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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,648)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Oria & Co

Apr 21, 2024  on Shopify

I had a issue with the phot display on my reviews and Liz fixed it within few minutes ! Thanks a lot.

Mozi Charms

Apr 20, 2024  on Shopify

This app is great , very easy to set up and gives you a lot of options on how to import reviews. Their support team is amazing, they help me through the set up and very friendly. I definitely recommend this app with those who are looking for a good review importer! Big shout out to Liz, Nolan , and Emily!

Kroofu

Apr 20, 2024  on Shopify

It was my first time using this app, so I was facing some difficulties, after contacting Lydia from support, she helped me out and now my problem is solved :)

ALEPTICA

Apr 20, 2024  on Shopify

Nolan and the technician were incredibly helpful with customer service. They resolved my issues quickly and efficiently and were there for me every step of the way. I am grateful for their professionalism and courteous approach. I had an absolutely great experience, thank you!

CuddleBudsStore

Apr 20, 2024  on Shopify

Tracy was incredibly helpful. Whenever I needed assistance, I could always rely on her diligent work :) She radiates such warmth and kindness. Thank you so much,you are the best.

Gold Stylish

Apr 19, 2024  on Shopify

the best support ever!! Pamela not only help me but also taught me how to change the documents that needed so now I can easily do it. I totally recommend the app

Blupado

Apr 19, 2024  on Shopify

Très bonne application pour les avis, j'ai essayé bien d'autres, mais c'est la seule qui me convient et très simple à configurer. J'ai juste eu des soucis pour traduire les textes sur le widget de notation, mais l'équipe notamment "Hana" and "Maison" sont intervenus pour régler le problème. Je recommande fortement. Sans oublier l'abonnement qui n'est pas très cher. Merci à la Team.

Purse Planet

Apr 18, 2024  on Shopify

Best technical support provided by Audrey and Toby ,cooperative and humble ,timely resolved my issue very much satisfied

Fikafuntimes Clothing Brand & Accessories

Apr 17, 2024  on Shopify

Hello, Thanks to all agents and technicians Avada apps teams! They have set up quickly all my requests to personalize my reviews box on page product : desktop and mobile. All the Best to your team! Nancy T.

JGreen Store

Apr 17, 2024  on Shopify

Awesome customer support in a seconds.. very friendly team to manage the customer problem.. i am high recommended this app for others shopify owners.. Thanks Air also thanks for the wonderful application

Click & Chill

Apr 17, 2024  on Shopify

Bestest app for shopify review. & There is a 1 ting to note! that air review dont have a feature of auto english translation i hope this feature will come in future.

Routinely

Apr 16, 2024  on Shopify

app was very good and the support team are very helpful specially - Nolan and the technician: William

Smenzar

Apr 16, 2024  on Shopify

Air Review App made importing Amazon reviews to my store incredibly simple! With their extension app, I seamlessly transferred reviews, thanks to Lydia's expert assistance. They provided helpful video guides and the extension link, making the entire process smooth. A big shoutout to the supportive team at Air Review App!

ConsciousCart

Apr 15, 2024  on Shopify

Easy to use app. Customer service is spot on. Their representative, Audrey, answered my questions sufficiently within minutes.

Hushli

Apr 15, 2024  on Shopify

Hana and Anvia came to my rescue when I struggled to gather reviews from Amazon. Their outstanding support was incredibly prompt and immensely helpful, making my experience smooth and successful.

By oli oli

Apr 15, 2024  on Shopify

Installing the app was very straight forward and easy. I love the look of the app, fits my site perfectly. I did encounter an issue on the technical side (as I had certain things setup from my theme that blocked the app) but I used the chat service, and both Lydia and Anivia helped me. They were both speedy and very helpful! Thank you both for your support :)

Leadhub

Apr 14, 2024  on Shopify

I work on Shopify from last two years and I didn't see such amazing app and the support is awesome they really care you specially Tiana such an excellent girl

MarvelCurl

Apr 14, 2024  on Shopify

Hana is very helpful and intelligent. He is able to solve problems quickly and this makes things go much faster. I would definitely recommend, thank you Hana.

Total Soccer Factory

Apr 14, 2024  on Shopify

I love the app and features like import from amazon with images. Lots of free features to get started. I got great support from Juliana, Tiana and Tony with some difficulties I was having to integrate this app with my theme.

The Gentlemen's Hut

Apr 13, 2024  on Shopify

This app is good! Easier to use than previous ones I've used. I had Pamela help me through using it for the very first time and she did a fantastic job guiding me through everything step by step. I'm also very new to this so she was very patient with me and very friendly! Recommend 100%!

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