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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

JK Hub For Kids

Sep 10, 2024  on Shopify

I would like to share the support team at CED Commerce is excellent always responsive, knowledgeable, and incredibly helpful. They go above and beyond to resolve issues quickly, providing clear guidance and personalized assistance. Their dedication ensures smooth operations and makes the entire experience seamless and stress-free. thanks a lot for assisting at the beginning level!

sjostrandcoffee

Sep 10, 2024  on Shopify

The support I get from the people @CedCommerce is simply amazing! Always takes the extra time to make sure everything is working. In-app chat is also super convenient! Would give more stars if I could

Tambia Coffee

Sep 09, 2024  on Shopify

CedCommerce is a very useful tool that helps me link Amazon with Shopify. I had some issues with the set up initially but the customer services was very helpful and helped me sort it out very quickly and kindly. really appreciated their help. Thank you Mansi!

GonishMarket

Sep 09, 2024  on Shopify

Mannu is a great tech person, he is helping me understand the ced app and has taken the time to show me step by step how to upload on Amazon

KLA Lets Shop

Sep 08, 2024  on Shopify

I am so happy that I was able to get a live person to walk me through the process, he was very helpful!!!!

Big Poppa Smokers

Sep 08, 2024  on Shopify

Great experience, we've been using the CedCommerce Amazon Channel for a few months now, and compared to how difficult Amazon makes integrations this is a breath of fresh air, there's been a few small issues here and there but support always comes through fairly quickly to help resolve those, it's always a pleasure to talk to folks like Ankit which has been an great resource tackling any issues or questions.

Intl-Peepultree

Sep 08, 2024  on Shopify

Aanya, your support has been exceptional. You thoroughly addressed all of my concerns and ensured everything was resolved smoothly. I'm genuinely impressed by the high level of service you provided.

Evoluderm

Sep 08, 2024  on Shopify

Great app and excellent technical and customer service. Very quick responses and they are very efficient! I highly recommend it.

Gamango

Sep 08, 2024  on Shopify

Is working good overall. Some bugs and delays sometimes. Support answers quick. Technical Tickets issues takeabout 24hours. -1 Star, The support team is overly enthusiastic and repeatedly follows up with requests for sales or feedback/reviews and asks for screenshot of review.

Asian Snacks

Sep 07, 2024  on Shopify

Amazing Support. I was trying a competitor's app and they offered no screen sharing support and they tried doing everything through a chat box. I wasted months of subscription with them and once I switched over to CedCommerce they solved all my problems and made everything so much cleared in just 20 mins. Amazing. I am kicking myself for taking so long to switch. Their backend platform is so much more cleared and easier to navigate as well. Highly recommended!!!

VacationGrabs

Sep 07, 2024  on Shopify

Raju was very helpful with answering all of my questions and explaining how linking to amazon works. He gave me a lot of good info to take action on in a very clear and understandable way. Thanks!

Yala store

Sep 06, 2024  on Shopify

Mohd Shadab is great helpful , he helped me a lot and he was very patient with me. and go with me step by step how to sync my product to amazon . i am very happy with wonderful customer service Mohd Shadab :) 10/10

Dude Food

Sep 05, 2024  on Shopify

The support was super helpful and easy in getting our products set up & get us selling on amazon. Highly recommend.

Magic Mushroom Farmer

Sep 04, 2024  on Shopify

The customer service exceeded expectations. Cedcommerce answered all of my questions quickly and helped solve my problems.

Leaf Culture

Sep 04, 2024  on Shopify

Very good - having used Marketplace connect for 12+ months and then making the move because it simply wasn't up to it, CedCommerce is much better. Yes there's still a few bugs but support is excellent - that's a key diff. Marketplace connect just didn't bother replying in the end, so they lost my business and my recommendation. So if you sell on Amazon and want your products to list correctly, I recommend this app.

Decords

Sep 03, 2024  on Shopify

Great app, and superb customer support. I had more than 10000 errors in the app and I asked for help. Customer support immediately answered me and started to work, they dedicated 3 days to fix them all and in the end, all errors were fixed. Very satisfied with how they are trying to help their customers and how responsive they are. thank you for the app.

Geek Tank Games

Sep 03, 2024  on Shopify

Aanya, your support has been outstanding. You addressed all my concerns with care and ensured everything was handled smoothly. I'm truly impressed by the exceptional quality of service you provided.

Hoodies For All Kind

Sep 03, 2024  on Shopify

Excellent help! I am confident in what CedCommerce services will provide me. I am especially thankful for the help that Mannu has helped me with. I have used other platform services and I feel that CedCommerce is a better fit for me.

11 étoiles

Sep 03, 2024  on Shopify

CedCommerce Team has done an amazing job for me and my Shopify products. They were very patience with my request and very helpful!

Golden Turmeric

Sep 03, 2024  on Shopify

Great team, very helpful and app's work well. So good to get decent support these days, well done CedCommerce!

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