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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

millie + roo

Sep 26, 2024  on Shopify

Raju was super helpful and went above and beyond to make sure I know how to navigate the app. Thank you.

Dracarys

Sep 24, 2024  on Shopify

I would like to express my sincere gratitude to yogesh . They went above and beyond to help me with to listing on amazon. Their guidance was clear, professional, and extremely helpful. Because of their support, I was able to successfully my amazon account. I’m truly grateful and would highly recommend their services to anyone in need. Thank you once again for your outstanding help!

Mr LED Ltd

Sep 23, 2024  on Shopify

The App itself is a very effective tool for growth. Adding the Amazon channel to integrate with Shopify is very useful for any business. My experience of using CedCommerce Amazon Channel so far has been excellent, the support were on-hand when I needed them to help complete the integration and resolve my product listing errors. I was dealt with quickly and respectfully and would recommend any Shopify user to consider using CedCommerce for their own Amazon integration.

Designs From Luna

Sep 23, 2024  on Shopify

Support was good , first time was a bit confusing since i used live chat and the agent was chatting with others at the same time , but when i booked a call it was perfect , clear and fast help. thank you

Tool-Fuel

Sep 22, 2024  on Shopify

Raju was brilliant, clear and effective and also was very patient with my navigation around the site. Could have asked for a better person to help. Thank you Raju! you are the best!

moorbodycare

Sep 22, 2024  on Shopify

Just starting with linking Shopify and Amazon. I got a bit stuck. I first had chat support. This was useful but didn't fully fix my issue. I was then given a meeting and talked through the problem and now should be good to go. I am confident that I can get additional support if needed. 5* so far.

Hustler 24/7 - 365

Sep 20, 2024  on Shopify

Raju was amazing. He went above and beyond to assist me with every detail needed to get my products on Amazon. His customer service was super. He made sure that I understood everything and was very patient to guide me step by step. he is amazing. thank you Raju

Slightly Salty Studios

Sep 20, 2024  on Shopify

Mohd. Shadab Khan was so helpful in resolving my issue with linking products to Amazon. Very much recommend!

Peace Ventures

Sep 19, 2024  on Shopify

I had some issues with uploading my listing products to amazon. And the help team did a great job helping me undestand the problem. I absolutely recommend the app.

Tommy Lee Sparta Merch Store

Sep 19, 2024  on Shopify

Raju was very patient and professional. He answered the questions and explained each category and attribute thoroughly and patiently.

Manly Bands

Sep 18, 2024  on Shopify

Ankit was fantastic in helping me when I had some trouble. He reconnected my store and spent a lot of time making sure we were set up correctly. Support is fantastic. Thank you!

the plant party

Sep 17, 2024  on Shopify

Excellent onboarding! Quick & easy. Thanks to Ankit. I am looking forward to using CEDCommerce!

LADOORA

Sep 16, 2024  on Shopify

Mannu Singh was so helpful, for the first time I got helped by an agent here and managed to upload a product through the system, it felt like a great achievement. Also helped with explaining how syncing and linking works

Solei Store

Sep 16, 2024  on Shopify

The app has been very helpful with uploading products to Amazon. Customer service has been great and very attentive. Highly recommend.

Nessie's Treasure

Sep 16, 2024  on Shopify

Great service. I had and issue and they took the time to sort it and more. Friendly and helpful staff.

The Wiggles Store

Sep 15, 2024  on Shopify

I would like to give special thanks and appreciation to Mannu who is the best support over Ced team. He's a genuine specialist that really understands the app operation and is able to resolve the issues quickly. He has saved his whole team with his outstanding customer service.

Candles By Ginny

Sep 14, 2024  on Shopify

I was having issues learning to use this platform but the customer service rep Mohd. Shadab Khan was extremely helpful and walked me through the process. I am very satisfied with this service!

Immortal Grafix

Sep 13, 2024  on Shopify

Raju Sah was amazing and I was very appreciative how quick he was to jump on a call with me to help get this resolved!!!

Silicon Spatulas by Neil

Sep 12, 2024  on Shopify

The customer service from Aanya Srivastava was fantastic. I accomplished what I needed to and I am set to move forward successfully.

Asian Snacks

Sep 11, 2024  on Shopify

Amazing Support. I was trying a competitor's app and they offered no screen sharing support and they tried doing everything through a chat box. I wasted months of subscription with them and once I switched over to CedCommerce they solved all my problems and made everything so much cleared in just 20 mins. Amazing. I am kicking myself for taking so long to switch. Their backend platform is so much more cleared and easier to navigate as well. Highly recommended!!! Also you should have your entire team managed by Mannu Singh. He's your most knowledgeable and best agent. I have spoken with some of them and they aren't all as good. But he's really really clear on how to solve issues. Please have him train your entire team!

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