Reviews: MIDA: Heatmap, Replay & Record

Customer reviews: MIDA: Heatmap, Replay & Record

Reviews (200)

Overall rating

4.9

5

130
4

4
3

1
2
1

3

What Merchants Think

The "MIDA: Heatmap, Replay & Record" app is highly regarded by merchants for its ability to provide valuable insights into customer behavior and assist in optimizing website performance. Users often praise its ease of use, comprehensive features like heatmaps and session recordings, and exceptional customer support. It is frequently described as an essential tool for understanding user interaction and improving conversion rates.

Key Strengths

Effective heatmaps and session replay functionalities.
User-friendly interface and easy installation.
Excellent customer support, frequently highlighted with special mentions for support team members such as Chloe, Jennie, and Jocelyn.
Valuable insights into customer behavior and journey optimization.
Support for GDPR compliance and multiple store integration.
Very useful free version with competitive pricing for paid plans.

Common Concerns

Pricing can be steep for some users, especially those managing multiple subscriptions.
Limited session numbers in higher traffic plans.
Occasional technical issues such as recording bugs or display errors, though usually resolved by support.
Lack of mobile compatibility for viewing session replays.
Initial confusion during the trial period regarding billing.

Final Thoughts

Overall, the "MIDA: Heatmap, Replay & Record" app is highly recommended by users for its analytical capabilities and user-centric design. While there are concerns regarding pricing and occasional technical issues, the app’s extensive feature set and robust customer support make it a powerful tool for merchants aiming to enhance user experience and drive conversions on their online platforms.

Wax melts by Mandy

Feb 20, 2025 on Shopify

I LOVE THIS APP!!! I was using another replay app and was not to happy with the changes they made. So i tried MIDA just to see if fits my needs a little better, and it did!!!. I haven't had any issues and the 1 time i used the chat feature i got a response immediately. Highly recommend

Mira Sales

Feb 18, 2025 on Shopify

Great App, very helpful team members. I would recommend to everyone. 5/5 star service

BondLuxe

Feb 18, 2025 on Shopify

great functionality and service

Phi Villa

Feb 14, 2025 on Shopify

Nice app! Good to use and problem solved quickly！Will keep using it and really recommend!

Arm Labz

Feb 11, 2025 on Shopify

Very solid platform.

Crumbs Gifting

Feb 11, 2025 on Shopify

Great product and great support! Thank you.

Yarn Love

Feb 02, 2025 on Shopify

This app is very helpful - I'm using it to better understand customer flow and conversion after I switched to a new theme. I like the ability to see heatmaps and user replays. I also contacted support and had a helpful rely within minutes. Chloe was great & I appreciated the quick help.

Soumnavi Boutique

Feb 02, 2025 on Shopify

elements4me

Jan 30, 2025 on Shopify

TrafTy Shirts

Jan 28, 2025 on Shopify

Excellent app for learning customer behavior! It's extremely easy to use - I absolutely love it. And BEST customer support!!

Acuzone

Jan 23, 2025 on Shopify

Had an issue regarding some inconsistencies with the heatmaps and replays. The team fixed it swiftly and even extended my subscription as an apology. Love the attitude and detailed responses I get! Would 100% recommend.

Acharya Panchakarma

Jan 22, 2025 on Shopify

Nuqrah

Jan 20, 2025 on Shopify

This is an awesome app. Really helps to investigate user journeys and identify areas of improvement for the webstore. Loving it :)

Chuck's Diesel Performance

Jan 19, 2025 on Shopify

cool app. super usefull

Siltupp

Jan 19, 2025 on Shopify

Fácil, intuitiva y con muy buen soporte.

AHLVM

Jan 19, 2025 on Shopify

Great app that really helps you understand your site's drop off rate so you can work on retaining customers! Chloe was so helpful and supportive and you will not have a problem or delay contacting assistance, superrrr helpful!!!

Soar N Style

Jan 16, 2025 on Shopify

I loved the app. Support is extremely good.

Namaste Fashion

Jan 12, 2025 on Shopify

The app and support team are wonderfully helpful. This app is extremely beneficial in understanding customer flow.

NovaHair

Jan 09, 2025 on Shopify

Such a vital tool for all business owners, you need to know how customers are interacting with the site in order to see areas of improvement. Much better then an ordinary recording app as it includes heat maps too! The support team from MIDA are 10/10 as well. Special mention to Jennie and Quinn as they went above and beyond to help with my problem.

City on Wall

Jan 09, 2025 on Shopify