Best Shopify Feedback And Survey Apps 2025

UserLoop Post Purchase Surveys is an invaluable tool for understanding customer behavior and preferences throughout the shopping journey. This app enables businesses to survey customers at critical points, providing insights to enhance product offerings and customer satisfaction. With AI-driven analytics and multilingual capabilities, UserLoop offers a comprehensive solution to improve business intelligence and customer engagement.

• AI-Powered Survey Assistance: Utilizes artificial intelligence to help craft effective survey questions and analyze responses for meaningful insights.
• Multilingual Support: Automatically translates surveys into over 100 languages to accommodate a diverse customer base.
• Abandoned Cart Recovery: Provides insights into why customers abandon carts and offers strategies to recover them effectively.
• Incentive Offering: Boosts response rates and sales by generating unique discount codes and gift cards.
• Export and Analyze Data: Facilitates data export in CSV format for further analysis and reporting.

App reviews highlight its ease of use, with many users praising the comprehensive analytics and translation features, noting that these capabilities significantly enhance their understanding of customer needs. The app’s ability to incentivize responses has also been recognized as a unique advantage, effectively driving engagement and boosting sales conversions.

Feedback Buddy ‑ Surveys is designed to help businesses capture insightful customer feedback, enhancing brand loyalty by identifying and addressing overlooked aspects of the purchase experience. The app empowers you to gather vital data and improve customer satisfaction.

• Post Purchase Feedback: Easily collect feedback from customers after their purchase to understand their experience and uncover improvement opportunities.
• Detailed Analytics: Gain access to comprehensive analytics that transform feedback into actionable insights to refine your business strategies.
• Unlimited Questions & Responses: Ask as many questions as you need and gather unlimited responses, providing flexibility in your feedback collection process.

According to reviews, Feedback Buddy ‑ Surveys stands out for its user-friendly interface and powerful analytics capabilities, allowing businesses to efficiently collect and analyze customer feedback. Users appreciate the app's ability to identify areas for improvement, increasing customer satisfaction and brand loyalty.

POWR: Customer Survey | Poll helps businesses understand what motivates sales and what deters customers. By gathering post-purchase feedback, users can refine marketing and sales strategies. The app offers satisfaction surveys and polls focused on various aspects like store layout and product selection, backed by integrations and pre-built templates for ease of use.

• Multiple Survey and Poll Creation: Create unlimited surveys or polls to gather diverse customer insights.
• Auto-Saved Data: Survey and poll data is automatically saved to the Responses Dashboard for easy access and analysis.
• Instant Alerts and Sync: Receive immediate email alerts for responses and sync data with Google Sheets for seamless process integration.
• Diverse Field Options: Utilize options such as dropdowns, multiple choice, email inputs, images, and star ratings for customized surveys.
• Security Measures: Add reCAPTCHA to prevent spam and safeguard the integrity of your data collection.

The app's outstanding advantages include ease of use, extensive customization options, and exceptional customer service. Users consistently praise the app for its intuitive interface and fast, reliable support that goes the extra mile to resolve issues and aid in customizations, earning high satisfaction ratings.

Gojiberry Survey & Feedback is an essential Shopify app for e-commerce stores, enabling quick survey launches with easy setup templates and a high response rate. The app allows surveys to be sent via links or QR codes and provides analytics to help optimize marketing strategies.

• Quick Setup: Launch surveys with easy templates in just a minute, even on mobile devices.
• Flexible Distribution: Send surveys using links or QR codes via email or product inserts for maximum feedback.
• Incentivized Feedback: Offer custom coupons and points for more detailed surveys to encourage repeat engagement.
• Actionable Insights: Utilize post-purchase data connected to customer lists and purchase history.
• White Label Option: Hide the Gojiberry logo with the exclusive white label survey feature.

According to user reviews, the Gojiberry app is praised for its user-friendly survey creation and analysis process, robust support, and seamless survey integration post-purchase, resulting in high response rates. Users are particularly impressed with the app's reliable support system and helpful instructional resources, which reflect a confidence-inspiring, Japan-quality service. The app is highly anticipated to continue its development and superior support.

Fab Feedback Button is an intuitive app designed to help businesses collect real-time feedback from customers, enabling swift action to enhance customer satisfaction, build loyalty, and increase sales. The app allows for direct inputs, including bug reports and suggestions, thus facilitating positive changes based on customer insights.

• Easy Installation: The app ensures a hassle-free setup allowing businesses to integrate the feedback button quickly and seamlessly into their existing systems.
• Powerful Customization: Users can personalize the button by customizing its position, size, and color scheme to align with their brand identity.
• Emoji and Star Ratings: Offers the option to use emojis or stars for gauging customer satisfaction levels effectively.
• Customer Email Collection: Collects emails for enhanced communication, keeping businesses connected with their customers.
• Customer Satisfaction Chart: Provides an easy-to-read chart to track customer satisfaction levels over time.

