Amazing customer support went quickly to the worst. This app is seriously buggy and most features require their dev team to debug first. There is no smooth set up. I spent all Thursday with their support and dev team to set up. Eventually all was said to be working. Hurray. Until Friday morning when just about every aspect of tracking was broken. The problem was, that on Friday morning, while already having campaigns running, I was told their dev team is off for the weekend until Monday. 24/7 customer support really means someone to sweet talk you while the dev team has a 3 days weekend instead of fixing seriously buggy app.

For the longest time, I was struggling to connect my Shopify pixel to TikTok Ads and unfortunately, doing it automatically wasn't an option, as our e-commerce is based outside of the supported countries. The TikShop app by Omega made the process incredibly easy and I was done in minutes! Honestly, it saved me a ton of time and stress from trying to figure out the proper way to connect the two platforms. In addition, the customer support was amazing! Niel was super kind and helpful and made sure that everything was up and running efficiently and quickly.

Hi, Feed & Omega Pixel is a game-changing app for eCommerce stores looking to leverage TikTok as a powerful sales channel. With its seamless integration, it allows merchants to effortlessly sync their product feeds to TikTok, enabling dynamic and engaging ad campaigns that resonate with the TikTok audience. The app's standout feature is its precise pixel tracking, which ensures accurate data collection for optimal ad targeting and performance analysis. It provides merchants with invaluable insights into customer behavior, empowering them to fine-tune their strategies for maximum ROI. The user interface is intuitive and easy to navigate, making it accessible for both new and experienced store owners. Additionally, the app offers robust customer support, ensuring any setup or operational challenges are quickly resolved. For businesses aiming to capture the attention of TikTok's vast and engaged audience, TikShop: Feed & Omega Pixel is an invaluable tool. It bridges the gap between your store and one of the fastest-growing social media platforms, providing a direct pathway to increased visibility and sales.

Vincent from Omega Pixel supported me through the process in connecting my pixel. His service was professional and friendly. This app is so user friendly. You need no coding background to make it work. Vincent helped me to understand all the settings and the steps that I needed to follow in Shopify. I am so grateful for his support so that I can level-up my business.

Merci à Samuel pour son aide rapide et efficace ! Grâce à ses conseils, le pixel TikTok est désormais parfaitement configuré. Son support a été précieux et je recommande vivement !

The app is amazing if you want to run 2 products on TikTok. The setup can be a bit technical but the support team truly stands out. They patiently walked me through every step, making sure I understood how everything worked. Their quick responsiveness and detailed guidance made the whole process much smoother than I expected.

Niel es una maquina! siempre que me atiende me ayuda y resuelve mis problemas en un momento. El servicio de atención al cliente 10 de 10

"I had an excellent experience with Omega Pixels! When I encountered an issue with my advertising account, Tracy provided outstanding support. She was incredibly helpful, offered great service, and was exceptionally customer-friendly. I’m happy to give them a 5-star rating!"

Great app and excellent support! Niel was extremely helpful and quickly fixed an issue I was having with my pixel setup. Highly recommend the app and their support team!

Staff is very responsive and cooperative upon every request. They respond promptly and solve the issue and app is working very nice