Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.

Mida Heatmap is a great app, but what really made the difference for me was the support from Chloe. She went above and beyond to guide me through setup and explain how to actually use the data to improve my store. Everything was clear, friendly, and fast — I felt supported the whole way. Having someone who really understands both the tool and ecommerce is a huge plus. Highly recommend!

Well, as a long time developer myself, this app feels like magic, and makes me wonder how they do it. The replays works wonderfully the tagging by relevance is very well executed. The pricing and features feels a bit game-y tough, I would simplify it.

Great support that take your feedback and direct it to their team. Made a few changes thanks to MIDA via the screen recordings, I can see what painpoints or difficulty that users take without my pre-known knowledge. The heatmaps are effective and work great on your most popular pages for improvement.

Just started using the app a few days ago. Gave me already a lot of information. Easy to set up and a good interface. The Mida team really does a good job.

Excellent experience with MIDA Replay! Their response time is incredibly fast — they replied almost instantly to my inquiries, which made the whole process smooth and stress-free. Great service, very professional, and highly recommended!

Good app. Can track exactly how users navigate through your store. Highly recommended. Also thank you to Lucy from the support team, she gave support almost instantly after sending a query

Such a friendly support team and the free plan is generous enough to test things out. Would highly recommend.

I am thoroughly satisfied with the MIDA Heatmap. As a retailer new to having my own site and trying to do my own marketing and promotional work, it's VERY effective at helping correlate the effectiveness of ads and social media posts with whether visitors are engaging with products on the site or if they're leaving right away. The controls are easy to use, and it doesn't slow down the loading speed of my page. Definitely recommend!

I’m obsessed with this app — it’s a no-brainer. Super user-friendly, streamlined, and simple to navigate. The insights are clear and make it easy to get real value without overthinking. Not to mention the customer service team is exceptional. Highly recommend!