The Fab Feedback Button app is highly acclaimed by reviewers for its ease of use and customization options. Customers appreciate the direct feedback channel it provides, noting significant improvements in their interactions and engagement with customers due to the app's ability to promptly address customer issues and suggestions.

HouseParty: Community Feedback is an innovative app designed to integrate customer feedback directly into your store, fostering community engagement and aiding brand innovation by elevating popular insights.

• Guided Growth: Customer feedback and insights shape your store's roadmap through integrated surveys.
• Community Integration: Replace traditional social media groups with a built-in forum for ongoing discussions.
• Upvote Function: Identify and prioritize the most sought-after ideas from your community.
• Account Growth: Encourage more customers to create accounts by involving them in feedback and idea generation.
• SEO Growth: Leverage user-generated content to boost organic traffic through improved SEO.

According to app reviews, HouseParty excels in creating a seamless platform for customer interaction. Users praise its ability to transform feedback into actionable insights, thereby enhancing decision-making. The built-in community features effectively replace external forums, while the upvote system simplifies prioritizing ideas, further praised for boosting customer engagement and organic growth.

H3 Order Feedback app enables merchants to effortlessly collect and analyze customer feedback, thus enhancing customer satisfaction, loyalty, and repeat business. By addressing identified issues, the app aids merchants in refining customer experience and boosting sales.

• Customized Feedback Forms: Allows merchants to create tailored forms to gather specific customer information.
• Automated Feedback Requests: Automatically sends feedback requests after an order is fulfilled, ensuring timely customer engagement.
• Actionable Insights: Provides valuable insights enabling merchants to improve customer experience effectively.
• Follow-up Automation: Facilitates automated reminders for customers who haven’t responded, increasing response rates.
• Feedback Icon Choices: Offers emoji or star rating options to quickly gauge customer satisfaction levels.

Customers have praised the app for its user-friendly interface and effective automation, highlighting its ability to significantly boost feedback response rates and provide meaningful analytical insights essential for business growth. The ease of use and customization options are frequently mentioned as standout advantages, making it a favorite among merchants seeking customer-driven improvements.

Census: Customer Surveys helps businesses gain deep insights by utilizing post-purchase and onsite surveys. The app focuses on crucial areas like customer satisfaction, brand sentiment, and bug detection, alongside AI-driven analysis and recommendations. It allows segmentation by device, location, and product type, aiding in a comprehensive data analysis experience.

• Rule-Based Questioning: Create surveys with advanced logic tailored to e-commerce variables.
• Insightful Feedback: Understand customer paths by collecting valuable data on brand discovery.
• Comprehensive Reporting: Access detailed reports with filtering options for key metrics.
• AI-Driven Recommendations: Leverage AI insights for actionable improvements in store operations.
• Performance Tested: Verified by Shopify to ensure zero negative impact on store performance.

The app receives high praise for its seamless integration and ease of use, highlighting the efficiency of its AI-powered dashboard and insightful recommendations. Users appreciate its capability to enhance customer engagement strategies and improve overall store operations without impacting performance.

Affiniv NPS, Post Order Survey is an intuitive application designed to streamline the creation and distribution of Net Promoter Score (NPS) surveys. It automates the process of sending surveys to customers after they place an order and provides a dashboard for comprehensive analysis of customer feedback.

• Automated Survey Distribution: Automatically send NPS surveys to customers after order placement via Email or WhatsApp, complete with reminders to boost response rates.
• Cross-Platform Flexibility: Allows survey dissemination through multiple platforms, including Email and WhatsApp, ensuring broad customer reach.
• Enhanced Response Rate: Increase engagement by embedding scores directly in emails and utilizing automated reminders.
• Robust Analytics Dashboard: Offers a dashboard with segmentation and tagging features to analyze responses and extract meaningful customer insights.
• Business Scalability: Suitable for brands of all sizes to enhance products and processes based on customer feedback.

The app is highly rated by users for its ease of use, effective automation features, and insightful analytics that help businesses better understand customer experiences and improve their offerings.

QCard: Fast Effective Feedback is a tool for merchants that enhances customer engagement by embedding a single-question survey at checkout, providing valuable insights without disrupting the purchase flow. Offering discounts for survey completions encourages higher response rates than post-purchase surveys.

• Simple Setup: Easily create and set up a QCard with no marketing expertise required.
• Incentivized Responses: Boost survey completion rates by offering discounts for participation.
• Seamless Checkout Integration: Integrate QCard surveys directly into the checkout process.

According to user reviews, QCard effectively enhances customer feedback mechanisms without interrupting the shopping experience. Users rate it highly for its simplicity and the increased customer engagement it facilitates, thanks to its seamless integration and effective incentivization strategies.

