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Customer reviews: MIDA: Heatmap, Replay & Record

Reviews (200)

Overall rating
4.9

What Merchants Think

The "MIDA: Heatmap, Replay & Record" app is highly regarded by merchants for its ability to provide valuable insights into customer behavior and assist in optimizing website performance. Users often praise its ease of use, comprehensive features like heatmaps and session recordings, and exceptional customer support. It is frequently described as an essential tool for understanding user interaction and improving conversion rates.

Key Strengths

  • Effective heatmaps and session replay functionalities.
  • User-friendly interface and easy installation.
  • Excellent customer support, frequently highlighted with special mentions for support team members such as Chloe, Jennie, and Jocelyn.
  • Valuable insights into customer behavior and journey optimization.
  • Support for GDPR compliance and multiple store integration.
  • Very useful free version with competitive pricing for paid plans.

Common Concerns

  • Pricing can be steep for some users, especially those managing multiple subscriptions.
  • Limited session numbers in higher traffic plans.
  • Occasional technical issues such as recording bugs or display errors, though usually resolved by support.
  • Lack of mobile compatibility for viewing session replays.
  • Initial confusion during the trial period regarding billing.

Final Thoughts

Overall, the "MIDA: Heatmap, Replay & Record" app is highly recommended by users for its analytical capabilities and user-centric design. While there are concerns regarding pricing and occasional technical issues, the app’s extensive feature set and robust customer support make it a powerful tool for merchants aiming to enhance user experience and drive conversions on their online platforms.

Skin Juice Wholesale

Apr 23, 2024  on Shopify

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.

Adonis Fine Jewellers |

Apr 22, 2024  on Shopify

Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!

G.O.A.T. Electronics

Apr 15, 2024  on Shopify

It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out. It does what it has to do.

Baby Island Shop

Apr 11, 2024  on Shopify

Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. Thanks

Euro sourcing sp. z o.o.

Apr 02, 2024  on Shopify

Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support

Køkkenshop

Mar 25, 2024  on Shopify

I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app. The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn

CAT-FRIENDS

Mar 20, 2024  on Shopify

Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan. Die Preisgestaltung ist auch fair gestaltet.

HayGoodies

Feb 04, 2024  on Shopify

Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!

Introvertie VIENNA

Feb 02, 2024  on Shopify

A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.

Leewa Beauty

Jan 31, 2024  on Shopify

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.

Dr. Moritz

Jan 17, 2024  on Shopify

Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.

Tub Tropics

Dec 26, 2023  on Shopify

Sleek Designed Shopify app It does what it is meant to do would recommend it for people who want to find out how to get more conversions for their website.

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