ever need it.

Baby & Pet

Oct 23, 2024  on Shopify

Shadab was amazing. Thank you for your help uploading my first item to amazon! Also he guided me on the excemption approval, I really appreciate that from him!

Duck World

Oct 22, 2024  on Shopify

This is the no.1 app for syncing Shopify to Amazon. It is a bit complicated due to the different amazon regulations and the tonnes of the information that they need. But I chatted to customer service, who were the most helpful customer service ever! Mannu, the customer service agent, guided and helped me, responded quickly and was a real star.

CosmiyaGiftingCo

Oct 22, 2024  on Shopify

The customer service is fantastic! I got someone to answer me within minutes. Even though it is highly depends on who you get, Mannu S was super helpful.

The Chateau

Oct 22, 2024  on Shopify

Currently learning to use the app and the integrate with our Amazon store. Support was really fast and informative. Thank you.

Gifts Cafe

Oct 22, 2024  on Shopify

Great assistance offer my problem. All my technical questions were answered satisfactorily. Great service.

nobaanimal

Oct 19, 2024  on Shopify

AMAZING customer service. CED's team is always available to help, support and get your business going on Amazon. It's a tough cookie to get those listings in but they won't let you down!

My Store

Oct 19, 2024  on Shopify

I’ve had an amazing experience with this app! Not only is it easy to use and full of great features, but the customer support is truly outstanding. Every time I’ve had a question or issue, the support team has been quick to respond, super helpful, and always goes above and beyond to resolve my concerns. It's rare to find such dedicated and attentive support. Highly recommend this app for anyone looking for a great product backed by exceptional service!

RinGifts

Oct 18, 2024  on Shopify

Wonderful experience, he explained all what I was asking and was very well informed with template how to upload items, thank you again for your help!

Emerald By Love

Oct 18, 2024  on Shopify

I had a disappointing experience with this service. I hired them to upload my products to Amazon and was told there were synchronization issues between Shopify and Amazon, allegedly due to payment problems or vacation mode. After contacting Amazon directly, I confirmed that my Seller Central account is fully operational and ready to post products. Despite providing screenshots and proof of my $300 payment, the service provider has not resolved the issue and insists the problem lies on my end. On top of that, they don’t respond to emails, and their customer service has been terrible since I made the payment. It’s hard to trust the positive reviews they have, as they seem fake. I would advise others to be very cautious when dealing with this app

BLUELANDER A LAND OF TRUST AND FASHION

Oct 18, 2024  on Shopify

We have been facing continuous errors while updating our products and felt completely stuck. However, Anya Srivastava was an incredible help throughout this process. Not only is she kind and supportive, but her skills are truly impressive. She went above and beyond by uploading our products on our behalf, which really touched us. Thank you so much, Anya! It was a wonderful experience working with you, and we truly appreciate your assistance!

Thatch Hair Products

Oct 17, 2024  on Shopify

I needed help setting up the Amazon and Walmart Marketplaces. Yogesh and Prashant where extremely helpful and went out of their way to help me setup both configurations. They jumped on live meetings quickly to help resolve any issues I ran into. I'm continuing to partner with them to help further configure and optimize our listings and am very grateful to have a strong team supporting me. Highly recommend to anyone new to marketplace listings!

Be You Clothing Company

Oct 17, 2024  on Shopify

Mannu, Thank you so much. Your customer support was fabulous. I got everything I needed from our conversation and got all issues fixed in one chat.

supremesip

Oct 16, 2024  on Shopify

The service provided by this company is extremely disappointing. They charge extra for features that should be included in the subscription. I have to call them daily, and my issues still aren't resolved. It feels like their goal is to frustrate customers into paying more for services they've already paid for. Truly frustrating.

The Byrd, LLC

Oct 11, 2024  on Shopify

Yogesh was very helpful and courteous, greatly appreciated. He helped me link products Amazon to Shopify.

GLARA HOME

Oct 11, 2024  on Shopify

i have worked ifat and he has been amazing in helping me with adding my product to amazon. i really apreciate his patient

Litlook

Oct 10, 2024  on Shopify

Fantastic Amazon-Shopify Integration and Stellar Support from Yogesh! I've been using the CedCommerce app to integrate my Amazon store with Shopify, and I couldn't be happier with the results! The app itself is incredibly efficient, making it easy to manage inventory, sync listings, and fulfill orders across both platforms seamlessly. It has saved me so much time and effort. But what really stands out is the exceptional support I received from Yogesh. He was extremely knowledgeable and patient, helping me navigate the setup process and resolve any challenges I encountered. His prompt responses and willingness to go above and beyond made all the difference. If you're looking for a reliable app for your Amazon-Shopify integration, CedCommerce is the way to go—and I highly recommend reaching out to Yogesh for support. Thanks again for such an amazing experience!

Upstanding Apparel

Oct 09, 2024  on Shopify

We've been using CedCommerce Amazon Channel to manage our Shopify-to-Amazon sales, and it's been a great experience. The platform is user-friendly and makes it easy to create and optimize product listings, sync inventory, and track orders. The customer support is exceptional – Shadab and the team have always been quick to respond and helpful with any questions. We highly recommend CedCommerce to Shopify sellers looking to expand on Amazon.

Lavish 4 Less Handmade Bath Products

Oct 08, 2024  on Shopify

Hello I am happy with the support I have recieved from Vishal Kumar Tyagi. Everyone I have spoke to has been very polite and resourceful providing solutions in real time and helping with any question I appreciate thier help. Thanks for your assistance with any little issue.

Keus.nl

Oct 07, 2024  on Shopify

This app adds Amazone as a channel, which makes it very easy to publish and sync items. Support is almost instant and highley skilled, they helped me get through the jungle of Amazon curiousities.

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