SurveyFox Post Purchase Survey is a versatile tool designed to effortlessly create and customize surveys such as checkout, product, and exit surveys. It provides valuable insights, helps measure Net Promoter Score (NPS), and supports data-driven decisions to enhance customer satisfaction and loyalty. By using this app, businesses can highlight customer voices and identify growth opportunities.

• Shopify Certified: Includes post-purchase surveys for attribution and NPS, ensuring reliable data collection.
• Unlimited Responses: Enables the collection of unlimited survey responses for comprehensive feedback.
• Data Export: Facilitates export of survey responses to XLSX files for in-depth analysis.
• Compatibility: Integrates seamlessly with Shopify's Order Status & Thank You Page Checkout Extensions.
• Seamless Embedding: Allows survey embedding on Thank You pages to improve response rates.

SurveyFox Post Purchase Survey consistently receives positive reviews for its user-friendly interface, comprehensive customization options, and robust data analytics capabilities. Users appreciate its seamless integration with Shopify, which simplifies the survey deployment process and enhances customer interaction. The app is highly regarded for boosting customer satisfaction and providing actionable insights that drive business growth.

Delighted Post‑Purchase Survey is a powerful tool for automatically sending surveys to customers following order fulfillment, enabling businesses to gauge loyalty and address customer feedback effectively. It streamlines the oversight of key customer pain points and integrates seamlessly into various eCommerce platforms.

• Automated Surveys: Automatically dispatch surveys to customers after order fulfillment, ensuring timely feedback collection.
• Customer Loyalty Metrics: Utilize various survey options to measure and act on customer loyalty signals, helping businesses retain their customers effectively.
• Comprehensive Reporting: Offers detailed reporting to easily understand and manage customer pain points and feedback for swift action.
• Extensive Integrations: Features over 40 integrations with popular tools like Klaviyo, Zapier, and Slack, facilitating smooth feedback incorporation into eCommerce workflows.
• Branded Survey Designs: Customize surveys with your logo and branding for a cohesive and aesthetically pleasing customer experience.

According to user reviews, Delighted Post‑Purchase Survey stands out for its effortless integration with multiple platforms, robust customer insights, and user-friendly setup. Customers have praised its capability to enhance customer loyalty through insightful metrics and timely feedback analysis.

Smartify is a friendly and fully customizable app that lets you create post-purchase customer surveys and NPS without any coding. It allows users to create unlimited questions and gather unlimited responses from customers, offering insights to enhance the buying experience and address potential objections.

• Customization: Fully customizable surveys that require no coding skills for setup.
• Unlimited Questions: Create and ask limitless questions to obtain extensive feedback.
• Unlimited Responses: Collect an unlimited number of responses to gather comprehensive customer insights.
• Submission Breakdown: Analyze survey submissions by response count, order value, and more.
• Targeted Surveys: Use smart rules to target specific customer types for relevant feedback.

The app's outstanding advantage is its exceptional customer service, highlighted by prompt, knowledgeable, and well-communicated support, as praised in user reviews with a top rating of 5/5.

Glimpse: Post Purchase Surveys is designed to enhance marketing strategies by providing valuable insights into consumer behavior through meticulously tailored surveys. It assists marketers in gathering zero-party data, empowering them to make informed decisions and drive deeper customer engagement.

• Question Library: Access a comprehensive library of over 50 survey questions or utilize pre-built survey templates for various purposes, such as attribution, CRO, and NPS.
• Conditional Logic: Increase response rates by creating intelligent surveys with conditional logic branching.
• Integration Capability: Seamlessly integrate the app with your existing marketing systems to maximize efficiency and connectivity.
• Global Monitoring: Track usage and growth opportunities on a global scale with robust monitoring features.

According to user reviews, Glimpse stands out for its ease of setup, taking just 2 minutes, along with its ability to seamlessly integrate with any marketing stack. Users appreciate the app's intuitive design and the powerful insights it provides, which significantly elevate their marketing strategies.

LoudHippo Post Purchase Survey is an innovative tool designed to provide a full picture of marketing attribution by using post-purchase surveys. It moves beyond traditional pixel-based methods to offer deeper insights into where and who your orders are coming from, enabling strategic investments in challenging-to-track marketing channels.

• Comprehensive Attribution: Understand exactly where and who each order is coming from with ground truth data collected from customers.
• Flexible Surveys: Start with pre-built attribution surveys or customize your own to gather precise insights.
• High Response Rate Design: Utilizes a user-friendly, one-click survey design on your order status page, resulting in high response rates.
• Versatile Functionality: Conduct surveys both online and in-store through Shopify POS to cover all sales channels.
• Data Integration: Easily use collected data across platforms like Shopify Flows, Klaviyo, Google Analytics, and Sheets for enhanced analysis.

