Taranker.Com Logo
MIDA: Heatmap, Replay Checkout logo

Customer reviews: MIDA: Heatmap, Replay Checkout

Develop by Shopify

Mida Session Recording & Replay helps Shopify store owners understand customer behavior by recording and replaying user sessions. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (361)

Overall rating
4.9

What Merchants Think

The "MIDA: Heatmap, Replay & Record" app is highly regarded by merchants for its ability to provide valuable insights into customer behavior and assist in optimizing website performance. Users often praise its ease of use, comprehensive features like heatmaps and session recordings, and exceptional customer support. It is frequently described as an essential tool for understanding user interaction and improving conversion rates.

Key Strengths

  • Effective heatmaps and session replay functionalities.
  • User-friendly interface and easy installation.
  • Excellent customer support, frequently highlighted with special mentions for support team members such as Chloe, Jennie, and Jocelyn.
  • Valuable insights into customer behavior and journey optimization.
  • Support for GDPR compliance and multiple store integration.
  • Very useful free version with competitive pricing for paid plans.

Common Concerns

  • Pricing can be steep for some users, especially those managing multiple subscriptions.
  • Limited session numbers in higher traffic plans.
  • Occasional technical issues such as recording bugs or display errors, though usually resolved by support.
  • Lack of mobile compatibility for viewing session replays.
  • Initial confusion during the trial period regarding billing.

Final Thoughts

Overall, the "MIDA: Heatmap, Replay & Record" app is highly recommended by users for its analytical capabilities and user-centric design. While there are concerns regarding pricing and occasional technical issues, the app’s extensive feature set and robust customer support make it a powerful tool for merchants aiming to enhance user experience and drive conversions on their online platforms.

Supersell

Jan 14, 2026  on Shopify

Great app. easy to navigate and no lag issues

seven peaks online

Jan 11, 2026  on Shopify

Very useful app, i tried others similar but this is the best for recording sessions and use heatmaps. Customer service is fast and effective.

Saint Swyn

Jan 09, 2026  on Shopify

Pro For Sho

Jan 05, 2026  on Shopify

overall I like it. it lives up to the expectations. Still testing it but so far everything works fine now.

Asknik

Jan 04, 2026  on Shopify

Excellent experience from day one. Hailey was extremely helpful, responsive, and proactive throughout the setup. The app looks great and is very data-driven compared to other replay/heatmap tools, with insights that are genuinely useful for improving conversions.

Circ

Jan 02, 2026  on Shopify

great team. perfect service

Nooriyat

Jan 01, 2026  on Shopify

Mida has been a game changer for my store the session recordings and heatmaps provide incredibly clear insights into customer behavior. The setup was seamless, and their support team is exceptionally responsive whenever I have questions!

fresheis

Dec 28, 2025  on Shopify

This is a really great app for visitor replays, thank you Mida. I can see what my customers click off at, what's wrong with my store, and I can see what the POV is like from the customer looking at my store. Overall great app and customer service. Thank you to Chloe from customer support for helping me with my inquiry too.

Chronova

Dec 27, 2025  on Shopify

Coffee & Jewels

Dec 26, 2025  on Shopify

I’ve been using this app for about two weeks now and love it so far. The heatmaps are clearer and better than the other app I used. Features like session replays and visitor tracking are helpful, providing extra insights beyond Shopify’s built-in analytics. The customer support team is excellent—they responded to my questions promptly and with detailed explanations. Overall, I recommend trying this app.

NIVVA

Dec 25, 2025  on Shopify

Recommended app: MIDA. It makes A/B testing and on-page optimization simple, so you can improve conversion rate faster without rebuilding your store.

THE CHURCH BAG

Dec 23, 2025  on Shopify

I believe this app is going to help my brand out a lot. Heatmap and replays will aid us in keeping an optimized site. Just got started but I love it already. Also, customer service is 100%. Erik assisted me and he was very knowledgable, patient and kind.

Ogony

Dec 22, 2025  on Shopify

Sleepy

Dec 22, 2025  on Shopify

TrendTok

Dec 22, 2025  on Shopify

MIDA is so good to navigate in and see what people do on your site. Their customer support is also very good especially Lucy. She's my one love and so helpful and beautiful. 5 STARS!!

Ryan J. Maxwell

Dec 21, 2025  on Shopify

I am extremely amazed by the value that having this app gives my store. Watching my user recordings is the biggest competitive advantage.I have to help improve everything that I do on my landing pages by directly watching every single movement and click that uses make on my website. Without it , I would be operating completely blind and changing things which shouldn't be changed while trying to optimize my website. This is undoubtedly the most important app that everybody should have to be successful on shopify

GStock

Dec 20, 2025  on Shopify

reviewing sessions replays is essential for me to better understand customer needs and choose top perform blocks. thatnks mida for cheap and high quality service

Pan

Dec 16, 2025  on Shopify

This app is amazing. It helps you review your sessions and see where customers are most likely to scroll and click, so you can adjust your store accordingly. Highly recommended. Thank you to Chloe and Lucy for the great support and help as well!

Modanista Fashion

Dec 13, 2025  on Shopify

Very great app, seamless integration, work perfectly without affecting you Theme Speed, I was using other app before but I was getting many Java Script Errors, now with this App my Problem is Solved, many Thanks to Chloe who also supported me through out my Journey, Really Recommend Using this App.

HalloGeschenk.de

Dec 11, 2025  on Shopify

I am very happy with MIDA! Everything works perfectly and the app delivers exactly what I need. The heatmaps and replay features are incredibly helpful and give me real insight into how customers behave in my shop. A special thank you to Lucy – she supported me with so much patience and kindness. Her guidance was clear, fast and very professional. It is rare to meet such friendly and dedicated customer support these days. Great app, great team!

Scroll to Top