Census: Customer Surveys

Develop by Vervaunt

$25-$50

/ Month

28 Days Free Trial

Onsite & Post-Purchase Surveys for Attribution, Insight & More

Segmentation options

Rule-based questions

Ai-powered dashboard

Actionable recommendations

Attribution insights

Brand sentiment analysis

User discovery feedback

Submission reports

About Census: Customer Surveys

Launched Jul 22, 2021

Built by Vervaunt

Email :

[email protected]

Address

Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB

Website Privacy policy

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Description

Capture actionable insights and valuable first party data through personalised, rule-based surveys.

Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring.

Ask rule-based questions for key ecommerce variables, with sophisticated logic.
Gather valuable feedback on where users first discovered your brand or business.
View reports on submissions and filter based on key variables.
AI-generated actionable recommendations for your store.
Speed tested by Shopify, with officially no performance impact on your store.

Pros

Cost-effective solution compared to other platforms
Easy to set up and use, with quick installation
Provides valuable insights into customer base, marketing efforts, and site issues
AI-powered dashboard with actionable recommendations
Ability to segment questions by various ecommerce variables such as device, shipping address, and product type
Good customer support and responsiveness post-implementation
No performance impact on the store, as officially tested by Shopify

Cons

Limited user feedback available for comprehensive analysis
Potential learning curve for utilizing AI-powered analytics optimally

Top Helpful Reviews

View all reviews

FABERGÉ

Aug 19, 2024 on Shopify

Super easy to install. And very responsive with a couple of queries I had post-implementation. Looking forward to seeing the results.

Chāmpo

Aug 08, 2024 on Shopify

Quick to install and very easy to use. This is a really cost-effective app that we refer to a lot to hear what our customers have to say about us and their experience.

Schöffel Country

Jul 31, 2024 on Shopify

Very useful to have at the check out to find out more about our marketing efforts as well as issues with the site. Very easy to install.

Tom's Studio

Jul 16, 2024 on Shopify

A simple, cost-effective post purchase survey solution at a fraction of the cost of other platforms – strongly recommend. Really easy to set up and provides a great insight into customer base. The support from the team has been brilliant, too – fast and effective.

Billionaire Boys Club

Jan 30, 2024 on Shopify

This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.

Oh Polly UK

Jan 29, 2024 on Shopify

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

Pangaia Staging ROW

Nov 09, 2023 on Shopify

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

RIXO ⋆

Oct 12, 2023 on Shopify

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live. The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience. Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

ThruDark

Aug 30, 2023 on Shopify

Highly recommended. Easy to install and does what it says on the tin. The feedback we have gained so far has been invaluable.