The app's outstanding advantages lie in its ability to provide a more accurate and comprehensive view of marketing attribution, with users praising its integration capabilities and high response rates. Additionally, its customization features and cross-channel insights are highly valued, making it a preferred choice for marketers seeking in-depth analytics.

Grapevine Post Purchase Survey is a powerful tool that provides valuable insights through customer surveys, enabling businesses to make informed, data-driven marketing and operational decisions. It helps optimize marketing spend by identifying top-performing channels and allows delivery of satisfaction surveys throughout the customer journey while collecting important zero-party data.

• Optimize your marketing spend: Discover attribution insights that drive business growth by identifying high-performing marketing channels.
• Multiple survey types: Offers a variety of survey types, including fixed response, freeform text, and Net Promoter Score (NPS) surveys.
• Simple set-up: Features an intuitive user interface supported by a dedicated support team to ensure easy implementation.
• Unlimited surveys and responses: Allows unlimited data collection to gather valuable zero-party insights from customers.
• Your survey, your way: Fully customizable with no Grapevine branding, providing flexibility in survey design.

Grapevine Post Purchase Survey stands out for its simplicity, easy setup, and powerful data collection capabilities. Users consistently praise its intuitive user experience and stellar customer support, emphasizing the attentiveness and expertise of the support team. It seamlessly integrates with Shopify, and its fair pricing makes it an invaluable tool for gathering insightful customer feedback.

Fairing: Post Purchase Surveys is a powerful tool that provides you with actionable insights in a rapidly efficient manner. It allows you to deploy attribution survey questions within post-purchase experiences, offering valuable data on customer behavior and preferences. With its robust analytics and integrations, you can gain deeper understanding and improve your return on investment (ROI).

• Attribution Surveys: Deploy questions within the post-purchase experience and append responses to your customer’s order to track effectiveness across various channels like Meta, TikTok, Snap, and more.
• Integration Capabilities: Seamlessly integrates with popular tools like Triple Whale, Klaviyo, Google Sheets, Elevar, Shopify Flow, enhancing data management and utilization.
• Template Library: Offers over 25 pre-built post-purchase survey questions, streamlining the process of gaining insightful feedback from customers.
• Shopify Compatibility: Certified for Shopify Plus, compatible with Shopify's Order Status & Thank You Page Checkout Extensions for a smooth user experience.
• Advanced Targeting: Allows targeting of survey questions based on customer behavior such as new versus returning customers, product purchased, etc.

Fairing stands out as an essential tool for businesses looking to deepen their understanding of customer acquisition and behavior. Users praise its ease of use combined with sophisticated features, robust analytics, and constant updates that enhance its capabilities. The excellent customer support and seamless integration with existing systems are frequently highlighted, making it a highly recommended solution for businesses of all sizes.

KNO Post Purchase Surveys offers easy-to-use post-purchase surveys designed to gain valuable insights from customers. The application includes features such as targeted audiences, pre-built templates, and advanced attribution models that help in understanding the revenue impact of various factors. It uses zero-party data for better customer understanding, ensuring deeper engagement and informed marketing decisions.

• Targeted Audiences: Reach specific customer segments with precision using advanced audience filters.
• Pre-built Templates: Access a library of customizable survey templates for quick implementation.
• Advanced Attribution Models: Analyze the revenue impact of different channels and demographics.
• Zero-party Data Utilization: Harness customer-provided data to understand motivations and drive engagement.
• Integration Capabilities: Seamlessly connect with top platforms and explore data via REST API.

KNO Post Purchase Surveys is highly praised for its clean, customizable interface, making customer insights easily accessible. Users appreciate the app's ability to demystify purchasing motivations effectively. The exceptional support team is frequently commended for their responsiveness and helpfulness, ensuring smooth implementation and a seamless user experience. Overall, it is an invaluable tool for understanding and leveraging customer feedback.

SEA Post Purchase Survey App simplifies the process of gaining actionable customer insights. Offering ready-to-use survey templates for post purchase events, NPS evaluations, and marketing attribution, it enables businesses to refine their marketing strategies effectively. Surveys are centralized for easy management, complemented by detailed poll tracking and dynamic analytics, helping identify reasons for checkout abandonment and improving customer engagement through strategic thank you page distributions.

• Comprehensive Survey Templates: Access a variety of surveys including post purchase, NPS, and marketing attribution to fit your needs.
• Centralized Management: Organize and manage all surveys in one location, ensuring efficient tracking and actionable analytics.
• Abandoned Checkout Insights: Utilize specialized templates to understand why customers didn’t complete purchases.
• Enhanced Customer Engagement: Increase response rates and NPS through customized survey distribution on thank you pages.
• Dynamic Analytics: Visualize customer preferences and pain points through impactful chart representations.

This app is particularly praised for its user-friendly interface and being accessible for free, as highlighted by users. Even though some users wish for more customizable features, its ease-of-use and substantial free offerings make it a standout survey tool in the market.