Just installed MIDA and I’m impressed so far. The platform is easy to navigate, the features look solid, and support has been quick and genuinely helpful.

This app is a disaster. Within MINUTES of installation, MIDA recorded 350+ "sessions" from the USA, Ireland, and other countries - all clearly bot traffic with visits lasting only seconds on single pages or product images. My store normally gets 50-60 visitors per day, but suddenly I had 350+ fake sessions within minutes that: Consumed my entire free 250-session limit immediately with worthless data Destroyed my conversion rate statistics Made all heatmaps and analytics completely useless There is NO bot filtering. The app counts every bot, crawler, and spam visit as a real customer session, making all data meaningless. My actual store statistics are now ruined. For an analytics app, this is unacceptable. If you can't filter bots, you can't provide accurate data. I'm uninstalling immediately and switching to a competitor with proper bot detection. Save yourself the frustration and choose a different app.

The support team is absolutely outstanding. They were always helpful, responsive, and ready to assist whenever I had a question or ran into an issue. I never felt left alone every time I reached out, I received a fast and clear response with a real solution. This level of customer support is rare and makes a huge difference in the overall experience. I can confidently recommend this app to anyone looking for a reliable and well-supported solution.

Brilliant app, shopify lacks the ability to track customers in real time. but this app is brilliant. Head maps, live recording, geo mapping. Support is also brilliant - prompt, friendly and generous.

Months working with MIDA. We are having an issue, but they assisted me with the concern. Good support and friendly! We are still exploring how to work with the app.

Excellent app features and support. Runs very smoothly and the data I'm now capturing is extremely helpful in diagnosing user problems and experience around the store.

Very useful app, i tried others similar but this is the best for recording sessions and use heatmaps. Customer service is fast and effective.

Started using the App few days ago but it has provided a lot of insights on how browsers navigate our website. We're looking forward to using these insights to improve sales conversions. The free version also provides quite a decent amount of recordings.

overall I like it. it lives up to the expectations. Still testing it but so far everything works fine now.

Excellent experience from day one. Hailey was extremely helpful, responsive, and proactive throughout the setup. The app looks great and is very data-driven compared to other replay/heatmap tools, with insights that are genuinely useful for improving conversions.

Mida has been a game changer for my store the session recordings and heatmaps provide incredibly clear insights into customer behavior. The setup was seamless, and their support team is exceptionally responsive whenever I have questions!

This is a really great app for visitor replays, thank you Mida. I can see what my customers click off at, what's wrong with my store, and I can see what the POV is like from the customer looking at my store. Overall great app and customer service. Thank you to Chloe from customer support for helping me with my inquiry too.

I’ve been using this app for about two weeks now and love it so far. The heatmaps are clearer and better than the other app I used. Features like session replays and visitor tracking are helpful, providing extra insights beyond Shopify’s built-in analytics. The customer support team is excellent—they responded to my questions promptly and with detailed explanations. Overall, I recommend trying this app.

Recommended app: MIDA. It makes A/B testing and on-page optimization simple, so you can improve conversion rate faster without rebuilding your store.

I believe this app is going to help my brand out a lot. Heatmap and replays will aid us in keeping an optimized site. Just got started but I love it already. Also, customer service is 100%. Erik assisted me and he was very knowledgable, patient and kind.

MIDA is so good to navigate in and see what people do on your site. Their customer support is also very good especially Lucy. She's my one love and so helpful and beautiful. 5 STARS!!

I am extremely amazed by the value that having this app gives my store. Watching my user recordings is the biggest competitive advantage.I have to help improve everything that I do on my landing pages by directly watching every single movement and click that uses make on my website. Without it , I would be operating completely blind and changing things which shouldn't be changed while trying to optimize my website. This is undoubtedly the most important app that everybody should have to be successful on shopify

reviewing sessions replays is essential for me to better understand customer needs and choose top perform blocks. thatnks mida for cheap and high quality service

This app is amazing. It helps you review your sessions and see where customers are most likely to scroll and click, so you can adjust your store accordingly. Highly recommended. Thank you to Chloe and Lucy for the great support and help as well!

Very great app, seamless integration, work perfectly without affecting you Theme Speed, I was using other app before but I was getting many Java Script Errors, now with this App my Problem is Solved, many Thanks to Chloe who also supported me through out my Journey, Really Recommend Using this App.